Contact APsystems ECU App Customer Service

Why should I report an Issue with APsystems ECU App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of APsystems to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. All the solar data is sent to their website where you log in to view it instead of doing the logical thing and integrating the exported data to the same login to be viewed from the app.An absolutely USELESS app.

2. I don't need to make other changes that are available on the pop-up form other than selecting the module that I want to view.The old version (2015) no longer accepting my username and password, so I uninstalled and installed this newer (2017) version.

3. Truly awful system.What's the point of this app? I have to connect directly to the ECUs wifi connection rather than via the internet, therefore I am no longer connected to the internet while viewing power info! Awful.

4. How come I can only manage it using wifi but it's connected using the LAN cable... I can't get this thing to upload data to APsystems.

5. The app even fails to sync the date and time with my phone--the most basic automatic function of every app in the 21st century! It won't accept a manual input for date and time either.

6. I can log in from my computer, everything is there, but now my phone is useless for monitoring my solar system.Cannot access system with app.

7. This app is for the installers to configure the system / microinverters, that's why you connect directly to the unit.

8. Absolutely nothing about this app works except the launch icon.Like the ability to track the performance of my solar installation.

9. Only the link on mobile browser actually shows data.

10. Even the provided link for doing it in browser doesnt work on desktop.

11. You really don't need this app once the little APsystems box is set up but to configure the box using this app... The worst app.

1. Fix APsystems ECU App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart APsystems ECU App: Restarting the app will resolve most errors.
2. Update the APsystems ECU App App. Here is how:
   1. On Android goto PlayStore » Search for "APsystems ECU App" » Open APsystems ECU App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for APsystems ECU App » click "UPDATE".
3. Clear APsystems ECU App app cache: Clearing cached data will force your app to retrieve the latest data directly from APsystems ECU App servers.
   1. On Android, goto Settings » Apps » Select "APsystems ECU App" » click Storage » click "Clear Cache".
4. Check APsystems ECU App app permissions. If any of these permissions required to use your device's features are disenabled, APsystems ECU App might not work.
5. Uninstall and reinstall APsystems ECU App. If nothing else has worked, completely uninstall APsystems ECU App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing APsystems ECU App not working

2. Fix APsystems ECU App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make APsystems ECU App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to APsystems ECU App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, APsystems ECU App may not be able to connect to the Internet when running in the background.