Published by CovertTrack Group on Jul 29, 2024

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Why should I report an Issue with CovertTrack Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of CovertTrack Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About CovertTrack Mobile

1. Coverttrack mobile app allow users to conveniently track their devices on their smart phones.

CovertTrack Customer Insights

1. AwsomeDoes the bare minimum pretty well but I'm not really sure what the on screen toggle does.

2. No help file.

Steps to Troubleshoot & Fix CovertTrack Issues

1. Fix CovertTrack Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CovertTrack: Restarting the app will resolve most errors.
  2. Update the CovertTrack App. Here is how:
    1. On Android goto PlayStore » Search for "CovertTrack" » Open CovertTrack Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CovertTrack » click "UPDATE".
  3. Clear CovertTrack Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from CovertTrack servers.
    1. On Android, goto Settings » Apps » Select "CovertTrack Mobile" » click Storage » click "Clear Cache".
  4. Check CovertTrack app permissions. If any of these permissions required to use your device's features are disenabled, CovertTrack might not work.
  5. Uninstall and reinstall CovertTrack. If nothing else has worked, completely uninstall CovertTrack then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CovertTrack not working


2. Fix CovertTrack Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CovertTrack be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CovertTrack not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CovertTrack may not be able to connect to the Internet when running in the background.

Reported Issues