Published by DC METRO TRANSIT

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Why should I report an Issue with DC Transit: DC Metro & Bus?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of DC METRO TRANSIT to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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DC Transit Customer Insights

1. It's a shame, because the functionality and layout of the app is way more useful than the garbage SmarTrip app, but if I'm gonna crash every time I hit search for a destination, it has to get 1 Star.When I try to plan a future date trip, the date defaults to the year 1900.

2. Not sure why a trip planning function in a Metro app would be developed this way?!?! ... Android platform.Trip Planner doesn't work, station pages hard to get to and interface is very clumsy.

3. What a waste of time and energy.Pressing the search button in trip planner instantly crashes the app.

4. When trying to use Trip planning a Google search screen pops up, but no matter what is entered into field an error message says the system cannot perform the search.

5. Since countless other people have reported this issue, it is obvious that the problem is the APP.have Samsung s9, app crashes every time I tap the menu button.

6. I tried using Nationals Ball Park, Navy Yard metro, the physical address, all to no avail.

7. Don't waste your time with this app.crashed every time i opened or, if i got it to successfully open, it would crash as soon as i touched the menu button.

8. I tried searching for the Nationals Ball Park (which has a metro stop!) and could not find it.

9. Frequent crashes when using trip planner and really an awful overall UX.

10. All DC Metro maps are aweful, yours is best of the lot, so if you can mimic Jazz Moon's app for trains, that would be awesome.

11. there's nothing else to describe.I installed the app for trip planning.

Steps to Troubleshoot & Fix DC Transit Issues

1. Fix DC Transit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DC Transit: Restarting the app will resolve most errors.
  2. Update the DC Transit App. Here is how:
    1. On Android goto PlayStore » Search for "DC Transit" » Open DC Transit: DC Metro & Bus » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DC Transit » click "UPDATE".
  3. Clear DC Transit: DC Metro & Bus app cache: Clearing cached data will force your app to retrieve the latest data directly from DC Transit servers.
    1. On Android, goto Settings » Apps » Select "DC Transit: DC Metro & Bus" » click Storage » click "Clear Cache".
  4. Check DC Transit app permissions. If any of these permissions required to use your device's features are disenabled, DC Transit might not work.
  5. Uninstall and reinstall DC Transit. If nothing else has worked, completely uninstall DC Transit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DC Transit not working


2. Fix DC Transit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DC Transit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DC Transit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DC Transit may not be able to connect to the Internet when running in the background.

Reported Issues

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