Contact Moasure Customer Service

Why should I report an Issue with Moasure – the smart tape measure?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 3D Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The issue with the Space tool is that my "vertical" movement of the phone with respect to my starting position on a wall seems to affect the end measurement.

2. Very useful and fast, I am tempted to buy the Moasure measuring hardware, although it isn't required, because the free app is so impressive the way it uses your phone's gyro and accelerometer to calculate spaces, distances, and other displacements.

3. I've never been more frustrated, irate, and disgusted at an app in my life!Very accurate and amazing math behind the scenes easily providing at least an eight or sixteenth of an inch, metric options seem to produce mm resolution with minimal effort.

4. The height and length measuring tools are good, but don't find the Space tool very consistent at all.

5. Buy a tape, square, and measuring wheel for much better, less frustrating results.All modes except space measurements work fine.

6. The movement is almost never "good enough" for accurate measurement in real world conditions.

7. The app detects imaginary motion which wastes time and multiple measurements of the same object produce unacceptably varied results.

8. If you wipe phone or cache, backup the 3 moasure data files randomly in root of /storage/emulated/0.

9. The ability to work and return to a project and continue with it at a later date, as well as the ability to work on multiple layerThe app is not a professional tool.

10. Each measurement must be done repeatedly to get close to accurate results.

11. Ridiculous! I went and got a tape measure, accomplished the task faster then the first forced tutorial.

1. Fix Moasure Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Moasure: Restarting the app will resolve most errors.
2. Update the Moasure App. Here is how:
   1. On Android goto PlayStore » Search for "Moasure" » Open Moasure – the smart tape measure » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Moasure » click "UPDATE".
3. Clear Moasure – the smart tape measure app cache: Clearing cached data will force your app to retrieve the latest data directly from Moasure servers.
   1. On Android, goto Settings » Apps » Select "Moasure – the smart tape measure" » click Storage » click "Clear Cache".
4. Check Moasure app permissions. If any of these permissions required to use your device's features are disenabled, Moasure might not work.
5. Uninstall and reinstall Moasure. If nothing else has worked, completely uninstall Moasure then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Moasure not working

2. Fix Moasure Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Moasure be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Moasure not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Moasure may not be able to connect to the Internet when running in the background.