Contact FindPlant Customer Service

Why should I report an Issue with FindPlant - Plant Identification?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Minh Studio JSC. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. May have to delete and find another appJust downloaded this app due to all the great reviews, but when I go to my gallery to pick a plant photo to identify, it won't let me go into my picture folder and actually pick a photo.

2. Deleted within 5 minutesInstalled it and tried identifying plant with existing photo and kept getting error message, but no indication what I was doing wrong.

3. It doesn't say unidentified or needs more pictures or plant found.

4. It doesn't identify plants but says it's processing the image.

5. This app gets some plants right but when i take pictures of common fruits, they show up as completely different fruit species.

6. There was a way to type in what you want but what if you don't know the plant's name (the point of the app is to ID right?)? And that just led you to a wiki page.

7. I have to take the photo on my phone then look thru my photos in order for the app to work.

8. Any help for this problem?I downloaded this because it had the highest rating of plant id apps on the list.

9. If i try to make a second search, itll say "image processing complete" but then it turns to "image still processing.

10. I can't choose any photo from phone's gallery Please check it.

11. Wouldnt recommendAlthough I've been able to find out the identy of most of my plants.

1. Fix FindPlant Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FindPlant: Restarting the app will resolve most errors.
2. Update the FindPlant App. Here is how:
   1. On Android goto PlayStore » Search for "FindPlant" » Open FindPlant - Plant Identification » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FindPlant » click "UPDATE".
3. Clear FindPlant - Plant Identification app cache: Clearing cached data will force your app to retrieve the latest data directly from FindPlant servers.
   1. On Android, goto Settings » Apps » Select "FindPlant - Plant Identification" » click Storage » click "Clear Cache".
4. Check FindPlant app permissions. If any of these permissions required to use your device's features are disenabled, FindPlant might not work.
5. Uninstall and reinstall FindPlant. If nothing else has worked, completely uninstall FindPlant then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FindPlant not working

2. Fix FindPlant Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FindPlant be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FindPlant not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FindPlant may not be able to connect to the Internet when running in the background.