Contact BroadLink Customer Service

Why should I report an Issue with BroadLink -Universal TV Remote?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BroadLink to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can choose either our official IR options which are tested manually for proven reliability or shared IR options contributed from our users in years which might be suitable for non-popular models.

2. Now you can control from a single App for all IR appliances in your home: TV, air conditioner, set top box, media box, audio, amplifier, DVD/BD player, fan, lamp, water heater, air purifier, vacuum robot, humidifier....

3. With AI and big data algorithm, BroadLink will recommend you the most frequently used 3 IR options according to your region and brand.

4. We own the largest IR database in the world with support of 10W+ remotes and 3751 appliance brands.

5. Get your appliance simply but accurately paired with just several taps without trying dozens of options.

6. It perfectly supports all smartphones with IR port from Samsung, LG, Xiaomi, Huawei, HTC, etc.

7. Experience the most powerful AI ever built for life only with BroadLink!

8. Try this amazing App and let it replace your remotes in your home maybe never can be found somewhere in the corner.

1. But, whoever's idea it was to only allow 7 remote buttons, max, on the screen cuz the rest of it is taken up by a giant pointless icon of the device that you can not change or get rid of, and one last button to access the rest of the buttons, should be fired.Works. Kinda weak item description Edit: To reply to dev, just put more effort into the descriptions of what each text field and radio button actually does.

2. Just an average app is all.The app did not find my remote device on my 2.4ghz wifi and i had to first connect to its own wifi then back to mine then it worked.

3. Now voice controls work for my ac again!Very good with affordable accessories! It works as expected and is easy to set up using the remotes from the original devices.

4. It does turn on when I run the scene within the app, which is too many clicks.Will not connect to 2.4Ghz WiFi.

5. After they told me that I would have to use scenes I pointed out that I had been controlling the service with voice controls for months without needing to have a scene for each button.

6. The advanced things on a HT AVR remote are a little harder to use, but work.

7. It asks everytime I open the app.It's a real pain to connect to wifi but when you finally do, it's great.

8. Allows me to make "smart plugs" out of dumb remote plugs which is much cheaper.

9. Setting up a device is often frustrating because it doesn't always work, but sometimes will.

10. The most annoying thing, is that this Broadlink app sees my Roku TV on the Wifi network and keeps asking me to add it.

11. I cant find any way to make it display the temp in Fahrenheit.I'm holding back one star for a huge design flaw, but otherwise it's a great app.

1. Fix BroadLink Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BroadLink: Restarting the app will resolve most errors.
2. Update the BroadLink App. Here is how:
   1. On Android goto PlayStore » Search for "BroadLink" » Open BroadLink -Universal TV Remote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BroadLink » click "UPDATE".
3. Clear BroadLink -Universal TV Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from BroadLink servers.
   1. On Android, goto Settings » Apps » Select "BroadLink -Universal TV Remote" » click Storage » click "Clear Cache".
4. Check BroadLink app permissions. If any of these permissions required to use your device's features are disenabled, BroadLink might not work.
5. Uninstall and reinstall BroadLink. If nothing else has worked, completely uninstall BroadLink then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BroadLink not working

2. Fix BroadLink Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BroadLink be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BroadLink not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BroadLink may not be able to connect to the Internet when running in the background.