Published by Communication Trend Technology

Report an issue with 360 Protection Antivirus.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with 360 Protection Antivirus: Virus Cleaner & Security?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Communication Trend Technology to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

360 Protection Antivirus Customer Insights

1. So I guess it's doing the job it was designed to do.It's good anti-virus, I hope you have improvement feature like deep scanI love it, its fantastic and user friendly.Needs to be able filter all scams message and email addressMy all documents empty why .Please my all documents recovery this app hacker.my all documents hack valut option.Amazing application for androidFreezes my phone up no goodThis is the best app in it's kind by far.

2. But when it said the app would crash if I did not allow use of location I knew that was not right.I have used it a while, still getting accustomed to it as I never seem to have cause for complaint about it.

3. Still unable th o fix the remaining issues, on my phone.

4. BettyThought it was like the pc on that is called total security and has a green cross with yellow background.

5. Not sure what to do after i access setings: SYSTEM.

6. This app found over 30 bad guys, on my phone.

7. 2 issues in system.

8. One issue: Not sure how to operate the app correctly.

9. Do not know what to do.they are fairly significant issues.

10. Downto the last 2,and they are toughies.

11. Thankyou, for you asistance, in advance.

Steps to Troubleshoot & Fix 360 Protection Antivirus Issues

1. Fix 360 Protection Antivirus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart 360 Protection Antivirus: Restarting the app will resolve most errors.
  2. Update the 360 Protection Antivirus App. Here is how:
    1. On Android goto PlayStore » Search for "360 Protection Antivirus" » Open 360 Protection Antivirus: Virus Cleaner & Security » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 360 Protection Antivirus » click "UPDATE".
  3. Clear 360 Protection Antivirus: Virus Cleaner & Security app cache: Clearing cached data will force your app to retrieve the latest data directly from 360 Protection Antivirus servers.
    1. On Android, goto Settings » Apps » Select "360 Protection Antivirus: Virus Cleaner & Security" » click Storage » click "Clear Cache".
  4. Check 360 Protection Antivirus app permissions. If any of these permissions required to use your device's features are disenabled, 360 Protection Antivirus might not work.
  5. Uninstall and reinstall 360 Protection Antivirus. If nothing else has worked, completely uninstall 360 Protection Antivirus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing 360 Protection Antivirus not working


2. Fix 360 Protection Antivirus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make 360 Protection Antivirus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to 360 Protection Antivirus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, 360 Protection Antivirus may not be able to connect to the Internet when running in the background.

Reported Issues