Published by CHUMOB CO., LTD.

Report an issue with Family Photo Frames.
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Why should I report an Issue with Family Photo Frames?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of CHUMOB CO., LTD. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Family Photo Frames Customer Insights

Steps to Troubleshoot & Fix Family Photo Frames Issues

1. Fix Family Photo Frames Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Family Photo Frames: Restarting the app will resolve most errors.
  2. Update the Family Photo Frames App. Here is how:
    1. On Android goto PlayStore » Search for "Family Photo Frames" » Open Family Photo Frames » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Family Photo Frames » click "UPDATE".
  3. Clear Family Photo Frames app cache: Clearing cached data will force your app to retrieve the latest data directly from Family Photo Frames servers.
    1. On Android, goto Settings » Apps » Select "Family Photo Frames" » click Storage » click "Clear Cache".
  4. Check Family Photo Frames app permissions. If any of these permissions required to use your device's features are disenabled, Family Photo Frames might not work.
  5. Uninstall and reinstall Family Photo Frames. If nothing else has worked, completely uninstall Family Photo Frames then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Family Photo Frames not working


2. Fix Family Photo Frames Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Family Photo Frames be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Family Photo Frames not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Family Photo Frames may not be able to connect to the Internet when running in the background.

Reported Issues