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Why should I report an Issue with Ophthalmology: Jrnl of The AAO?
AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
Pulling issues faced by users like you is a good way to draw attention of Elsevier Inc to your problem using the strength of crowds.
Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
Ophthalmology Customer Insights
1. Scrolling stops as soon as your finger lifts, unlike essentially all other apps, where scrolling has momentum.
2. This makes it hard to scroll through articles.
3. Otherwise great app.
Steps to Troubleshoot & Fix Ophthalmology Issues
1. Fix Ophthalmology Not Working/Crashes/Errors/Unresponsive & Black/White screen:
Restart Ophthalmology: Restarting the app will resolve most errors.
Update the Ophthalmology App. Here is how:
On Android goto PlayStore » Search for "Ophthalmology" » Open Ophthalmology: Jrnl of The AAO » click "Update".
On iPhone, goto AppStore » Your profile » Available Updates » Check for Ophthalmology » click "UPDATE".
Clear Ophthalmology: Jrnl of The AAO app cache: Clearing cached data will force your app to retrieve the latest data directly from Ophthalmology servers.
On Android, goto Settings » Apps » Select "Ophthalmology: Jrnl of The AAO" » click Storage » click "Clear Cache".
Check Ophthalmology app permissions. If any of these permissions required to use your device's features are disenabled, Ophthalmology might not work.
Uninstall and reinstall Ophthalmology. If nothing else has worked, completely uninstall Ophthalmology then reinstall.
Restart your device. Last, restarting your device can often clear most problems causing Ophthalmology not working
2. Fix Ophthalmology Server issues & Internet Connection
Check network connection: An unstable Internet will make Ophthalmology be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
Disable VPN: VPN can cause connection errors and lead to Ophthalmology not working. Make sure all VPNs are off
Enable background data: When Background data is turned off, Ophthalmology may not be able to connect to the Internet when running in the background.