Published by Clair Pay on Sep 28, 2024

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Why should I report an Issue with Clair?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Clair Pay to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Clair

1. A, Member FDIC, you’ll enjoy on-demand pay with access to fee-free wage advances, an FDIC-insured* Spending and Savings account with no monthly fees, and a Clair Debit Mastercard® to spend your earnings. - Quick and easy access: Open a Clair Spending Account and take your first wage advance in the Clair mobile app after setting up a repayment method. - Freedom and control: You decide how much to advance from your next paycheck, up to a pre-approved amount determined by Clair⧧ on an individual user-basis. - Access all the banking services you need: Get access to 40,000 fee-free AllPoint ATMs**, a virtual and physical debit card, Apple Pay™ and Google Pay, savings reminders, and much more!

2. Standard data charges may apply when using the Clair app. * Funds are FDIC insured, subject to applicable limitations and restrictions, when Pathward, N. A. receives the funds deposited to your account. ⧧ Your advance rate will depend on your individual circumstances.

3. Limits are subject to change. † The Clair Savings Account is established by Pathward, N. A. , Member FDIC.

4. Clair Spending is a demand deposit account established by, and the Clair Debit Card is issued by, Pathward®, N. A. , Member FDIC.

5. For purposes of FDIC coverage limit, all funds held on deposit by the accountholder at Pathward, N. A. , will be aggregated up to the coverage limit, currently $250,000. 00. ** The Clair Debit Mastercard can be used for no-fee withdrawals at U. S.

6. Savings Account funds are withdrawn through the Spending Account, and transaction fees could reduce the interest earned on the Savings Account.

7. Savings Account is established by Pathward, N. A. , Member FDIC.

8. You must have or obtain a Spending Account in order to obtain and open a Savings Account, and you must be the primary accountholder of your Spending Account.

9. When you open a Clair Spending Account, held at Pathward® N.

10. No minimum balance necessary to open the Savings Account or obtain the yield.

11. Interest is calculated on the Daily Balance of the Savings Account and is paid monthly.

Clair Customer Insights

1. I'd give it ten stars if I could!!I appreciate this App, was sceptical at first lol but when I downloaded Clair Wich was offered thru my employer! So my hours I worked that day will automatically an fairly instantly hit my Clair account , so if I need money before pay day I can do a partial advance on my hours all ready worked...Absolutely horrible! I have troubles constantly.

2. Simple, functional, and super fast when it comes to getting advances.enjoy this while it's free it seems to be to good to be true, turns your debit card it a credit card with a limit of half your check.This was a great app.. But the changes the way to do things as far as handling the advances.

3. It's great to be able to get advances on my hours worked if I need funds before my next paycheck.I absolutely love the no overdraft fees and getting pay off my pay right after my shift.

4. But they did and now so far, so good.I love this card! I totally recommend this to anyone looking for a way to handle their direct deposit.

5. And I appreciate the opportunity to be able to borrow from my paycheck if needed!I have had a great experience so far with clair.

6. Except for lately Ive had issues with it not updating my hours worked there for not updating the available balance of on demand pay.

7. Just after a few months of using it and I paying the little amount back that I was allowed to barrow, Interest free.... My limit got raised to a lot.

8. If my paycheck is going to this account then you know when I get paid but yet it keeps freezing my account saying I owe money.

9. Very frustrating and the "support" is looking into it but that was about a week or so ago now and the issue is still not resolved.

10. love the on demand pay option!Extremely easy to use.

11. And when I call support they have no idea how the account actually works and can't ever do anything about it.

Steps to Troubleshoot & Fix Clair Issues

1. Fix Clair Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Clair: Restarting the app will resolve most errors.
  2. Update the Clair App. Here is how:
    1. On Android goto PlayStore » Search for "Clair" » Open Clair » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Clair » click "UPDATE".
  3. Clear Clair app cache: Clearing cached data will force your app to retrieve the latest data directly from Clair servers.
    1. On Android, goto Settings » Apps » Select "Clair" » click Storage » click "Clear Cache".
  4. Check Clair app permissions. If any of these permissions required to use your device's features are disenabled, Clair might not work.
  5. Uninstall and reinstall Clair. If nothing else has worked, completely uninstall Clair then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Clair not working


2. Fix Clair Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Clair be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Clair not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Clair may not be able to connect to the Internet when running in the background.

Reported Issues