Contact ClinicalKey Customer Service

Why should I report an Issue with ClinicalKey?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Elsevier Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. ClinicalKey combines the speed of synoptic content with the depth of a comprehensive clinical reference tool in one intuitive solution to give clinicians trusted information in the moments that matter. • Access via Institutional IP; individuals will not be able to earn CME/MOC/CE, save, or share content when using IP authentication.

2. ClinicalKey combines the speed of synoptic content with the depth of a comprehensive clinical reference tool in one intuitive solution to provide clinicians trusted information in the moments that matter most.

3. Please note: To access our extensive content library, ensure you have a subscription to ClinicalKey from your organization. 1.

4. Once you have gained access, create or sign- in to your Elsevier ClinicalKey user account to save favorites and earn CME/MOC/CE/MOC/CE.

5. Access the latest advances in clinical knowledge anytime, anywhere with ClinicalKey®- the essential resource for medical professionals..

6. Select Access via Institution for other ways to connect. 6.

7. Download the free ClinicalKey app for Android on phones and tablets. 2.

8. Select Access via Network if you need a quick answer and your device is connected to your organization's network. 5.

9. Follow the prompts to connect to your organization’s account.

10. The app will ask questions to get you to the right content. 3. 4.

11. Please register for remote access via your institutional web version of ClinicalKey .

1. UnusableNow better than privious,but sometimes automatic logout happens..far better than previousZero functionality; setting this up was a complete waste of time because of the broken/byzantine credentialing system... I have access through my institution and can log in to the website through our institutional portall, then using a separate username to bookmark chapters, etc.

2. How do I restore to the previous version? There is no progression from the previous version (as you may expect)Latest update is worst ..nothing to browse..no proper search option..older version was far betterFeedback: kindly add option for clinicalkey.pk as well.

3. Asked for institution email, confirmed via email link, nothing happens, reopen app, asks for login again, sends another email.... Endless loop hole.

4. With the app I can only use my non- institutional login to access the app, so although I can see the articles I've saved (and accessed) on the website the app says I don't have access.Good app for study on the go.

5. Also would be good to be able to boomark where you finished reading not just a whole chapter of a book.Please, we need the previous version.

6. Update (4.18.23): the new update does not allow downloading a PDF copy of the content.The "enhanced login flow" is awful.

7. >>>>>>There's no option to choose from in the list of available clinicalkey domains for Pakistan.

8. This is a prime example of updating something just to do it.Repeatedly asked to login.

9. Also, it allows me to download a PDF which can be really useful when I need to review information offline.

10. I can't use my account the I created and linked to my institution anymore.

11. You can't browse by subject or resource type anymore.

1. Fix ClinicalKey Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ClinicalKey: Restarting the app will resolve most errors.
2. Update the ClinicalKey App. Here is how:
   1. On Android goto PlayStore » Search for "ClinicalKey" » Open ClinicalKey » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ClinicalKey » click "UPDATE".
3. Clear ClinicalKey app cache: Clearing cached data will force your app to retrieve the latest data directly from ClinicalKey servers.
   1. On Android, goto Settings » Apps » Select "ClinicalKey" » click Storage » click "Clear Cache".
4. Check ClinicalKey app permissions. If any of these permissions required to use your device's features are disenabled, ClinicalKey might not work.
5. Uninstall and reinstall ClinicalKey. If nothing else has worked, completely uninstall ClinicalKey then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ClinicalKey not working

2. Fix ClinicalKey Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ClinicalKey be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ClinicalKey not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ClinicalKey may not be able to connect to the Internet when running in the background.