Contact Picture Fish Customer Service

Why should I report an Issue with Picture Fish - Fish Identifier?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Glority LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I installed it and took pictures of some bass from the web, where I made sure that the fish was isolated from the background and the app returned a suggestion that one picture was of a Bay Pipefish, which is more like an eel, and the second one was "identified" as a Humphead Wrasse, which is nothing like a bass.

2. It only gives you one option as to what your fish might be, so if its wrong, there's no way to search for what else it could be OR even input it yourself if you know the species and just want to add it to your caught collection.Not accurate AT ALL!!!! I am a very experienced aquarium keeper.

3. A cling fish eat algae while a Sculpin doesn'tWhile its mostly a decent app, the frustration comes when it identifies your fish as the wrong one.

4. There's like only 20% chance your camera will turn clear.Not very accurate for fish in Australia.

5. enough to be usefullNot accurate, I got Atlantic Staghorn Sculpin instead of cling fish.

6. I was taking a picture of my white skirt tetra to test it out and I got a clear, focused up close picture with nothing in the background that would screw with the app and the first result was a frog and the second was a dolphin.

7. Which is one of the most common fish to keep in any aquarium! 🤦 It absolutely does NOT recognize a peacock gudgeon either, another common small fish.

8. Great idea and good UI just not accurate.I don't usually give a 1 star, because I understand the programmer's effort but this app just doesn't work.

9. Not a bad interface, but definitely not effective at the main goal of identifying fish in my tank.Terrible. Not even close.

10. I thought this act would be fun to help me keep track of what fish I had and what tank.

11. Not because it identifies it incorrectly, this is understandable, but because theres no option to fix it or search for other possible options.

1. Fix Picture Fish Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Picture Fish: Restarting the app will resolve most errors.
2. Update the Picture Fish App. Here is how:
   1. On Android goto PlayStore » Search for "Picture Fish" » Open Picture Fish - Fish Identifier » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Picture Fish » click "UPDATE".
3. Clear Picture Fish - Fish Identifier app cache: Clearing cached data will force your app to retrieve the latest data directly from Picture Fish servers.
   1. On Android, goto Settings » Apps » Select "Picture Fish - Fish Identifier" » click Storage » click "Clear Cache".
4. Check Picture Fish app permissions. If any of these permissions required to use your device's features are disenabled, Picture Fish might not work.
5. Uninstall and reinstall Picture Fish. If nothing else has worked, completely uninstall Picture Fish then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Picture Fish not working

2. Fix Picture Fish Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Picture Fish be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Picture Fish not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Picture Fish may not be able to connect to the Internet when running in the background.