Published by Ericsson AB on Aug 28, 2024

Report an issue with Ericsson Remote Access 2.0.
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Why should I report an Issue with Ericsson Remote Access 2.0?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ericsson AB to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Ericsson Remote Access 2.0 image 1 contact Ericsson Remote Access 2.0 image 2

Ericsson Remote Access 2.0 Customer Insights

1. Taking too much time opening the application front camera function is not available Loudspeaker function is also not availableDrain battery so fast.

2. Bad application.this apps is very slow while loading and always keep loading..please fix it..Stopped working.

3. App automatically closes when hot.

Steps to Troubleshoot & Fix Ericsson Remote Access 2.0 Issues

1. Fix Ericsson Remote Access 2.0 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ericsson Remote Access 2.0: Restarting the app will resolve most errors.
  2. Update the Ericsson Remote Access 2.0 App. Here is how:
    1. On Android goto PlayStore » Search for "Ericsson Remote Access 2.0" » Open Ericsson Remote Access 2.0 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ericsson Remote Access 2.0 » click "UPDATE".
  3. Clear Ericsson Remote Access 2.0 app cache: Clearing cached data will force your app to retrieve the latest data directly from Ericsson Remote Access 2.0 servers.
    1. On Android, goto Settings » Apps » Select "Ericsson Remote Access 2.0" » click Storage » click "Clear Cache".
  4. Check Ericsson Remote Access 2.0 app permissions. If any of these permissions required to use your device's features are disenabled, Ericsson Remote Access 2.0 might not work.
  5. Uninstall and reinstall Ericsson Remote Access 2.0. If nothing else has worked, completely uninstall Ericsson Remote Access 2.0 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ericsson Remote Access 2.0 not working


2. Fix Ericsson Remote Access 2.0 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ericsson Remote Access 2.0 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ericsson Remote Access 2.0 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ericsson Remote Access 2.0 may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I already created an account with the email ozonepowere@redacted but cannot access it and it shows the account need to be added externally by tenant. Kind request to help me to access my account. Thank you

    — by Meril Sivaraja 3 years ago