Published by American Academy of Ophthalmology on Jul 18, 2023

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Why should I report an Issue with AAO Ophthalmic Education?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of American Academy of Ophthalmology to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About AAO Ophthalmic Education

1. New content is added daily, helping busy clinicians stay current with changes in their field of practice. • Select a personalized content feed based on your preferences. • Access videos, news articles and weekly quizzes. • Receive alerts when new relevant content is published. • Bookmark articles and videos for later viewing. * Available for Academy members and ONE Network subscribers.

2. The mission of the American Academy of Ophthalmology is to protect sight and empower lives by serving as an advocate for patients and the public, leading ophthalmic education, and advancing the profession of ophthalmology.

3. The AAO Ophthalmic Education app offers free, easy access to clinical content from the American Academy of Ophthalmology (AAO), your source for the most trusted and reliable information on eye disorders and eye care.

4. A global community of 32,000 medical doctors, we protect sight and empower lives by setting the standards for ophthalmic education and advocating for our patients and the public.

5. The American Academy of Ophthalmology is the world’s largest association of eye physicians and surgeons.

6. We innovate to advance our profession and to ensure the delivery of the highest-quality eye care.

AAO Ophthalmic Education Customer Insights

1. "We would like to thank our sponsors " It looks good though.It's an amazing app with not only latest publications but also lot of clinical scenarios in diagnose this section where you can test yourselfIt crashes many time.

2. But can't use it because it keeps crashing when I close the thank you message.

3. Not on this galaxy device (S22+) or my previous S8.

4. Tapping a notification always crashes the app.

5. Often Google tells me there is a bug in the app causing it to crash.

6. Clearing cache or reinstalling the app never solves this.

7. Great app except notifications never open the app.

8. Emails to AAO several times have achieved nothing.Tab s6 lite.

9. Downloaded the App.

Steps to Troubleshoot & Fix AAO Ophthalmic Education Issues

1. Fix AAO Ophthalmic Education Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AAO Ophthalmic Education: Restarting the app will resolve most errors.
  2. Update the AAO Ophthalmic Education App. Here is how:
    1. On Android goto PlayStore » Search for "AAO Ophthalmic Education" » Open AAO Ophthalmic Education » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AAO Ophthalmic Education » click "UPDATE".
  3. Clear AAO Ophthalmic Education app cache: Clearing cached data will force your app to retrieve the latest data directly from AAO Ophthalmic Education servers.
    1. On Android, goto Settings » Apps » Select "AAO Ophthalmic Education" » click Storage » click "Clear Cache".
  4. Check AAO Ophthalmic Education app permissions. If any of these permissions required to use your device's features are disenabled, AAO Ophthalmic Education might not work.
  5. Uninstall and reinstall AAO Ophthalmic Education. If nothing else has worked, completely uninstall AAO Ophthalmic Education then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AAO Ophthalmic Education not working


2. Fix AAO Ophthalmic Education Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AAO Ophthalmic Education be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AAO Ophthalmic Education not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AAO Ophthalmic Education may not be able to connect to the Internet when running in the background.

Reported Issues

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