Contact PictureThis Customer Service

I got your app to identify one plant on Fourth of July weekend. I chose the free trial knowing it was a one time thing. After use I immediately went to the manage my subscription option and canceled. To my dismay, I got charged for the yearly membership. I would really appreciate you giving me a refund because I have already cancelled. Thanks.

I was charged $29.99 IMMEDIATELY even though I thought this was A free trial. I called my bank immediately upon realizing that you had zapped the money out of my account and they will be in touch if you refuse to refund. I would never have done this without a free trial and want my money back! This is NOT what I was agreeing to!

Sorry I have been charged by picture this yet it says they have no record of me applying for premium
I'm so angry

I cancelled my use of this app after a free trial but have still been charged. Please refund to my card as I have deleted it have no use for it.

I have downloaded the App in error and didn’t realise how much it was and cannot afford it. Please can I have a refund?

Hi, I just wanted to know how to receive a refund for the $19.99 yearly subscription. I tried the 7 day free trial and decided I would not be subscribing. But it has already charged my paypal account. I just cancelled the subscription, could you help me with with the refund process?
Thank you,
JeNeil Heugly

I cancelled my subscription, but was charged.

How do I get a refund? How long does it take?

Please immediately stop free trial. If you have changed me I want a refund. I have deleted app from my phone.

I have a subscription but the app will not let me past the front screen. I hit “continue” and I get a message saying “you are subscribed to this” so I hit ok then a message box says “failed”. I have deleted the app and reinstalled and still the same. Very cross

Hello
I downloaded the app for the 7 day free trial and intended to cancel before the 7 days expired however you have taken an unauthorised payment if £24.99 before the 7 days expired from my account which I want refunded please .

Had to change phone due to a malfunction. I am not able to use Pictur this app even though my subscription is in effect until 2022. Please advise, thank you

I tried to do the free trial but it charged my account for the annual fee. This is not what I requested. I have gone in and cancelled but I would like a refund

Please cancel my subscription to PictureThis app. It's day 5 of my 7 day free trial. Please cancel. Thank you.

I canceled my subscription but you still charged me. Please reverse the charges or I will report fraud on my account.

Plse remove ac details and arrange a refund of subscriptions as don’t want this and with my 14 days for plant this plant identifier… plse confirm refund

I thought I was getting a free trial and not being charged! Please reverse the charges as I do not want this subscription!!!

I downloaded your app which said free but now tells me I am making subscriptions after trial period. Not used app, deleted straight away but cannot find a way to delete subscription from ITunes. This is very deceptive. Confirm you will not be taking any money!

I paid for my app and changed from an android to an IPhone and the app won’t recognize my account when I try to open the newly downloaded app. Please help. I recommend you app to our garden club.

Please cancel my subscription to PictureThis as I have never used it. It was hit by mistake and I have constantly tried to cancel the subscription but you have charged my daughter’s and husband’s credit card and that is not acceptable. I would like a reply please.

@txemanmix
#txemanmix
txemanmix1969@redacted

Signed for free trial and cancelled straight away but they took the full yearly amount and no refund.

After downloading the app it said I would get the 7 day free trial but was charged for the year; I want a refund

I ate two thumb tacks of picture this app and I deleted one which deleted both and I'm trying to reinstall the program picture this that I paid for but it won't reinstall or download

Please cancel my subscription, it was advertised as a free app and I do not have funds to pay

I purchased a subscription for your app somewhere around 3 months ago. Recently I changed my device from an Android to a iPhone and it won’t allow me to restore my subscription. I read that by contacting technical support threw the app you could be of assistance even if my data isn’t transferred I would be happy to have access to my membership and continue my research!
Thank you for any and all assistance you may give into resolving this matter.

Nick Gross

I need a refund. I got 31 dollars taken out of my card this morning, I never got a warning saying the free trial was going to end and if I wanted to continue it or not.

I was wondering if you guys did refund for subscription. My child had my phone and bough the subscription and i am extremely in need of money and can not afford to waste anything at this time. Please help if you can I’m so sorry.

My credit card was charged $31.98 for an App I never purchased. I have tried to cancel this through Apple.com but it isn't going through.

I renewed my yearly subscription this spring. I paid my dues. Now I have been billed another yearly subscription PLUS 2 Months of monthly subscriptions. I DEMAND A REFUND,

I signed up for the “1 week free trial”, used it to identify different plants and flowers around my yard for maybe an hour then cancelled my subscription immediately. However they subscribed me for 1 year at $49.99. This is ridiculous and I want my money returned ASAP!

On June 25 I signed in for a 7 day trial on Picture Icancelled when I saw the cost. I was billed on my Apple acct for $32,39. Needrefund immedi

I have asked for a refund and still not got one. Signed for 1st 7 days free and I cancelled the first day and you charged me for the year. Your a scam conpany

I didn’t want to order picture identification,
so please may I have a refund of £24.99.
Kind regards: Mr Howard Ferguson

I recently had to get a new phone and I also changed my phone number and now I can't use, it keeps telling me I have no purchase record.

Hi i would like a refund for my subscription. I tried cancelling it but i got charged

Hi,
My name is Merlin Mathew. I installed picture this app on my phone for a free trial and accidentally got extended and got charged the subscription fee. Could you please return the subscription fee? I have not used the app last month.
Thanks,
Merlin

Hi there, I recently downloaded your app to identify a specific plant my husband got gifted.
I didn’t realise I had signed up to automatically renew after my 7 day trial and now you have taken £24.99 From my bank account (which was the last of my money) I only used your app As it was “free” the once and thought nothing more of it Until yesterday when I noticed my missing money. I have now managed to delete my subscription with you, but would really appreciate it if you could refund the sum of £24.99 back into my account. Look forward to hearing back from you, thanks. Jade

I did not authorize you to take money out of my account. Want a refund ASAP. If not received I will be calling my bank. Thank you

How can I delete plants/ flowers from the app?

Yes I cannot connect picture this on my 321 333 9407 I have already paided about two weeks ago and it keeps telling me to pay again.Please resolve this matter

Hi,
I tried to cancel my subscription, but I think there must have been a technical error. I was charged $29.99 on April 16, 2021 and would like a refund. I tried canceling my subscription again and this time it seems to have worked. I have also not used your service since the free trial period. I hope we can come to a resolution. Thank you for your time!
Sincerely,
Lauren Kowalski

i paid the subscription but i cannot even log in !!! when i try to, i keep getting the “subscribe” screen and then “failed”. solve the problem or give my money back.

My picture this app is frozen on a page with a big leaf and option to upgrade. When I touch any of the response areas I get a failed message. My subscription is up to date and I don’t need to upgrade.

Misunderstanding in the free trial. Canceled subscription right away and still got charged. Please refund me!

I have taken a pic on the same plant and have received four different identities. What’s wrong? I know what the plant is and it doesn’t identify correctly.

I subscribed, only on my 2nd day and it says I need to register. My trial ends in 5 more days, if it doesn't work by tomorrow I will cancel it.

No complaint! I need to pay with a check! how do I do this? Can you send me a bill?

I have received messages saying I need to renew my subscription. I want to. But it won't let me. Please help.

I downloaded this app for the seven day free trail and I would have been prepared to pay £20 per year for it however the app constantly said no internet connection. I had internet connection as the free plan identifier app worked. I tried to cannel using the app as I have 4 days left to cancel but it says no internet connection however all other apps have internet connection please cancel this

I signed up for 7 day free trial; could not find cancel subscription, was charged $29.99 plus tax through Apple. Please refund this, I do not want a yearly subscription, and I think your subscription procedure is confusing and deceptive

How can I contact you when I am certain you have misidentified something? You id’ed a Grewia as a Passionflower. Also several wrong ids on local trees.

Hello, I did not mean to purchase and I was charged for the yearly option… please refund it?!

I had a 7 day trial subscription that expires today. I do not want to sign up for a year (too expensive) but cannot access my account or talk to anyone that can tell me how to cancel.

I canceled the app the same day I tried it. It said every plant I checked was a tomato plant. I was charged 29.99 after having cancelled I want my money back.

I thought I had purchased plant identifier app picture this as a free app.
It was in my opinion misleading and I would not have downloaded it had i realsied it was a paid app.
Please would you kindly consider refunding me as this money is to pay for my living needs.
Many thanks
Kerie

Last night I accidentally purchased the picture this app for a year when I thought I was selecting the free version. I would like a refund please. Thank you.

I accidentally signed up for a year subscription when I thought I was getting the free trial. Please refund my money. Thank you

I have two questions. How can Ibprint the pictures of the plants that I took on “Picture Thus”, and how can I transmit pictures I took to another member of “Picture This?”

Hello,
I would like a refund on my subscription. I did a free trial and then was charged. I canceled today (and thus have not yet used the service), and would like a refund please. The order ID is MSXK5S1SXS. Thank you. Sincerely, Alicia Zellmer

I keep getting message “ take another picture “. How can I win an argument without proof? Maybe it is my iPhone settings.

Hi,

I signed up for the app yesterday as it stated I had a free trial. I cancelled today b it was charged the full amount. The email is either raerae1313@redacted or raeny13@redacted

Thanks

I cancelled this! £19.99 has been taken out of my account, I expect this refunded ASAP
Furious!!!!!

Please cancel my 7 day trial an subsequent subscription ( now on day 2 of trial) There is no option to cancel showing in my i tunes account
Order ID R8NNS3FMSM8 Seller id N6J463H2TS

How ca I sign up and pay for a Picure This account? I had one, but it ran out. Thanks

I am unable to supply password Google pay. I would like a monthly subscription but unable to use google.
Any ideas
Bill

I literally just def for a free 7 days to test and it’s taken money with no offer of refund for cancelling- which I have done. I would like a full refund without delay as promised false terms!

Last year I thought I was getting a seven day trial. Ended up being charged. Thought it was for only one year subscription. Then I just got a receipt that it charged me again. Please takeoff the latest charge.

There was an accidental subscription order and I am asking to cancel my subscription immediately, please. It occurred today, June14,2021. I do not wish to have a subscription and am requesting a full refund of $29.99 because it was a mistake and I have not even used the app thus far. Please respond with acknowledgement and cancellation along with refund. Thank you.

Accidentally agreed to this app then deleted
Can you please assist with not subscribing to this app I don’t want to be changed
Thank you

Yesterday at about 10:30AM my grandson downloaded PictureThis app, on my iPhone thinking it was free. I already have a plant identifier on my phone I believe I cancelled it correctly, but would you please confirm it went through as cancelled.
Thank you, Chris Micek

Hi I'm not sure if I'm in the right place, but I tried cancelinh the subscription on the app and something must of crashed it took the payment today. I really need the money at the minute as my financial situation is not good, the app is great but just can't afford 20 for it a month is there any way to refund the payment
I appreciate all of your help in advance thank you Amanda

Good morning yesterday my niece took my phone and unbeknown to me star seeds to take photos of plants in my garden using the app she had seen me saying that there was a free trial I hadn’t used, she managed to get my face by taking a selfie as I thought while I was busy talking to others that she had in fact use my face recognition to use the free trial and started taking pictures without my knowledge this has charged me 2499 can you help please I don’t want the app I have tried it I had a trial for one day once this yearI can’t afford to pay 2499 I need that to get me through the rest of the month thank you Elaine

My 7 day trial was up on May 26th. I cancelled it days before it was up but was still charged the monthly fee. I have a early subscription that I do not want. I want my money returned and confirmation that I won't be deducted anymore money. I can't afford it.

I cancelled subscription the same day I ordered it and have not received a refund. Am I absolutely cancelled?

I cancelled my free trial and was still charged a subscription fee. Please refund.

Cancel and refund please never intended to subscribe

I am currently subscribed for the year, but the app won't function. Please help.

I have installed this app as a trial version but yearly subscription was automatically deducted from my account could you please cancel the subscription and revert it back

I bought your app about a week ago but it never showed up on my screen. I could however use it by asking siri where it is. then it would pop up. Now that is not happening. I used it with the camera and I also imported a picture I had taken previously. All this worked perfectly. How can I get access again,? How do I know you have my money?

I have had £24.99 pending being removed from my bank account today and thought that I had previously cancelled my subscription to PictureThis-Plant identifier last Thursday. I have since cancelled my subscription but do not wish to renew my subscription and wish to have the pending payment cancelled immediately. Thank you.

Hello, I recently started the free trial with this app and tried to cancel. I selected that I wanted to cancel the subscription before the trail was finished, but still was subsequently charged. I went and cancelled just now but am wondering if you can refund the purchase as I did not mean to sign up for the subscription and did not realize that when I tried initially it did not go through. I appreciate your assistance!

Please contact me at 514 358 9037

can't get the app. it won't let me in and I do think I paid for the year , but I can't use it or sign in again, says I can't use it without downloading touch identifier, I did that and it still doesn't work

I have list my phone and i needed to cancel my subscription i have just got another phone and managed to log in but found out that my subscription started yesterday i want to cancel

I have paid my subscription via Apple.
Unfortunately my I phone is not able anymore to connect to Internet so I am now using an Android. This is registered in my friends name Louis.Raggoo although I’m registered as second person and the telephone number is the same as my I phone and I have synchronised most apps etc. successfully I am unable to use the Picture This app anymore only in a free trial! I just wish to continue to use this app as I have just paid for the second year my subscription. Can you solve this for me please. Janice Wolf

I want to unsubsribe this App „pictureit“. I am in the free test time ( one week) and I do not want to pay for it. Send me a cancellation confirmation weithin the the next three days please. Otherwise I will contact my lawyer to help me in this case.

I have tried to cancel my subscription but when I went to the edit subscription there was no option to cancel and I’ve been charged 29.99…. I would agree to pay for a week but not the year… please help

I paid for this app renewal but in changing phone to new iphone I cannot use it? You site justs wants me to register for a trial and pay again.

Hi, I just wanted a free trial to see how this app worked and you instantly charged me. I would like a refund please

Hi, I just wanted a free trial to see how this app worked and you instantly charged me.
I have deleted your app and I would like a refund.

I signed up with Picture This Plant Identifier thinking I would get 7 day trial. Instead I was immediately charged 29.99 for a year. I immediately deleted the subscription and request a refund as there was a misunderstanding about the free 7 day trial. Please confirm the refund.

I have been trying to purchase this app since yesterday and it state that my account is shut down until I prove who I am, can I please get some help with this small problem?

Purchased one year of Picture This app 5/24/3021. Switched phones & am now getting message to pay again. Please help!

I have recently changed my phone and now have a new iPhone. I am having difficulty restoring my membership. This could be because I have a new Apple ID Could you help please.

I thought that I had selected the monthly subscription for after the trial but I was charged for the year?
Thank you for your time

I tried to cancel this yesterday after the 7 day free trial but you have charged me£24.99, please refund this amount as I no longer want the app. I am very unhappy that I’ve been charged in this way as it wouldn’t let me cancel on the correct day

Hello! I got a new phone shortly after renewing my premium app membership; do I have to purchase it again, or is there some way to log into my existing account? Thanks!

I cannot use the app any longer. Every time I shoot the camera to identify a plant, the screen takes me to Free IDs. I mean EVERY TIME. I will cancel if it isn't corrected because it's no use to me as it is.

I signed up for premium services in August 2020. The app has not worked for sometime and I have just traced the problem to the fact it does not recognize my email as a valid premium subscriber.