Published by AVG Mobile on Sep 25, 2023

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Why should I report an Issue with AVG Protection?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AVG Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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AVG Protection Customer Insights

1. One more question though; Do I STILL need the AVG Anti-virus on THIS Device along with AVG Protection?, as the 'AVG Protection' seems to be an advanced updated version of AVG Anti-virus?! So, do I still need the BOTH Apps on the one & the SAME Device? or shall I now delete the AVG Anti-virus with the AVG Protection to replace it?.. Thank you for ANY information concerning this confusion?!Recent update has gotten rid of the quick buttons on the notification for no reason, now its just a notif saying "your device is protected," on top of that the new design is messy and cluttered, also lacking a basic landscape mode! Worst of all the speed checker no longer works, it shows speeds vastly slower than multiple other speed tests, along with the vpn speeds dropping drastically too! An absolutely awful update! I got that annoyed by it I found and downloaded the 6.56.1 version again!Does not open...

2. Will be uninstalling it now though as it won't work at all on my Google Pixel 6A - had this phone since October 22 and the app is permanently stuck on a start-up screen saying "let's turn on notifications" or something, but won't budge when you press Continue.

3. If I have to buy one it won't be yours.They should tell you better what exactly you get for your money upfront! I purchased this thinking I was getting a good deal, turns out that's not the case! For this app to provide everything most competitors offer in one app with their subscription; AVG requires you download a half dozen separate applications and pay for each service separate.

4. AVG appears to work, but it feels like the application just doing a lot nothing.Great app which I have been using since I got my phone.

5. Now it pops up full screen ads with full volume crashing sounds including loud high action music for full action game apps.

6. Also I have every notification turned off and every time it updates it turns all of them back on, and it updates pretty often.This is an update to my previous review: HORRIBLE.

7. It came with the phone, did scans and a couple other minor chores on a regular basis.

8. This app came installed on my phone and wasn't an issue for the last year.

9. But recently they decided that it needs to be running in the notification bar at all times without being able to choose to hide it.

10. Well done AVG! I can't see any issues at all either.Nothing that lets it downGreat App! UPDATE: The Battery Draining issue has NOW been resolved.

11. Talk about a nuisance! Go to disable it, & get a warning that doing so may destabilize phone.

Steps to Troubleshoot & Fix AVG Protection Issues

1. Fix AVG Protection Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AVG Protection: Restarting the app will resolve most errors.
  2. Update the AVG Protection App. Here is how:
    1. On Android goto PlayStore » Search for "AVG Protection" » Open AVG Protection » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AVG Protection » click "UPDATE".
  3. Clear AVG Protection app cache: Clearing cached data will force your app to retrieve the latest data directly from AVG Protection servers.
    1. On Android, goto Settings » Apps » Select "AVG Protection" » click Storage » click "Clear Cache".
  4. Check AVG Protection app permissions. If any of these permissions required to use your device's features are disenabled, AVG Protection might not work.
  5. Uninstall and reinstall AVG Protection. If nothing else has worked, completely uninstall AVG Protection then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AVG Protection not working


2. Fix AVG Protection Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AVG Protection be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AVG Protection not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AVG Protection may not be able to connect to the Internet when running in the background.

Reported Issues