Published by TCL-CONNECTED

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Why should I report an Issue with Alcatel WiFi Link?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TCL-CONNECTED to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Alcatel WiFi Link

1. Alcatel WiFi LINK is an app to manage all ALCATEL LINKHUB devices and Alcatel wireless routers belonging to the LINK family.

2. Thanks to Alcatel WiFi LINK App you can easily and seamlessly manage and control your hub and routers.

3. Moreover, you’ll have a direct connection to web version of the control panel, so to be able to manage the router’s advanced settings in a faster and easiest way.

4. Straight from your smartphone, , you can lower the risk of high network traffic cost over the data plan via volume alert function, send and receive messages.

5. Note: The admin password is the same as the password of Web page (192. 168. 1. 1).

Alcatel WiFi Link Customer Insights

1. Waste of time - don't bother with this device or app.It worked for about 3 days, now I can't log in anymore because it keeps saying "couldn't connect" deleted and re-download, cleared cache, cleared data, restarted phone, I tried everything the app is useless to me :(The app is useless tried the password on the box, the admin password.

2. Fix the app so we can use it.Broken. Worked a few weeks (months? dunno) ago, then I couldn't put PIN when required (I've been using web interface for managing it since then), and now I noticed it can't connect at all (I wasn't by the desktop when I wanted to restart it, so I had to check the app).Useless app.

3. I am struggling to connect to the app, after capturing my password it just gives a "can't connect" error The internet speed is very slow , and it looks like the router can only handle 1 or 2 devices at a time.

4. I hoped this app may help, but when I type the correct device admin password it says "Can't connect".

5. Haven't been able to watch TV as all it does is buffer and I can't even check or confirm if the issue is with the router or with the ISP because I can't log inSo, I had to get a hotspot with an o2 sim because we have no broadband in our area, and it's practically the same, just that now I've I can take it with me which is great.

6. Its just useless and I can't manage my wifi hubI can't connect to the router.

7. When I first installed it, it worked fine but after that, didn't connect any more.

8. Local store says it needs another update that I can't do without the app working is their best guess.

9. Onnection, on pressing to reconnect, it states it's not able to, yet if I wipe the and restart it, then its fine.

10. On iPhone it's working...so far.Having issues using VoIP with the HH72.

11. Anyone who reads this & is struggling to open the app after typing their login details please try this.

Steps to Troubleshoot & Fix Alcatel WiFi Link Issues

1. Fix Alcatel WiFi Link Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Alcatel WiFi Link: Restarting the app will resolve most errors.
  2. Update the Alcatel WiFi Link App. Here is how:
    1. On Android goto PlayStore » Search for "Alcatel WiFi Link" » Open Alcatel WiFi Link » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Alcatel WiFi Link » click "UPDATE".
  3. Clear Alcatel WiFi Link app cache: Clearing cached data will force your app to retrieve the latest data directly from Alcatel WiFi Link servers.
    1. On Android, goto Settings » Apps » Select "Alcatel WiFi Link" » click Storage » click "Clear Cache".
  4. Check Alcatel WiFi Link app permissions. If any of these permissions required to use your device's features are disenabled, Alcatel WiFi Link might not work.
  5. Uninstall and reinstall Alcatel WiFi Link. If nothing else has worked, completely uninstall Alcatel WiFi Link then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Alcatel WiFi Link not working


2. Fix Alcatel WiFi Link Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Alcatel WiFi Link be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Alcatel WiFi Link not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Alcatel WiFi Link may not be able to connect to the Internet when running in the background.

Reported Issues