Published by Chatbooks on Dec 6, 2024

Report an issue with Chatbooks Family Photo Books.
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Why should I report an Issue with Chatbooks Family Photo Books?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Chatbooks to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Chatbooks Family Photo Books

1. Chatbooks photo books offer softcover or hardcover options, a range of sizes from 6x6” to 10x10”, and several chic spine and cover colors and designs.

2. Cancel anytime and always get free shipping on any Chatbooks photo book subscription.

3. Add photos right from your phone camera roll in the Chatbooks app, edit, and send to print in just a few taps.

4. Add a contributor for a photo book that includes everyone’s photos that your whole family will love.

5. Start a Monthbooks subscription to get a new 30-60 page photo book every month.

6. It has never been easier to get your photos off your phone and into your hands with the Chatbooks app!

7. Photo books make swoon-worthy personalized decor: start a collection today to style the ultimate shelfie.

8. Our bestselling 5x7” Monthbooks are designed to show off the everyday photos you take on your phone.

9. See the magic in your every day by printing your family photos!

10. It’s seriously beyond easy to create Chatbooks.

11. Plus, free shipping options are available on all products in the U. S.!

Chatbooks Family Photo Books Customer Insights

1. I've contacted support because it wouldn't send to print, I've had to create specific albums in my phone in order to upload the images I want because it wouldn't show me all of my photos otherwise.

2. Finished products are pretty great but the app should be way more internally advanced.The lag time and rearranging photos is so frustrating! I will change the rotation or crop for a photo 10 times before it finally saves correctly.

3. It's hard to rearrange your photos and lags so badly that it becomes really frustrating to create a book when it's supposed to be easy and less time-consuming than other platforms.

4. The books are great once you can finally order them.I made a mistake on one of the photos I chose in my first album.

5. Original review 12/22, still having same issues 4/23.New update to 2 stars but still not impressed & I paid full year subscription! Customer service tries to help cuz apparently they can't just give me a refund.

6. The collage & filter features do not work as expected which makes for a very frustrating experience! There is no way to crop or move photos.

7. Google photos integration has rogue clicks which makes photo selection difficult.Ended up having to get a full refund.

8. The idea is great, an easy way to keep up with printing your photos.

9. I love the concept but the only reason I continued to use it was because I wanted to finish my baby's first year with all matching books.

10. Edit: added a star because I figured out the color issue! Yay! Also it sounds like they're adding more options for pages! Woohoo!Amazing idea, sort of terrible interface.

11. It's not easy to find pix on my phone unless I unclick date range, then filter, then choose album, etc.

Steps to Troubleshoot & Fix Chatbooks Family Photo Books Issues

1. Fix Chatbooks Family Photo Books Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Chatbooks Family Photo Books: Restarting the app will resolve most errors.
  2. Update the Chatbooks Family Photo Books App. Here is how:
    1. On Android goto PlayStore » Search for "Chatbooks Family Photo Books" » Open Chatbooks Family Photo Books » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chatbooks Family Photo Books » click "UPDATE".
  3. Clear Chatbooks Family Photo Books app cache: Clearing cached data will force your app to retrieve the latest data directly from Chatbooks Family Photo Books servers.
    1. On Android, goto Settings » Apps » Select "Chatbooks Family Photo Books" » click Storage » click "Clear Cache".
  4. Check Chatbooks Family Photo Books app permissions. If any of these permissions required to use your device's features are disenabled, Chatbooks Family Photo Books might not work.
  5. Uninstall and reinstall Chatbooks Family Photo Books. If nothing else has worked, completely uninstall Chatbooks Family Photo Books then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Chatbooks Family Photo Books not working


2. Fix Chatbooks Family Photo Books Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Chatbooks Family Photo Books be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Chatbooks Family Photo Books not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Chatbooks Family Photo Books may not be able to connect to the Internet when running in the background.

Reported Issues