Contact ALCATEL LINK APP Customer Service

Why should I report an Issue with ALCATEL LINK APP?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TCL-CONNECTED to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Link App is the official app for managing ALCATEL ONETOUCH portable wireless routers, with which you can extend your Sim Card based single WIFI entry to a fairly stable WIFI hot-spot.

2. You can lower the risk of high network traffic cost over the data plan via volume alert function.

3. What’s more, DLNA function can help you easily share files on Y900 device.

4. In addition, this APP provides the shortcut to Web Version GUI, with which you can manage the router’s advanced settings more easily.

5. You can also send/receive SMS messages as normal, and monitor the battery life.

6. Some app functions might make your life convenient.

7. The admin password is the same as the password of Web page (192. 168. 1. 1).

1. My verdict - fake appso far its seems I paid for this thing for no reason, seems a bit ridiculous to pay for a device for hotspot anywhere and time (*still have a ton a data left on current month) then the app for said device won't show that phone/laptop/tablet is connected even if phone/laptop/tablet is showing connected to hotspot/wifi.

2. It is doubtful that I would buy an Alcatel device again.Well, the same comment seems to be running through all the reviews The app works for a few days and stops It worked the first 2 days for me as well I kept getting a prompt that a new version was available for update.

3. So if I proceed with the quick setup in the app it will reset the device with a different password and other devices will have to be configured (not to mention the password will be shorter than I prefer.It needs some serious improvements.

4. I have been on the phone with Alcatel directly, and was told there were no more updates to the app available.Not impressed, the point of these interfaces are to control access, configure the device, and most importantly - check balances.

5. Used with S5 and Note 8I purchased an Alcatel Hotspot device on my MetroPCS Plan the day prior to them switching to Metro PCS by T-Mobile.

6. Once the update was installed and I rebooted the device, the Linkzone App no longer recognizes that I am connected to this hotspot.

7. The concept of the app is great, but these issues seriously compromise the effectiveness of it.I can't even connect to the router (Galaxy Xcover -> MW40) - constant "password is wrong" regardless of the count of resets or the lenght of the password.

8. 2 stars off because after connecting to the WiFi device, You have to log in (normal), then you get the device control panel, but it does not allow you to do anything and the timer just flickers.

9. First thing I get is quick setup (even though it has already been set up via computer), but the quick setup wants to enforce 16 or less characters for the passkey whereas the passkey I used when setup via computer is longer than 16 characters.

10. The very next day, after the switch, I received a firmware update to the Alcatel Linkzone device.

11. I have been in touch with MetroPCS and they have replaced the device, app still doesn't work.

1. Fix ALCATEL LINK APP Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ALCATEL LINK APP: Restarting the app will resolve most errors.
2. Update the ALCATEL LINK APP App. Here is how:
   1. On Android goto PlayStore » Search for "ALCATEL LINK APP" » Open ALCATEL LINK APP » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ALCATEL LINK APP » click "UPDATE".
3. Clear ALCATEL LINK APP app cache: Clearing cached data will force your app to retrieve the latest data directly from ALCATEL LINK APP servers.
   1. On Android, goto Settings » Apps » Select "ALCATEL LINK APP" » click Storage » click "Clear Cache".
4. Check ALCATEL LINK APP app permissions. If any of these permissions required to use your device's features are disenabled, ALCATEL LINK APP might not work.
5. Uninstall and reinstall ALCATEL LINK APP. If nothing else has worked, completely uninstall ALCATEL LINK APP then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ALCATEL LINK APP not working

2. Fix ALCATEL LINK APP Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ALCATEL LINK APP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ALCATEL LINK APP not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ALCATEL LINK APP may not be able to connect to the Internet when running in the background.