Contact Remote Link (PC Remote) Customer Service

Why should I report an Issue with Remote Link (PC Remote)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ZenUI, ASUS HIT TEAM to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. In all its very useful and one of the best designs I've come across.it's an essential application for asus laptop user, great designed but i think it still needs some critical features, like control whatever music player playing music at instant (i think no body still using windows media player..), scrolling finger in the right of scrolling panel would be better than dragging two fingers together, the last thing is that if this application can display the screen somehow it will be really perfect 👌👌Unfortunately it is only limited to 2 devices and support is equally restricted.

2. I'm sure this is intentional.. Going ad-free is WAY overpriced when other options are available which work better and cost less than half of this.It works but the latency over bluetooth connection is bad and the mouse clicking is imprecise so theres room for improvement.

3. Something about the gesture imput doesnt work well when you try to click on buttons in a browser (pause, play, next, and fullscreen on tv streaming websites is what I use it for).

4. Regardless if I left click with the double tapping gesture or the L button on the bottom left it takes about 6 tries sometimes to get my pc to actually click what i was hovering on.I love the apk but it has some flaws that need to looked at.

5. However, it is still useful for those who want to control the computer remotely without having to worry about internet data, coz it uses bluetooth instead.Exactly what I needed.

6. The typing is not filling in automatically or instantenously on the computer (we have to click "send" after typing words, and there is a limit to how many characters you can type at once).

7. I try to click the "Remove Ads" feature in the app, hoping that the app will come to its senses and see that I paid the ads removal fee, but it shows an error "you already own this item" and then keeps on showing ads.

8. Sometimes the mouse input is laggy, doesn't matter if you use bluetooth or wifi, but other times it seems fine.

9. The keyboard function needs some work, needs to automatically popup and send keys as you press them, enter key is sent funky.

10. This app gives me a long distance touchpad for my PC mainly to play/pause and navigate youtube beyond the range of bluetooth mouse capability.

11. Mouse movement is nice and responsive, tapping to click isn't as good though.

1. Fix Remote Link (PC Remote) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Remote Link (PC Remote): Restarting the app will resolve most errors.
2. Update the Remote Link (PC Remote) App. Here is how:
   1. On Android goto PlayStore » Search for "Remote Link (PC Remote)" » Open Remote Link (PC Remote) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Remote Link (PC Remote) » click "UPDATE".
3. Clear Remote Link (PC Remote) app cache: Clearing cached data will force your app to retrieve the latest data directly from Remote Link (PC Remote) servers.
   1. On Android, goto Settings » Apps » Select "Remote Link (PC Remote)" » click Storage » click "Clear Cache".
4. Check Remote Link (PC Remote) app permissions. If any of these permissions required to use your device's features are disenabled, Remote Link (PC Remote) might not work.
5. Uninstall and reinstall Remote Link (PC Remote). If nothing else has worked, completely uninstall Remote Link (PC Remote) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Remote Link (PC Remote) not working

2. Fix Remote Link (PC Remote) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Remote Link (PC Remote) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Remote Link (PC Remote) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Remote Link (PC Remote) may not be able to connect to the Internet when running in the background.