Published by DENVER ELECTRONICS A/S on Jun 13, 2023

Report an issue with DENVER SMART HOME.
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Why should I report an Issue with DENVER SMART HOME?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of DENVER ELECTRONICS A/S to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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DENVER SMART HOME Customer Insights

1. (Reset button? Where?).This product is a joke... constantly chucking me out of the app, even after updating and re-installing the app... It is also a battle to even open up the live connection so I can see what's happening through the live camera and interact with the mic ๐Ÿ˜ก๐Ÿ˜ก๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘ŽNothing really works well on this app.

2. Phillips Hue plug works fine and much easier to install.I have connected smartwatch denver sw-164 with the app and it's constantly getting disconnected from the app, so you need to open the app to connect it again for the notifications to reach the watch.

3. Works on Galaxy S20 phone but there is no possibility to adjust any basic picture quality settings (brightness, contrast etc.), network settings or led behaviour on IOB-208 camera.

4. For ppl considering buying Denver products: buying 1 item for a simple task is OK, building a smart home with these low-end products is a bad idea.Not compatible with Samsung Galaxy Tab S7+ at all so I'm unable to install it.

5. Don't think I'll pay for the cloud storage.Complicated installation which forced me to go to my router settings to rename my Wi-Fi to include xxx-2.4G, and still it did not recognize the smart plug.

6. Is there another solution? Maybe an update?Takes pictures and rings when nobody there, and takes pictures after they've leftInstallation of the camera was smooth.

7. The camera comes on when it detects motion but it doesn't seem to record videos anymore.

8. A waste of time and money for a simple "smart" plug.

9. When it works, it works great though.Scheduler doesn't work properly.

10. It takes screenshots, when it manages to contact the camera, which is rarely.

11. Then i go back and click it again, it works every time.

Steps to Troubleshoot & Fix DENVER SMART HOME Issues

1. Fix DENVER SMART HOME Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart DENVER SMART HOME: Restarting the app will resolve most errors.
  2. Update the DENVER SMART HOME App. Here is how:
    1. On Android goto PlayStore » Search for "DENVER SMART HOME" » Open DENVER SMART HOME » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DENVER SMART HOME » click "UPDATE".
  3. Clear DENVER SMART HOME app cache: Clearing cached data will force your app to retrieve the latest data directly from DENVER SMART HOME servers.
    1. On Android, goto Settings » Apps » Select "DENVER SMART HOME" » click Storage » click "Clear Cache".
  4. Check DENVER SMART HOME app permissions. If any of these permissions required to use your device's features are disenabled, DENVER SMART HOME might not work.
  5. Uninstall and reinstall DENVER SMART HOME. If nothing else has worked, completely uninstall DENVER SMART HOME then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DENVER SMART HOME not working

2. Fix DENVER SMART HOME Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make DENVER SMART HOME be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DENVER SMART HOME not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DENVER SMART HOME may not be able to connect to the Internet when running in the background.

Reported Issues