AppContacter
Contact Protake Customer Service
Email Support directly
Chat with our AppContacter AI Support
Why should I report an Issue with Protake - Mobile Cinema Camera?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Blink Academy Ltd. to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
|
Protake Customer Insights
1. On Android the features are limited so it doesn't offer anything extra to the default camera and by no mean worth the subscription.Samsung S23 Ultra- protake PRO paid version test Well, let's start with the pros: App looks awesome Intuitive Practical Fast interface Bit rate control Monotor mode over wifi Cons: Basic lenses stock capabilities are not present into the app, another that are present wont work: Prime wide lens can shoot: 4k/30 max, FHD/30 max, HD/30 max The rest of the lenses can't shoot more than FHD 30.
2. The app has potential, but it's not well done! Until then, you can request a refund like i did.For S23 Ultra, anyone noticed that lens on protake don't cover the same area when the same lens are used in default app in video pro mode? For example for 1080p 24fps, it's wider in protake vs default app.... Give 4 stat because be able to record in LogC with my Ultra override the shaky color management by default samsung app.
3. If this problem will be solved, I'll be more than glad to change my rating, since it checks all the things I need for video recording, including Zhiyun support.My actual camera phone's stability is much better than Protake.
4. I won't be renewing my subscription.This is so cool... I have finally found a video recording app with smooth zooming... A-B function is also very helpful in taking Dolly Zoom shots.. The auto focus is very fast and precise.
5. Fully auto mode is fine, but changing Angle (sometimes quite extreme) annoys me.Hi so I just installed it and played with it for 2 seconds, and so far I love it, I am going to fully try tomorrow while filming my next YouTube video, for my channel.
6. App has bugs, and there are almost no updates (based on what people said here) so no one to fix the bugs, and it is a yearly subscription, with out support, so no thanks.Ludicrous claims, but a decent camera app.
7. I only wish it had a few more usable features.. Point of focus, the ability to shoot 8K for high end phones, and a one time purchase option would really make it a grab.
8. I'd defitely spend a good $69 or more for what this app has to offer.It gave me an error after fresh install: when trying to change frame rate from 30 to anything higher, there's "Unexpected error.
9. It might be software glitch due to my phone (Vivo X90 Pro) being new kid on the block and the app hasn't been optimized for those phones yet.
10. iPhone users don't have the same issue and also certain features aren't available on Android phones.
11. Very nicely designed app.The iPhone version is a lot more useful as it allows you to take dual camera videos.
Steps to Troubleshoot & Fix Protake Issues
1. Fix Protake Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Protake: Restarting the app will resolve most errors.
- Update the Protake App. Here is how:
- On Android goto PlayStore » Search for "Protake" » Open Protake - Mobile Cinema Camera » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Protake » click "UPDATE".
- Clear Protake - Mobile Cinema Camera app cache: Clearing cached data will force your app to retrieve the latest data directly from Protake servers.
- On Android, goto Settings » Apps » Select "Protake - Mobile Cinema Camera" » click Storage » click "Clear Cache".
- Check Protake app permissions. If any of these permissions required to use your device's features are disenabled, Protake might not work.
- Uninstall and reinstall Protake. If nothing else has worked, completely uninstall Protake then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Protake not working
2. Fix Protake Server issues & Internet Connection
- Check network connection: An unstable Internet will make Protake be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Protake not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Protake may not be able to connect to the Internet when running in the background.
Reported Issues
-
hello
I purchased protake mobile app recently and some features seem to be missing : when i press on the pro button i don't get the options "dual" or 'portrait" in fact i only get the pro or auto options
Is it normal?
My phone is an Oppo reno 10 pro +
Thank you
S.— by silvano 11 months ago -
Hi
When I use this app, it seems like anytime the face looks away. The exposure jumps a lot. Looks very bad and unprofessional. Is there a solution to this? Anytime I look away the exposure jumps down and then when I look at the camera, the exposure and colors jump up, why is this? I am using a galaxy fold for. And using your pro app and it does this even when I use manual exposure I don't understand why.
.
Please fix this problem. I was going to buy the Apple don't want to anymore because of this problem.— by Bre 1 year ago -
Hi
When I use this app, it seems like anytime the face looks away. The exposure jumps a lot. Looks very bad and unprofessional. Is there a solution to this? Anytime I look away the exposure jumps down and then when I look at the camera, the exposure and colors jump up, why is this? I am using a galaxy fold for. And using your pro app and it does this even when I use manual exposure I don't understand why.
.
Please fix this problem. I was going to buy the Apple don't want to anymore because of this problem.— by Bre 1 year ago -
When I use this app, it seems like anytime the face looks away. The exposure jumps a lot. Looks very bad and unprofessional. Is there a solution to this? Anytime I look away the exposure jumps down and then when I look at the camera, the exposure and colors jump up, why is this? I am using a galaxy fold for. And using your pro app and it does this even when I use manual exposure I don't understand why.
Please fix this problem. I was going to buy the Apple don't want to anymore because of this problem.— by Bre 1 year ago -
After recording a PE class when I tried to view the recording,it just blinked and wouldn't play
— by Terrance L Hill 1 year ago -
Hi team,
Please cancel the renewal for this account
Thank you,
Lana— by Lana Pitel 1 year ago -
Thanks
— by Aung Kyaw 1 year ago -
Protake is a very good app but I'm missing the focus and exposure recticles like Filmic Pro has.
Are there any pans to create something look-a-like?— by Pieter De Booser 2 years ago -
My protake app is not working
— by Marlon Hayes 2 years ago -
Hi, the beauty mode on the app is fixed and doesn’t allow you to adjust the intensity. It’s too intense. How can I change this?
— by Jayde Rossi 2 years ago -
I want to use a smartphone for debugging of fast moving mechanical parts in a machine. So I want to make movies at 120fps (or more) with small shutter time (1/1000) to get sharp images. Does protake support shutter control in 120fps mode? Which phones support this at the moment in combination with protake? I only see 60fps as the maximum with shutter control. Please feedback on supported (Android) phones.
Kind regards,
Herwig— by Herwig Van Dooren 2 years ago -
One of my students pay for the pro version, but he miss the portrait mode.
— by Jonathan Bélisle 3 years ago -
I used this app and bought it for the first time the other day. It worked perfectly. Using it today I’m having massive issues with lag on the video for no reason and can’t use any of the footage. Please assist urgently.
Thanks— by Debs White 3 years ago -
I bought this app the other day because it was incredible with my new 12 Mac Pro for filming. Using it today I’m having massive latency issues - the video is lagging a lot and I simply can’t work out why, the settings are the same as the other day. I need assistance ASAP as I’m now running behind on my schedule. This is so disappointing as the videos I filmed the other day were amazing.
— by Debs White 3 years ago -
Good day,
Brillliant App, thanks!.
As far as I know I have a paid account via google for Android 9,99 last year which works fine incl. "looks" mode.
I also made a purchase a few weeks back and can see two apps on the phone both 9,99 and unfortunately the looks icon is ghosted/lighter and unavailable to use. I would be grateful for a solution thanks.
I havn´t been able to find a website / contact possibility to reach you and tried previously to establish contact via the IPhone 12 directly but
then had various support issues with them leading to 4 or 5 hours
aggravation.
Looking forward to a prompt reply, thanks
G.Lowrie— by Geoff Lowrie 3 years ago
