Published by ADP, INC. on Sep 16, 2024

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Why should I report an Issue with ADP Time Kiosk?

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About ADP Time Kiosk

1. The ADP® Time Kiosk keeps your employees connected and simplifies your work, and is the perfect companion app to your WFN Essential Time, ADP Timekeeping and ADP Time & Attendance software-as a service (SaaS) with Workforce Now® (WFN) & RUN powered by ADP .

2. Setup is quick and easy, and employees can instantly start using it, leveraging their ADP badge number or facial biometric.

ADP Time Kiosk Customer Insights

1. Leaving ADP for UKGApp keeps crashing when trying to use Ethernet dongles on the tablets for network connection instead of Wi-Fi.Lots of recurring troubles that requires hours of troubleshooting on the phone with adp tech supportApp is on the up and up, fixed lots of bugs, I see you out there devs good work 👍🥺It'll say online and as soon as an employee tries logging in, it'll go offline.

2. This is less than impractical when these are kiosk devices locked in a mounted case - in 23 different locations across 2 states!!!I as well have had issue where the app keeps crashing while connected over ethernet.

3. Ethernet is much preferred in a business environment.Like others, app crashes on startup if connected to wired ethernet via USB-C.

4. I also have tried to do it on my phone over ethernet with the same results to rule out the tablet please give use a fix for this.ADP Time kiosk is junk.

5. Now, even if using WiFi but the ethernet cable is connected, it crashes on startup.

6. App crashes often with USB-C Ethernet adapter.

7. We came to find out after implementation that ADP mobile apps do not support subjob tracking but that is on the development list.

8. The only way to make this work now is unplug ethernet, start the app, then plug ethernet back in.

9. We were told that we could track time to a job and subjob and that there is also a mobile app for time tracking.

10. The free TimeClockWizard app is 1,000X more reliable.Purchased Time & Attendance a year ago.

11. Out workforce writes down time entries on napkins and enters them into the web browser at the end of the day.

Steps to Troubleshoot & Fix ADP Time Kiosk Issues

1. Fix ADP Time Kiosk Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ADP Time Kiosk: Restarting the app will resolve most errors.
  2. Update the ADP Time Kiosk App. Here is how:
    1. On Android goto PlayStore » Search for "ADP Time Kiosk" » Open ADP Time Kiosk » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ADP Time Kiosk » click "UPDATE".
  3. Clear ADP Time Kiosk app cache: Clearing cached data will force your app to retrieve the latest data directly from ADP Time Kiosk servers.
    1. On Android, goto Settings » Apps » Select "ADP Time Kiosk" » click Storage » click "Clear Cache".
  4. Check ADP Time Kiosk app permissions. If any of these permissions required to use your device's features are disenabled, ADP Time Kiosk might not work.
  5. Uninstall and reinstall ADP Time Kiosk. If nothing else has worked, completely uninstall ADP Time Kiosk then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ADP Time Kiosk not working


2. Fix ADP Time Kiosk Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ADP Time Kiosk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ADP Time Kiosk not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ADP Time Kiosk may not be able to connect to the Internet when running in the background.

Reported Issues