Contact PictureThis Customer Service

I deleted the app and canceled the subscription prior to the 7 day trial period, but was still charged. May I please have a refund?

Google won't allow my new payment card. Can I pay you directly somehow?

Hi. I bought your app last year on my Samsung phone which I have now replaced with an iPhone as I lost my Samsung. How can I retrieve it please if it’s possible.?

I have had this app for several years but assumed you canceled my subscription. I got a new phone and was no longer able to access the app after paying for the entire year last year. Please refund the $31 taken out of my account and cancel my subscription. I've paid for it and been unable to use it anyway. I don't want to pay for it anymore and I don't need it. Please contact me if there is an issue at 570-541-5090.

I would like a refund, tried several times canceling the free trial and it kept saying error. Please email me to get this figured out please.

I went to cancel the app. I used the 7 day free trial and decided I didn’t want to continue with the yearly subscription. I was one day past the free trial and it is charging for me the total $30 year subscription. I would like a refund. Thank you!

In March I put the Picture This app on my phone (paid - had free app prior for 1 1/2 years) with a one year subscription. Early April I changed phones but the Picture This app did NOT transfer. Would you please contact me - or just put the app on my new phone for the remaining 11 months.? Thanks! Mary Ann Martin

my app worked fine until i got a new iphone. now when i go the the app, it says I have a subscription, but won't open up for use

I had to get a new phone and there was no way to sign in and transfer my old account to the new one, so I had to buy a new subscription. Please cancel the new subscription (I had recently paid another year on the old phone) and refund me the money and tell me how to log into my old subscription. ASAP. I’m not impressed with the fact that there is no way to log in with a new phone, not any way to contact you on the app. Other than that I love the app and would like my old saved plants back please

I signed up with this app on November 2020 to identify plants but it’s always out of signal so I can’t identify them so it is useless. I contacted Apple back then to cancel and I did cancel on my end but for some reason it still renewed last November. I would like to get a refund. Thank you.

Hi I need my subscription canceled immediately I tried to hit cancel subscription and next thing I know you guys were trying to charge my debit card $52.99 and now there’s no way to cancel it through the app or online I’d do not want to be charged the 5299 and I need the subscription canceled immediately please feel free to contact me if you have any questions or issues my name is Alicia poulter and my phone number is 269-491-3425 my email is aliciamarie5185@redacted Again please cancel my subscription immediately and do not charge my card 5299 or any other kind of charge I do not authorize it!
Thank you Alicia

I was having trouble with my iPhone, and the AT&T helper told me to delete my app PictureThis and I wouldn’t lose anything because I couldn’t seem to load this app after my phone was fixed. When I went to bring the app back up it didn’t show me having made a payment for a one year subscription. I did make this payment and I am not sure when it’s due for the next year please help me bring this app back on my phone and know when my next yearly payment is due thank you so much. I love this app.

Please transfer my subscription from old phone to new phone. Thank you!

Hi I wanted the week free trial that it says on line yet have been charged £24.99 Thanks for any help

I have Picture This Ap on my Iphone 11 and when I try to open the Ap it says, "cannot connect."

I need to cancel the subscription to Picture This which automatically charged me £28.99 today Please can you issue a refund
Kind regards
Gemma

Hi
I noticed you charged my annual membership to my account on file. However when I had transferred phone I lost all my apps Including Picture This. So when I try to download it again I would get charged again. How can we resolve this? My account may be under my old email etorresdavis1@redacted. Also my new phone number is 9733068576. Please advise

I get messages thaty payment was declined. I see that my zip code is incorrect for my debit card but can't change or add it. I would like to continue Picture this. You guys rock!

I don’t use this anymore because accuracy rate for plants I inquired was only about 50%.

Please cancel my subscription because it was a mistake.

I didn’t know I purchased this app. I never used it and am not intend to use it. It was a mere mistake! Please cancel the subscription and refund me the money. Thanks!!

I subscribe to the Picture this app on my IPhone. My subscription renews on April 7, 2022. I use the app frequently; however tried to launch the app yesterday and today, but when I try to open it, the app starts to load, then immediately closes. I rebooted my phone, and it still won’t load. I then deleted the app and reinstalled it and am experiencing the same problem. Can you help?

I signed up for picture this last fall. I got a new phone, downloaded the app and it wants payment even tho I already have a subscription

Can't log in using my phone asking for password I don't have

Hello I would like to report that i have a subscription pending on my bank account that I have not used and did not confirm that i wanted this payment to be made. I have nit downloaded this app and would like to open a dispute into why the subscription is about to leave my bank. Thank you.

I paid for subscription on my old phone until Aug 2022 but I now use another phone how can I transfer the app to this new phone

I was charged 19.99 during the free trail the same day l cancelled this app l would like a refund

After reviewing my card statements, I realized I was erroneously charged by PictureThis for a full year subscription to the application that I never signed up for.

Can you please refund this charge, and cancel any account that is under my name to avoid any future erroneous charges?

Please let me know if there's anything you need from me to process the refund.
Thank you!

Notusefull

Does not identify cactus or suchlents

Cancel subscription during free trial

You have taken money without Authorisation from my Google account. Your app was cancelled as it was useless. Refund the money now you theif before I report your crime. Gai Kuyltjes.

Hi
I want to cancel the 10 pound I cash out from poll pay for Amazon gift card today.
I did not choose a gift card, I chooses a PayPal payment.
I do not need the 10 pound Amazon gift card. Pls help me reverse it to PayPal account

Thanks

I would like to cancel my subscription but I don’t get that option when I go to subscriptions > Pic This. Please let me know how I can cancel this subscription. Thank you.

Desidero la cancellazione del contratto.
Grazie

I just received a message from Paypal saying that i pay you 19.9euros for your app that i did'nt even have in my phone...I d like to understand ....Transaction number 4TY24086YW965343E

Thomas Morel

I just accidentally joined picture this and would like a refund please

Please refund my December payment and cancel my subscription

I would like to cancel picture this app and credit my credit card. Please and Thank you.

Hello, I just want to make sure that my Picture This is cancelled as of Feb.24, 2022.

Good Morning --- I have been using the PictureThis app for quite a few years. My phone had to be replaced and I just put this app back and they want me to pay the $29.99. I have already paid this and hope my pictures are not gone. Can you help me? My name is Sharon Nuttall from Murrells Inlet, SC. Also, it said they did not recognize my email. I have been using any paying for the app for several years.

I sent a letter of complaint on 7th November and still haven’t received a reply!! Please do me the courtesy of replying or refunding my subscription.

Please cancel my free trial and subscription to the Picture This app, effective immediately.

I got the free trail offer and I cancelled my subscription before the free trail was over and yet I got billed 29.99 for a subscription I didn’t agree to a subscription also I’d like to be refunded my money cause I didn’t want a subscription thank you .

Keeps saying failed

11/07/21
Hello. I enrolled to the free trial of Picture this. I enrolled on October 3oth & cancelled on November 7, 2021. My debit card (ending in 4444) was charged $29.99. The App stated that a reminder is sent out to cancel before the trial period ends bit I didn't receive it.
I realize I was one day late cancelling my subscription but am asking that my debit card be refunded the $29.99 monthly charge. I won't be using the app. My cell number is 719- 360-8107. Please get back to me on this matter.
Thank you!
Rita Hughes

I have a new phone. I renewed my membership for your app on 14 June 2021 which was on my old phone. I can’t seem to download your app on my new phone without having to pay again. How can I move the app for my current membership to my Apple IPhone XS from my Samsung phone. Thank you.

I have pid my subscription for the year. Just changed to a new phone, the app seems to have automatically installed but i cannot log in to use it. Please advise

I paid for a subscription to plant identifier, and thought i cancelled it. I then deleted the app. My subscriptions show that it is active only I cannot reinstall the app, or cancel it through my subscriptions. This is a very crappy deal with no way of contacting someone that can help. Please advise.

V/R

Rene

I want a full refund I was charged for the app and it isn't even on my device. You owe me $19.99 immediately.

Bonjour. Je suis abonnée chez vous. Je viens de changer de téléphone et il m'est impossible de me reconnecter à mon compte. Merci de votre aide.

Hi, in error I have subscribed to Picture This Platinum for 1 year from 19th September 2021. I have just been charged £48.99. I did not realize that I had subscribed to the Platinum service for one year and I am unable to afford this amount of money. I offer to pay for Picture This Gold (1 week) service to cover the period from 19th Sept. I have only used the app on the day i downloaded it. I request this in good faith.
Kind Regards,
Jonathan Burns

I was suddenly got a message that my bank account was deducted 990 pesos due to my subscription without my confirmation , but i didn't subscribe to the app, I don't even use it. Please contact me, the money that was deducted was for my father's medication i really need to get it back, Please contact me i need the money badly.

Email: prudencio.allyssa@redacted
Mobile no: +639268851443
Bank(Gcash) : 09268851443

I wish to cancel my subscription for the PictureThis - Plant Indentifier app. When I go through the usual way of cancelling a subscription I am only faced with ways to renew and no option to cancel. You may wish to address this omission
Thanks

Dave

I didn't mean to subscribe, I had the free trial but forgot to cancel before the payment was made. Could I please have a refund?

I got a charge for a subscription to picture this on my pay pal account and I didn’t sign up for it or have the app on my phone. I did however check the app out, but didn’t use or keep it once I saw it was a subscription. How do I get my account refunded? Thx

I’m subscribed to this app until 6/22, but when I downloaded the app and try to login it shows that I am subscribed and then a “failed” window opens up. Very frustrating!

Good Morning. My name is Shuntell. I was charged a fee and never new I even had this app. Never even used it and I want my money back.

I was charged $29.99 after I went through the process of canceling my subscription on your app. I would like a refund please. I have canceled my subscription through my iPhone settings now, but it is unacceptable that I was charged even after canceling via your app. I really cannot afford to lose this money right now.

App not allowing me to take photo and receive answer to plant I photo'ed. I get an ad for free id's? Won't allow the app to give me answers to the photo

I wish to cancel my subscription to Picture This. Member #B55458DC59. Subscription expires September 3 2021. Please do not renew this subscription. There appears to be no other method for cancelling this app.

Works for months, then suddenly failed to identify. Subscription is current.

I got a bill from this company, picture this and did authorize a renewal or payment. I want it refunded please and end the subscription asap.
Kebshane@redacted

Hello. I have been a subscriber for the past year and I was resubscribed on august 7,2021. I am hoping to cancel my membership and get a refund. Thank you.

I am extremely disappointed that I have paid the $19.99 for a year back on April 11, 2021 and am still getting messages that I should join. I would either like a refund or reset the renewal date to Aug 13, 2021. Please reply. Thank you Sudha

It is not working AGAIN!!!!!!!

Hi there! I bought a year of ‘Picture This’ last summer. I have tried to cancel my subscription so it would not renew, but it looks like it renewed today (Aug 11). May I please get refunded for this? Thank you. I just went into my account to make sure my subscription is cancelled.

I paid for a year two months ago and it’s making me pay again like I don’t already have an account

I tried a free trail but it's not what I wanted cancelled same day but my account has been deducted £19.99 please can you let me know why

Hello, I got the trial subscription but did not cancel timely and my credit card was charged. My subscription is active through June 20, 2022. So my question is, how do I cancel before it renews again next year? The app is pretty pricey and I don't want it to renew again.

Please can you add calathea concinna. I downloaded you app to keep track of all my house plants and has mis identified several

I cannot get this app to work at all. It says that I have a poor connection, though I have all bars. I even upgraded to premium, but that didn't help either. Please advise.

I paid for the app & now it won’t work and says I have to pay again. I have proof I paid in an email from Picture this! Shame on you all these poor unhappy customers! If no response trust me, I will inform everyone you are a scam

Hello. Earlier today, while with my young son, we were exploring the "Picture This" app from the App store. After a few quick clicks, I was guided directly to the premium version of the app and was charged $29.99 for a subscription. I would kindly ask that this money be refunded, as I do not want this product. I would be happy to pay the $2.99 for the one week Gold option if a full refund can not be awarded.
Kind regards,
Stacie Pillar

I downloaded the app and deleted it within around 3 days and yet was still charged £19.99 for the usage of the app that I didn't even have anymore. I would like a full refund

My blackberry plants are misidentified as raspberry. My jalapeno peppers are misidentified as cayenne.

Have been charged £19.99 through Google play...I did not intend to purchase this app and it is not installed??

How do I link my android phone to my pc so I can use your app on my pc? Thankyou folks

Please Refund duplicate payment & do not renew in April 2022. I was charged for Picture Insect and did not enroll. Please issue refunds now .
I changed from gmail to iCloud email address so confirm that only once I was billed 35.00 for Plant App. It is the only fee I should ever have paid .

Morning I signed up to 7 day free trial but after a few days I cancelled subscription as it wasn’t what I expected Today you’ve taken £24 99 for years subscription I can only assume I failed to cancel correctly I have cancelled again today but request a refund please I can’t afford to write off £25 Pay pal are happy to assist me but would rather try & sort it myself directly Thankyou

I need to cancel my subscription. I can't find menu on your site to do it. Could you please help me?

I need to speak with someone to cancel this subscription.

I have the Picture this app and it worked great for a year. Now, for some reason, I am not able to take a photo.

Please cancel my subscription. I was charged during the free trial. Please cancel

Really unhappy I canceled my FREE trial in the timeframe of a week and was charged anyway looked at customer comments looks like a really common problem what a joke The unexpected debit put my account into a negative balance that will cost me 30$ and then when I tried to do a live chat they asked me if my account information was the same and then informed me they were going to charge me a fully refundable $1 to talk to somebody and then when I tried to tell them No the set up went down and right now I am so mad if this free trial ends up costing me 80$ I think I might blow up

Cancel All and Any subscriptions I have with picture this. I don’t want any more money taken from my account for this app. I have deleted it from my phone. Thank you
Lori Kartanowicz

I am already a confirmed subscriber and have just renewed but have never been able to use it’n

I canceled Pic this right after you charged me 39.99 and it says it is still active. I would like a refund please.

Please can I cancel my subscription.

I have a paid subscription so that I would not have ad s for this app & now when I try to open it. It’s telling me that it will now have ads. Why will it now have ads. If this can’t be corrected. I would like a refund.
Thank you.
Arline (Claudette) Carson

I thought I was signing up for free trial but I was charged $29.99. How do I cancel & get refund?

I was pretty sure I cancelled my subscription prior to the time allowed but see that I was charged or another year. I didn’t authorize this and would like to have the $29.99 charge removed.

Please can you cancel and refund my subscription I was signed up to the free trial, and clicked the yearly subscription, i then tried to change it to monthly and then cancel but I was immediately billed for both the £24.99 and the £4.99. Please can you refund and cancel my subscription

Dear Customer service. I have cancelled my trial of the app a few days ago and deleted the app. I have still been charged today for subscription though. Please refund the mkney as it was a mistake

Delete my account to Picture This.I have the right to erasure of my account and any and all information, this in accordance with “GDPR” - General Data Protection law. There’s a $7,500 penalty for non compliance.

Didn’t want to subscribe, don’t like product, won’t use, and would like a refund

I thought my subscription was canceled but I was charged for another year. I have made sure it is canceled but I would like a refund for my last charge. Thank you

I canceled my trial immediately after loading the app well before July 6. Now I am charged as of July 6. Please refund.

I was charged for a year subscription after signing up for a free trial... In absolutely no way did I approve you to charge me for a year long subscription and demand a refund.

I purchased your premium membership back in March 2021 and have not been able to use the app at all. Suggestions