Published by Elsevier Inc on Nov 11, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with ClinicalKey?



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Why chat with our AI ClinicalKey Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. UnusableNow better than privious,but sometimes automatic logout happens..far better than previousZero functionality; setting this up was a complete waste of time because of the broken/byzantine credentialing system... I have access through my institution and can log in to the website through our institutional portall, then using a separate username to bookmark chapters, etc.

2. How do I restore to the previous version? There is no progression from the previous version (as you may expect)Latest update is worst ..nothing to browse..no proper search option..older version was far betterFeedback: kindly add option for clinicalkey.pk as well.

3. Asked for institution email, confirmed via email link, nothing happens, reopen app, asks for login again, sends another email.... Endless loop hole.

4. With the app I can only use my non- institutional login to access the app, so although I can see the articles I've saved (and accessed) on the website the app says I don't have access.Good app for study on the go.

5. Also would be good to be able to boomark where you finished reading not just a whole chapter of a book.Please, we need the previous version.

6. Update (4.18.23): the new update does not allow downloading a PDF copy of the content.The "enhanced login flow" is awful.

7. >>>>>>There's no option to choose from in the list of available clinicalkey domains for Pakistan.

8. This is a prime example of updating something just to do it.Repeatedly asked to login.

9. Also, it allows me to download a PDF which can be really useful when I need to review information offline.

10. I can't use my account the I created and linked to my institution anymore.

11. You can't browse by subject or resource type anymore.

Steps to Troubleshoot & Fix ClinicalKey Issues

1. Fix ClinicalKey Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ClinicalKey: Restarting the app will resolve most errors.
  2. Update the ClinicalKey App. Here is how:
    1. On Android goto PlayStore » Search for "ClinicalKey" » Open ClinicalKey » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ClinicalKey » click "UPDATE".
  3. Clear ClinicalKey app cache: Clearing cached data will force your app to retrieve the latest data directly from ClinicalKey servers.
    1. On Android, goto Settings » Apps » Select "ClinicalKey" » click Storage » click "Clear Cache".
  4. Check ClinicalKey app permissions. If any of these permissions required to use your device's features are disenabled, ClinicalKey might not work.
  5. Uninstall and reinstall ClinicalKey. If nothing else has worked, completely uninstall ClinicalKey then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ClinicalKey not working


2. Fix ClinicalKey Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ClinicalKey be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ClinicalKey not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ClinicalKey may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Luis Perez

I want tu Cacell my subscription Clinicalkey. It created on 03 May 2022, my order number is: h900137785.