Contact CLEAN Customer Service

Why should I report an Issue with CLEAN Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BigBelly Solar to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Communities deploy smart, solar-powered, sensor-equipped waste & recycling stations that communicate real-time status to collection crews to enable efficiencies.

2. This management console and mobile app enable system set-up, management, monitoring, and optimization of a smart waste fleet.

3. CLEAN Management Console is the cornerstone software of this Smart Waste & Recycling System.

4. Bigbelly is the world leader of smart waste & recycling solutions for public spaces.

5. It enables collection crews to eliminate overflows with real-time data while optimizing collection routines.

6. CLEAN can be accessed on the web, or on a mobile device with the CLEAN Mobile app.

7. Bigbelly transforms public space waste operations by enabling cleaner public spaces, increased productivity, and measurable sustainability.

1. Other than that it works okGood app easy to use but a push notification in app when bins are over a certain percentage would be better then filling email inbox.Have just updated my phones software, Samsung, and now the app won't load.

2. For me it makes tracking unit locations a lot easier.Simple and effectiveCustomer OnBoarding SpecialistWould be nice if it displayed previous emptying timesAllows me to keep track of a fleet of 50+ units while on the go.

3. Says it has a bug and to contact developer to update? Can you help?Cannot open appBad appsGreat tool to have in the field.

4. Maybe a notification feature when bins reach a desired level and an icons for hopper jam .

5. App needs work to dispense on use of emails.

6. Great app and great support from BB.

1. Fix CLEAN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CLEAN: Restarting the app will resolve most errors.
2. Update the CLEAN App. Here is how:
   1. On Android goto PlayStore » Search for "CLEAN" » Open CLEAN Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CLEAN » click "UPDATE".
3. Clear CLEAN Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from CLEAN servers.
   1. On Android, goto Settings » Apps » Select "CLEAN Mobile" » click Storage » click "Clear Cache".
4. Check CLEAN app permissions. If any of these permissions required to use your device's features are disenabled, CLEAN might not work.
5. Uninstall and reinstall CLEAN. If nothing else has worked, completely uninstall CLEAN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CLEAN not working

2. Fix CLEAN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CLEAN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CLEAN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CLEAN may not be able to connect to the Internet when running in the background.