Published by 42Gears Mobility Systems on Nov 18, 2024

Report an issue with SureLock Kiosk Lockdown.
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Why should I report an Issue with SureLock Kiosk Lockdown?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of 42Gears Mobility Systems to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact SureLock Kiosk Lockdown image 1 contact SureLock Kiosk Lockdown image 2

SureLock Kiosk Lockdown Customer Insights

1. It helps spend my time more productiveVery helpful in working under kiosk environment, the support team helps with great patience, customisation options are vast, highly recommended lockdown app allows specific apps and functions to be usedI checked almost all of the kiosk locks available in Google play and purchased most of them to try which one is good or not.

2. The support for this application is very kind and helpful, usually replies in 1 hour and always get their way of helping, even if the other support teams need to be involved.I have been using Surelock for client devices for 6 months or so now.

3. It doesn't help that the app gives you instructions on how to access the administrator settings as well as the default password.its very great app.

4. The peripheral settings control is the best feature for us in this app and it has been 100% dependable.surelock is an wonderful app .

5. The software locks down all the Apps, and the device as well - meaning where you want to pass the phone between people, it works well.

6. It helps me to focus on my needful apps studies and avoid time spending over social media .

7. A asked for help several times and they are fast, patient, expert and always online.SureLock has a great product that we use in our organization, called SureFox.

8. We started with Surelock to prevent phones being moved between networks, and staff installing multiple apps etc.

9. All of the settings that you have set, then can be easily exported to cloud, so if you plan on changing the device or have a need to deploy the same settings to another device, there is no need to go through all of them once more, you can simply import them from the cloud.

10. Also, Dinesh on the chat help line was efficient at cancelling when we no longer needed this.This really works!! My son tried everything to unlock the phone.

11. It helped us, run down our Samsung Tablets to bare Kiosk mode enabling restricted access to apps n functionalities.

Steps to Troubleshoot & Fix SureLock Kiosk Lockdown Issues

1. Fix SureLock Kiosk Lockdown Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SureLock Kiosk Lockdown: Restarting the app will resolve most errors.
  2. Update the SureLock Kiosk Lockdown App. Here is how:
    1. On Android goto PlayStore » Search for "SureLock Kiosk Lockdown" » Open SureLock Kiosk Lockdown » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SureLock Kiosk Lockdown » click "UPDATE".
  3. Clear SureLock Kiosk Lockdown app cache: Clearing cached data will force your app to retrieve the latest data directly from SureLock Kiosk Lockdown servers.
    1. On Android, goto Settings » Apps » Select "SureLock Kiosk Lockdown" » click Storage » click "Clear Cache".
  4. Check SureLock Kiosk Lockdown app permissions. If any of these permissions required to use your device's features are disenabled, SureLock Kiosk Lockdown might not work.
  5. Uninstall and reinstall SureLock Kiosk Lockdown. If nothing else has worked, completely uninstall SureLock Kiosk Lockdown then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SureLock Kiosk Lockdown not working


2. Fix SureLock Kiosk Lockdown Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SureLock Kiosk Lockdown be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SureLock Kiosk Lockdown not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SureLock Kiosk Lockdown may not be able to connect to the Internet when running in the background.

Reported Issues

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