Published by ADP, INC. on Jul 22, 2024

Report an issue with ADP Run.
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Why should I report an Issue with ADP Run?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ADP, INC. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact ADP Run image 1 contact ADP Run image 2

About ADP Run

1. Clients with multi company access will continue to see the classic app experience at this time. + Automatic Data Processing Insurance Agency, Inc. (ADPIA) is an affiliate of ADP, Inc.

2. All insurance products will be offered and sold only through ADPIA, its licensed agents or its licensed insurance partners; One ADP Blvd. Roseland, NJ 07068. CA license #0D04044. Licensed in 50 states.

3. This new app experience is for current RUN Powered by ADP clients who do not have multi company access.

4. With an intuitive experience and quick access to the most important features, the RUN mobile app makes it easy.

5. The RUN Powered by ADP® payroll mobile app is built for the way your small business works.

6. Payroll, reports, adding new people, and much more—all at your fingertips, wherever your day takes you. • Avoid payroll mistakes with A. I.

7. Certain services may not be available in all states with all carriers.

ADP Run Customer Insights

1. Tells me I do not have owner permissions, I am the owner and it works just fine when I access the actual website on my laptop.Can't access all the features needed by using the app.

2. I open a browser on my phone to open runadp to sign up for direct deposit and when I sign in, it forces me to open the mobile app ...which doesn't offer direct deposit enrollment.

3. So dumbEasy to use in Samsung ultra 23 for most features can be done on mobile..Simple to use and very convenient.Awful. I've been trying to add myself to Direct Deposit for months.

4. Need to change a person pay rate and the app doesn't have that as an option.

5. Need to change a person pay rate and the app doesn't have that as an option.

6. Anytime you complain they want all this useless OS version on the phone it's happening even though it's happening on numerous different devices.I'm very frustrated because I'm forced to use the app .

7. Very frustrating service that everything has to be done from an app that doesn't have any features.

8. Very frustrating service that everything has to be done from an app that doesn't have any features.

9. Obviously the app developer doesn't read ratings either.

10. Obviously the app developer doesn't read ratings either.

11. Can't access all the features needed by using the app.

Steps to Troubleshoot & Fix ADP Run Issues

1. Fix ADP Run Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ADP Run: Restarting the app will resolve most errors.
  2. Update the ADP Run App. Here is how:
    1. On Android goto PlayStore » Search for "ADP Run" » Open ADP Run » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ADP Run » click "UPDATE".
  3. Clear ADP Run app cache: Clearing cached data will force your app to retrieve the latest data directly from ADP Run servers.
    1. On Android, goto Settings » Apps » Select "ADP Run" » click Storage » click "Clear Cache".
  4. Check ADP Run app permissions. If any of these permissions required to use your device's features are disenabled, ADP Run might not work.
  5. Uninstall and reinstall ADP Run. If nothing else has worked, completely uninstall ADP Run then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ADP Run not working


2. Fix ADP Run Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ADP Run be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ADP Run not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ADP Run may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please cancel my ADP RUN account effective immediately.

    — by Daniel Mosser 2 years ago