Contact PictureThis Customer Service

I did NOT intend to subscribe to Picture This and will dispute it if you charge our credit card. I didn't enter any credit card information but when I tapped "continue" to see if Picture This was the app I used for another function, it said my card had been charged. That's absurd. Please check an additional email to be sure you did not charge me. It could be the email ckelms@redacted or cindraelms@redacted. Let me emphasize > I do NOT want to purchase Picture This and did NOT intend to purchase it. Thank you.

Hi, I cancelled my subscription with Picturethis way before the 1 week free trial was meant to end which was today but I was still charged the $80 for the subscription. I would like a refund if that’s any possibility. Thank you

Unable to connect. Message is unable to connect .try again later. My WI Fi is connected. My subscription is paid trhrough Sept. 2021

I only signed up for 1 month but you charged me for 1 year. Please refund my money and only charge for 1 month

Help me pay you.

Why do I always get the message “ identification failed”? The app was working beautifully for a couple of months but now I always get this message whenever I take a picture.

Return my 990 cash payment

I juz wanted 2 try the free trial but instantly u deducted into my cash

I can't get app to work. Have used it before. Cancelled and resubscribed as Premium. Each attempt says identiy failed

Hi there. I've been using PictureThis for a year (annual renewal) but when I went to it this morning, my entire library was gone. I see on the app store there was some kind of update recently, wondered if you could tell me if my library is gone forever or can be restored or is stored somewhere or anything at all. It was very large and I'm kind of panicking.

Many thanks for your help (and app)
SP

You somehow subscribed me using my apple id email address karenrobinson@redacted and charged we £19.99. I have no idea how this happened and I have now cancelled the subscription, however I think in order to maintain your good reputation, you should refund me.

I have subscribed for a year. $19.99 has been taken out of my account, but I'm not able to use it unless I download the trial again. What do I need to do to start using it.

I purchased annual subscription September 20-21 2020 but when I try to open in on my iPhone 8+ it sends me to a free trial screen. If I attempt to manage my account, it says my subscription is good through September 21, 2021 Can you help me unlock the app so I can use it? Thanks

I switched from my android phone to an iPhone in December 2020. I tried to download the app on my new iPhone but it wouldn’t allow me to switch over my account. It wanted me to purchase a whole new account. Because of this for the last six months I have been trying to contact you and haven’t received any answers. I have not had use of my app for the last six months. I would like to have six months free because of this problem and no response from the company. And also I would likeTo have any renewal fees credited back to my account at this time. Thank you, Joni Abdo

I received and email from Apple saying my subscription confirmation starting May 29, 2021. When I attemp to use my free trial week, I receive failed messages and when I attempt to identify a picture of impatiens as a test it says unavailable and one screen flashes 53% loaded but never loads more. Very disappointed with this app.

i want to cancel the PICTURE THIS app. Hard to do!!! No tele # ?? You know have my name. CC ending 5129. Please confirm cancellation M

Sur App store, il est indiqué que votre application est gratuite. Mais je constate que cela n'est pas du tout vrai. Immédiatement après avoir ouvert votre application, j'ai vu apparaître son coût de 29.-. Je l'ai désinstallée de suite. Mais quelle ne fut pas ma surprise de découvrir que vous aviez encaissé les 29.- sur mon compte Apple.

Je trouve le procédé scandaleux. Puisque je l'ai désinstallée à peine deux minutes après avoir constaté le tarif, je n'ai donc plus cette application sur mon portable et je suis délesté de 29.-, alors que vous prétendez que cette application est gratuite.

Je vous demande donc le remboursement d'une application que je n'ai pas.

Le No de ma carte Maestro est le suivant : No 5136 5979 0035 5034.

J'ose espérer que vous procèderez rapidement au remboursement.

Meilleures salutations

A.Buffat

Alexandre Buffat
rue des Moulins 34
CH-400 Yverdon-les-Bains

I bought the app on my iPad with the ad saying it will open on shared devices. It works great on the iPhone. It will open on my iPad, but says “failed” when I try to go any further

6 different id for same plant. Can I upload puctures?

How do I delete unwanted files of picture of plants?
Love this app

Love thi

I have a Gold membership on my phone. I bought a new phone, and download the app to the new one. How do I get the membership over to the new phone? Do I need to delete the app from the old phone?

I need to speak to someone about my subscription. I canceled my subscription next day I signed up for this app but I am still getting charged, already got charged twice. When I go to cancel my subscription it’s saying Initiated and I can’t even click on it. It’s been two weeks already and you guys charging me even though I cancelled subscription before my free trial ended. Please respond to me as soon as possible and please refund the money. Thank you

Hello whom this may concern I recently brought the app intended to use it but have not due to a family loss. If you would refund my purchase that would be helpful to me at this time as I have not used it since the day I accidentally signed up for the yearly subscription. If you could issue me a refund to me that would be great 9283011654

Subscription cancel request

Delete my trial account

We need a refund for 21 dollars that was charged to my account. I did not authorize this transaction for the year subscription.

I have cancelled my subscription 3 days after I signed up but the subscription money was still taken from my account.
How can I get my money back?

I have no need for this as am having garden grassed over due to a spine problem. I did not want the subscription renewal. Please cancel and refund me

I only wanted the 7 day trial, now I’ve been charged over $40 for a month..!
I want a REFUND now please..!!
Today is Monday, May 17, 2021 and I sent this same message a couple days ago with NO response or refund..!!!

I did not approve this. I canceled it before the five days . Please refund my money

Please cancel my subscriptions to picture this.com. Please verify these changes. Thank you.

My husband bought Picture This for me on his phone for Mother's Day. And then my son downloaded it on my phone this past week which I thought might work but sadly I don't have enough data on phone to make it possible. Today needed to download Zoom which cancelled out Picture This so I cannot cancel via my phone. So please confirm that the right now free subscription to Picture This for Hilarie Hauptman, 360-464-7984 is cancelled as I do not want to pay for it and will use what is on my husband's (Joseph Rush) Picture This app.

You guys charged me $ 33.11 when it was showing me that it is 7 day free trial, please return my money.

Betreff: Abo Abschluss der iOS-App Picture This-Pflanzen Bestimmen, vom 13.05.2021
Bestellnummer:R6471LFLZ1Y, Anbieter: N6J463H2TS


16.05.2021

Sehr geehrte Damen und Herren,

hiermit widerrufe ich das am 12.05.2021 versehentlich abgeschlossene Abo von Picture This. Welches ich mit meinem IPhone (ios) als kostenlose app im app Store geladen hatte.


Das Abo, welches Automatisch beim Herunterladen sowie öffnen der App abgeschlossen war, und sich nach 7 Tagen in eine Premium Abo umwandelt ist eine Abofalle.
Man hat keine Chance dem Abo zu widersprechen. Bitte löschen Sie sämtliche Daten von mir! Die App habe ich sofort gelöscht.

Jörg Schmidt

I purchased the app 2 years ago. The subscription was an automatically taken from my account or charged to my credit card. When trying to use the app it does not recognize that I paid and requires another subscription. Please take steps to unlock app so I can use the paid subscription. I’ve used the app quite often the past 2 years and enjoyed the benefits.
Sincerely,
Robert Lescinski

I did not mean to resubscribe..
I do not have enough funds to cover this.
Please refund me my payment please..!

It is very discouraging to see all the unanswered emails, back to 11/20. I love the app; however I mistakenly deleted it. I’m not sue how to get my subscription back. I would like to use it ASAP. Thx!

I am looking for a refund. I wanted to try this app out but it isn’t what I am looking for. Please refund my card.

I would like to cancel my subscription. NOW!!!

I don’t want this app. Please cancel. Do not charge my account. This was added by accident from a minor

I was assured that Picture This was free for one month. The free period runs out on June 1, 2021. (Today’s date is May 10, 2021.) I have decided I do not want the app. However, I have already been charged for a full year and there seems to be no way to cancel the app. I want it the charge cancelled now! I consider this fraud! I intend to visit my bank today!

Hi. I had the free 1week trial and I forgot to cancel and you charged me today the annual subscription. Can you please cancel it and refund the payment? I used the app only once. Sorry!!!

I have been charged $81.99 for a year subscription when I did not want nor select a subscription.
I would like a refund.
Thanks Travis

Dear Sir
Can you please confirm that my subscription to this app has been cancelled because I have cancelled this and deleted the app and I have not and will not use this. Please provide me of confirmation that this has been cancelled.
Colin Frith

I bought the one year subscription from india and now it shows i am not a premium customer! I can login with my apple id and the money has been cut from my card. I either want to use the app and if it is not available innindia i want the money back right away!

I am trying to subscribe but won’t accept credit card payment. Can I call a phone number to give my information please. Thanks.

It’s not a complaint : do you have affiliated links so I can recommend you as I have a u tube channel regarding gardening

How do I correct the Master Card number if iPhone and mac-mini won't allow me to change that number?

I accidentally hit the button to subscribe to the paid version. I really can’t afford it right now. I am very sorry but can you please cancel this subscription for me thank you
Jo Ann Simpson

I wasn’t aware that my daughter purchased this subscription. I was charged 2 days ago. Can I cancel and get a refund please?

This program will not work on my phone. I signed up and took 2 pictures and then it said I had no internet connection – but I did because I looked you up and couldn’t find a customer service contact. I went in today at work to try and locate somewhere I could contact you. I did pay for a premium membership but it said I have 7 days to cancel – can you please make sure my subscription is cancelled as it does me no good to have it if I can’t use it on my phone. I did try to reload the program and got the same result after taking 3 pictures – just spins and says no internet.

I believe since I was on my phone it used my gmail account info - woodtracy188@redacted.

Can you please verify that I am UNSUBSCRIBED – I was going to use it out in the field and it does me no good since it won’t work.

I contacted Google play and they have initiated my request for a refund. They also said to contact you to request a refund. I tried to cancel before my card got charged but never got a response from you. I hope you take care of this. The app was not what I thought. Deloris Hughes...

Hi, ref to request for refund of £24.99.
I did not want this app
Pressed by mistake.
iTunes request no.1441293060. This refund was supposed to be received by the 5th of May.
Kind Regards
Terence Plimmer

I thought I was getting a free 1 week trial. Wasn’t sure so I immediately canceled but have been charged for a year for $29.99. I would like a refund.

I just forgot to cancel my subscription, and they charged me $29.99 and I dont plant stuff or anything like that, so I would like my money back, pls

Hi, I recently downloaded picture this app and used to trial to see if I liked or enjoyed the app. I decided that I didn't need it and couldn't find any use out of it but unfortunately my phone broke before I could cancel the membership. Please could I get a refund from this as I have no intention on using it. Thank you so much in advance
Danny

I cancelled account today and deleted the app two days ago. There is no option for cancelling with your free trial. I do not want the app to cancel on May 4, 2022, refund the money to google play which I will now deactivate.

Hello, I recently accidentally downloaded the free trial version of PictureThis. I cancelled the subscription but my family plan was still charged. Elizabeth Laskowski was charged even though I cancelled the subscption.

Hello,

My son bought this app accidentally.I would like to request refund of 29.99 on same card.

Thanks
Gunjan Bajpai

I have Mapleleaf helicopter scenes collecting in my newly planted grass seed. I took a picture of this and try to find information about how to deal with this but no answer what is available. I could not find a phone number to contact the customer service so I’m writing this email. If you want to contact me I’d appreciate it at 301-728-1325

I was charged for an app that I unsubscribed to two days into a seven day free trial. Please return my money to my account

Please delete!

I would like to make sure I am not charged. I think you have two accounts for me and I want to know the charges. Is there a phone number I can call?

I I have tried to change the email address above but it won’t allow me to that is the wrong email address the email address should be Ladnerc4@redacted. My complaint is that I put the app on my iPhone or iPad thinking it was free and found that I was charged 2999 the day that I found that out which was the next day I canceled it and said send refund I have not ever gotten my refund please refund my 2999

On April 3 2021 I put the picture this app on my iPhone I thought it was afree app but Was charged 2999 and I would like a refund I requested the refund the same day that I found out that I was charged I have never received my refund

I would like a refund as I cancelled this with you last year when I changed my phone and could no longer use it but today you charged me again

I didn't purchase the subscription for the app, it never worked for me and I was charged. I would like a refund.

I have been using "Picture This" for a long time. I got a new phone and now im being asked to register and pay again.
Questions:
1. Do I still have a current account?
2. Am I currently being charged for the app?

Please refund the $36.09 back to my account - I did not subscribe.

Please refund the $36.09 taken out of my account. I thought there was a free trial and I do not want this app.

I downloaded the free 7 day trial of picture this it showed that
I then had to cancel before I would get charged the full year subscription
If I did not cancel before free trial ends

But there is now option to cancel this seems to be a big issue with other people it should state before you download this is not a fee trial it’s a con to get you to download the app
How can I stop
being charge as I can’t afford the full price

I was charged 21.34 total and do not have this service. Second time this has happened. Not letting it go this time

I have downloaded app inadvertently and no longer want it. Subscription is not showing in Google play so I cannot cancel. Google have told me to contact you directly to cancel to ensure no money is taken. I have emailed but am only getting automated resp onse. Please confirm this is cancelled and no money will be taken. Thank you

I cannot get the app to take a photo

Hello good afternoon. My name is Gyzza I was reaching out not because I'm dissatisfied with your app but because I had canceled the app through icloud (before deleting the app) and yet was still charged for an annual subscription. I was sure to double check that it went through because I did not want to be charged when I am currently limited on liquidity. I was wondering how I could go about a refund? Hope to hear back from your team soon. Thank you in advance.

I was charged for this app $39.99. I deleted it and tried to end my subscription. I do not want it .....

I installed PictureThis last week, without the intention of keeping it after the trial period. But I forgot to cancel the subscription, and today the annual subscription is deducted from my account. I immediately canceled the subscription, but it only doesn’t charge me for the next year. While I want a refund.
Could you please help me with that?
Thanks
Zahra

I want to request a refund for payment was made through my account for this app on 10 Feb for order ID: MLJDMWNFJY

I never intent to purchase this and noticed about this recently.

Please proceed with refund and let me know the reault

Please cancel my recent subscription which is due to commence 25/4/21 after a weeks free trial .

I paid for a year through google play store. My subscription ends sometime in August 2021. Now the app will not work on my phone. Keeps wanting me to get free "points" or start a 7 day free trial. BS, I already paid, how do I make it work. Great program, when it works.

My app is not working

Please cancel my subscription. It was inaccurate and I barely used i for the said reason.

how do i cancel?

Sorry , just for try the free trail.
Please canceled and refund a year $29.99 charge and mistake input 1 week and 1 month chatge

Hi I recently tried to get a refund from Google Play store, for payment that was a mistake for a year subscription. I only wanted 7 days free. My old banking details was still listed on Google, and then boom R299 was suddenly taken for subscription. Please could I have it back. I thought it was a new app for 7 days free use. Sorry but I don't use App that much. I already cancelled the App and deleted it. Google does not provide me with refunds, only you can authorize. Happend on the 8 April. Please assist on what to do next

Hello, I ended my subscription last week and I was charged today $21 I do not even have the app and more as I uninstalled it. I got an email saying the subscription was canceled with in the 24hrs of canceling it. Is there a way to get the money back please and to be taken off the subscription list.

I switched phones and when I tried to re-install Picture This it won't let me access my account, premium, tried to use forgot password and it keeps telling me to use a registered email. Help please.

Hi, I downloaded this app yesterday. It clearly stated “7 day free trial” followed by a note, “if you cancel your subscription one day before the end of your 7 day trial you will NOT be charged”. Well I cancelled my subscription today. ONE day after downloading the app and I HAVE been charged. 29.99!! This is absolutely ridiculous and I demand repayment right away or I will continue to pursue this. This is wrong. Fix it.

I deleted this app when I found out it cost "picture this " I was charged on my card for this app i would like my money refunded

I deleted this app when I found out it cost "picture this "

I cancelled this subscription, but was still billed. The subscription is active as if I didn’t cancel it. I tried the free trial, didn’t like it, then cancelled it.

Please refund my money , I just used free trial for7 days , not wanted to subscribe for year ,

Hello, I am so sorry, but I did not mean to order the year subscription, it was the only option when I tried to upload the app. but I only wanted to use it for one week, $1.99. Can I please get a refund, the $30 is too much for me to pay right now.

Jean 715-214-5382

Hello,

About the subscription below, I was supposed to cancel but I was in a cottage where I was not able to access wifi.
I would be much appreciated if you could cancel and refund the full amount.
Also please send your cancel confirmation by email.

Sincerely,
Chiyo Watanabe
-----------------------------------------

Transaction ID
3R234270VK864123S

Transaction date
5-Apr-2021 13:09:18 GMT-04:00

Merchant
Google
noreply+support@redacted

Instructions to merchant
You haven't entered any instructions.

Invoice ID
646437505988685763

Description Unit price Qty Amount
PictureThis Premium 2 (1 Year) 7-day free trial (PictureThis: Identify Plant, Flower, Weed and More) $29.99 CAD 1 $29.99 CAD
Subtotal $29.99 CAD
Total $29.99 CAD
Payment $29.99 CAD
Payment sent to noreply+support@redacted
Funding Sources Used (Total)
SIMPLII FINANCIAL Chequing (Confirmed) x-6984 $29.99 CAD
Issues with this transaction?

You have 180 days from the date of the transaction to open a dispute in the Resolution Center.

I accidentally did not cancel my free trial to your app. My only complaint is that it went directly to the yearly subscription rather than the weekly one. I did not want to pay such a large amount and cannot afford to.

I cancelled trial membership but was still charged! There be no active accounts in my name or attached to either of my email adresses

Hello, I was shocked to find today that each time I tried to take a sample picture (for identification purposes) with this app it said ‘identification failed’. I am now worried that I may have paid twice for my annual subscription too. Please can this be addressed as soon as possible. I didn’t have this issue in the past.

I really have enjoyed this app but as of a couple of months ago when I try to use it I get a notification saying
“This app could not be installed”. Can you help?

I broke my Phone and in the process of reinstalling yalls app i didn't c existing customer login so i signed in with google and once i realized it it doesn't offer a login or logout option in the app so ho do i vet it back im paid up til may or june???

Hi, I recently used your app which I fully intended to keep as I am a collector of unique plants. My income has temporarily been cut in half until April. Could you possibly refund your service charge which I will continue on May 1st? I currently, this month, have $660 for the month and am $15 short for my basic bills.
Thank you for your time.

II bought the app and like it very much I lost my phone and downloaded it but it doesn’t work I can’t cancel the subscription I can’t take a picture it says I’m already subscribed which I am I need help