Contact TiviMate IPTV Player Customer Service

The app is the best there is . I have used it before . En this jear again . There is one problem I can’t see movies en series . Because it isn’t there anymore . Tv is good . Normally I go to the menu and I can click on TV -movie and series . But it’s not there . Could you please help me? Thanks .

Hello, premium says problem on your end,SKU issue. Have tried multiple times to get it. Thanks

I need help to purchase the premium subscription. Thanks

My service hasn’t worked for2days and my on demand movies have no sound

Purchased lifetime subscription and I am not at all happy. The epg never works no matter how many times I update it. It works with no issues on smarters so it's not my iptv provider.
Also, I have to load playlists 2 or 3 times in order for tivimate to load it up to be able to watch programming.
If there is no fixes on your end can you kindly REFUND my payment asap. Feel free to reply asap. Thanks!!

I have registered for tivimate premium and need to get a url server address and my own username and password.

Had annual account, let it expire and signed up for lifetime. Can't log in now?

I am getting "An error occured: ParserException" when playing a recorder program from a recording in an SMMB share on Windows 10, from TiViMate 4.3.0 on GoogleTV can you please help. I have tried uninstalling and reinstalling. The tecording is from a program on TV1 on playlist
http://i.mjh.nz/nz/raw-tv.m3u8
I have tried other programs on other channels, future recording, recording the running program, with and without a 5 minute start recording before program start time.

Every time I try to record, I get a parser exception error. I want to set the default recording to a different folder on a second usb connected to Sony Bravia 2021 TV but Tivimate fails to set the destination folder and comes up with a failure message. Both errors are both frustrating and making the paid for subscription not worth it.

J'ai payé mon abonnement prémium et je n'ai plus accès à rien. Plus d'accèsNau serveur

uméro de facture
381937586119365764
Détails de l'achat
TiviMate Premium subscription (TiviMate IPTV Player)
7,99 EUR

hey i would like to cancel TiviMate and i cant find a cancel link so can u do that for me thanks...

I need to get a url server address and my own username and password

I purchased a Tivimate app subscription for 1 year. and it says I can install it on 3 devices,
except when I want to install it on another device it asks me to subscribe again.
Please explain to me how to install it on 2 other Android boxes without taking out a new subscription
each time. Thanks in advance .

Habe die Premium eben gekauft kann mich nicht mit meinem Akount einloggen bei Tivimaze um freizuschalten
Accountname ist saenger-reichshof@t-online
Was soll ich machen

I'm a tivimate premium subscriber. I use it on an Nvidia Shield. It worked well until recently. In the past 1–2 months it has had a series of problems. This began with no long recording properly (cutting out after a few moments) but then spread to channels freezing after maybe 5 minutes, with tivimate also freezing when this happens. Internet postings suggest this is because of problems with your latest version updates. v4.2 is badly affected and v4.1 fairly badly affected. I've had to start using the tivimate competitor OTT Navigator which is working fine... My tivimate subscription comes up for renewal in a few months and I'll have to cancel unless you fix this and make the app work properly again. Please let me know what you're doing to when I can expect the app to work again. Thanks, Tyrrell

Hello,

I registered with Tivimate around a few years ago and i chose the Lifetime subscription. I have recently received a message saying my subscription has ran out. What is going on? My email is affanzaman@redacted.

Please help.

Kind regards,

Affan

Tivimate subscribe

We have paid for a premium account and cannot activate the account

Something is very wrong with your tivimate app latest version 4.3.0. After 2-3 minutes, it'll freeze the stream. Sometimes it'll freeze for 10-15 seconds as if it's a buffer but after 1-2 seconds, it'll freeze again and it will completely crash my Nvidia Shield TV Pro. The shield won't be responsive during this. You can't hit home to send to main system menu, you can't double tap home to pop up the running apps to close it. You have to basically wait for TiviMate to fully crash and then the Shield becomes un-frozen. Yet when I use the external player feature, there are zero issues.

I am having freezing issues watching TV programs running nvidia shield pro. Tried using a couple of other players with no problems but would much rather use TiviMate. Any help to rectify this issue would be greatly appreciated.

J'ai dû réinitialiser ma boîte et après avoir installé tivimate, je ne peux pas débloquer la prime, même si j'ai effectué le paiement unique en 2022. Pouvez-vous m'aider s'il vous plaît ? Merci d'avance

hello I narrive not to pay following a price change
I valid may the payment does not pass

I purchased the lifetime service but it's not letting me sign into my account to unlock premium. Need help

I need to pay you for TiVi mate expired hassle to pay you and I need more than 5 devices

Hej har betalat 285kr 5 gånger stod 5 gånger att betalningen ej var genomförd,såg på mitt konto att det ändå dragits 5x295kr betalning var 2 från paypal och 3 från Google play vill ha tillbaka 4x285kr= 1140kr ordnar ni det vänligen Anders😀

Vill betala med Pay PAL hur gör jag 😀

How do I renew my subscription? my provider ID 455. my acct # VJ-551-167

All the information was input correctly and the app still did not function. Please refund my money!

Can't watch my iptv service that a pay for. I but the premium agreement. It says httpdatasourceexception. Can you please solve the problem?

Programming channels are listed, but show "no information ". We also see an occasional message: "An error occurred: HttpDataSourceException"

What is the fix?

I have pay for lifetime account but cant log in

Dear sir or madam, I have installed the IPTV player on a amazon firestick which is working well. I have purchased the premium subscription this morning via ‘Tivimate companion’ on the Google store and have confirmation of my order. When I try to unlock in the player it say ‘no valid order’ can you help please?

Hallo, habe vor kurzen ein Tivimate Abo auf Lebenszeit gekauft.
Da meine Mailadresse edittmer1988@redacted nicht mehr geht, wollte ich wissen wie ich auf Tivimate wieder zugreifen kann.

After clearing the cache on several apps, tivimate is missing several episodes of tv series I watch. Also when I go to watch any episodes that are there, I get constant buffering and a message saying HttpDataSourceException. My fire stick is saying my network signal is very good. Thank you

I have the app on 5 devices and every time I walk away or turn off for a while the app does not work , telling me there is an error even after reinstalling the app it does not work l wanted the yearly subscription. I did not expect to be constantly uninstalling reinstalling etc.

Hi I have two issues.
First is with movie when I want watch is ParserException and is no subtitles in polish language.
Second when I want on Tv rewind is Error404. What can I do? Before was working and now stop

Two issues. First issue is that I cannot set up recording to a USB drive. Your system will not allow me to point the recording storage location to a separate USB drive which is not a fire TV stick. The top most menu is only within the fire stick, it will not let me select another drive which is plugged in right next to it on the Roku TCL TV. The second issue is that a large portion of my channels playing on my second device ( Android TV box ) are muted. I can directly hear them inside of the TV smarter's app that the m3u list was imported from, but when opening your app and player, about 1/3 of all channels are muted. This is very frustrating and not what I paid for. Please help.

Cant sign into Tivimate on the TV

Can you please cancel the subscription it shows I have when I open the iptvmate companion app.

I had to reset my box and after installing tivimate I can't unlock premium, even though I did the one time payment back in 2020. Can you please help? Thanks in advanced for your prompt reply.

Hello tivimzte is gréât but sincèrement 3 dans no image..
I have another app working fine but no tivimzte the epg is correct no movies
My user name is 086997090141097
Thx

Hello,

I use your app on my smart box for my TV. I bought the premium version last April but I had to uninstall the app yesterday. I can't seem to be able to log back in my premium account now that I have reinstalled the app. I bought the version of the app that is supposed to be 'forever'. I tried the 'I forgot my password' button but I haven't received an email to change my password to be able to log back in. Can you advise me please? Thank you!

I payed $ 27.09 for the one time payment and it didn't come on

My account ludo.dc@gmail@com is an error, my real premium account is ludo.dc@redacted, can you fix this problem, because i cant use my account with my fire tv. Thank you

I get the Media Codec Video Decoder Exception ONLY on VOD content

J'ai payé ce soir 26,99 € pour activer le mode premium. Mais lorsque je veux faire une quelconque opération de lecture de film ou de créer un groupe, on me demande de me connecter à mon compte google. Depuis 2 heures de temps je n'y arrive pas.

I am cannot get any channels. It says data source exception. Can you help me fix this problem please.

I just installed Tivimate 3.4.0 in my Windows 11 PC through Nox Emulator. I was able to boot the app and put in one playlist. I could not activate Premium - error message says cannot sign in. I have 3 other devices installed with no problem - Apple TV, Fire TV, and Android TV. Somehow, the PC app will not let me activate Premium. Another question - Can I increase the number of devices to 10 if I pay extra?

I have TiviMate on Firestick, and my subscription ends April 6. I cannot log in and my email is not recognized. How do I renew?

I am receiving the following error message...an error occurred httpdatasourceexception

EPG displaying no information since Mar 4th. Tried several devices, tried reducing channel list, no luck.

I am unable to get any channels. Is my subscription payment up-to-date?

My TiviMate is not working on any of my sticks. Black screen

How do I change my subscription to lifetime?

Watched a program on catchup and now my epg guide goes backward. Pls help me cause I don't wanna clear data and start over. Thank u

Premium service and all I get is buffering, freezing and pixelated pictures. Other apps work fine but don’t give me the recording options I took out a Premium sub for. Need this fixed ASAP

Good day!
So i just updated payment option for my subscription, and it already appeared on my credit card. I'm wondering why my annual subscription is still not updated. Will appreciate any help you can give. Thanks!

This is not a complaint. I simply need to know how to unlock Tivimate premium. I have a Pendoo T95 box and I have downloaded the Tivimate IPTV app. Do I need to download the Tivimate companion app and pay for it through there and will that unlock it on the IPTV app ?

CANCEL MY ACCOUNT ADDMITTEDLY You stolen my money
and I Will report it to my bank IF NECESSARY

I purchased tivimate premium subscription awhile ago and when I login the account it shows that I’ve paid for the premium service. However, I’ve never received a welcome email nor have I gotten the m3u to setup the playlist. So if there is anyway possible could it please be sent to me so that I am able to use the services that I paid for?

I thought this was an IPTV service I would like to be refunded

Tvmate is down. Have no playback. Error 404

hi, i often had error code 401, how to fix it
thanks, Regards

I can Iget a server address

I have extended my recording space of my android tv with an hard disk but the hard disks didn’t become the standard disk. The recording of tv programs is stil happens via the internal space of the android tv. How can if fix it that the recording is going via the external disk.

My subscription expired and i do not know why?

When I try to change the folder for recording, the message I get is it failed. I can only get the original folder, not the change needed to use an external USB drive. Please can you address this, thanks

Something wrong with the app because it comes in and goes out it worked doing super bowl and went out again.

For days now I have been trying to download and pay for your premium service.
Nothing works when I follow your instructions to the letter time and time again. It must be costing you guys because I see online that many others have the same problem.
Pleas tell me how to get and pay for your premium version. I beg you not to refer me to your online instructions on the Companion version they just send me into annoying repetitive loop. Thanks Brian.

My tiviMate stop working.how do I fix the problem

Is something wrong with tivimate app it's not working channels work sometimes and now they not working

tivimate has not worked for several days. whatis the problem?

I keep getting oarserException error when trying to watch a iptv service. It worked fine but upgrade tivimate and now no good

How do I set the premium subscription up i my fire cube

APP SHOWS TIVIMATE HAS HAD A PROPLEM, AND IT HAS TO CLOSE, WAIT, OR SEND FEEDBACK RE: ISSUE. IT IS ALSO DOING THIS REPEATEDLY FOR AN UNKOWN REASON. PLEASE HELP ME THRU THIS PROBLEM. I’M AT MY WITS END !! VER IS 4.2 BETA.
I HAVE DELETED AND REINSTALLED THE APP. WITH NO POSITIVE RESULTS.

I have tried everything posted on the web to try and get the EPG back but nothing works, I even reloaded my info from scratch. I stream from Lisa Hubtv. I will probably cancel if I can't get the guide to appear since I want to use your app to record. Please respond.

My tivimate has a 401 error and no tv information. I paid for a 1 year subscription. Help

DOES ANYONE GET THIS MESSAGE AND CAN TELL ME HOW TO STOP GETTING IT

20220113_093910

Hi I just got your free version today.
I tried to upgrade it to premium.
When I complete the online application it says User Name already taken. Please use another.Problem is the application only has 3 spaces on it..Email . Password. Confirm Password.
I didnt even enter User name and there is no space for it that I am aware of. Please tell me how to upgrade to premium and pay you guys :)

When I play a. Movie on my fire tv stick I'm getting all kinds of error, 1 time it's decoderinitializationexception and the other time it's a parser exception. Bottom line can't play films

J'ai fait un abonnement et se fonctionne pas

I have 5 tv's on my account that's registered. I have another 5 in my house (including) 2 outside. i wanted to pay for another account to get premium on the other 5. i registered my wife's name and purchased another 5 but it won't take. My question is, is this possible to have more than 5 tv's if you purchase a second account?

my premium is not working
why
it is paid

My tivimate expired. How can i unlock it?

Hi I was trying to get a subscription and it took on my android box but the payment will not go through my PayPal account and it will not let me pay another way I would like to see how tivimate work can you help me out thanks

Why does it say I have 5 TV’s connected when I do not. I have 3 only. Can this be corrected. My email is correct above but I think you have …@hmail.com please check your records. Thanks

I have a subscription to the tivimate app but the email that i used for it I no longer have is there anyway i can change the email for it the email that i had for it was troydupuis5267@redacted

I can't get to the screen to purchase a subscription. I accidentally clicked login instead of signing up. No the system want let me do anything to fix it. I have been trying trying for days to get signed up. It's telling me that I already have a account and a subscription. I never got to the places to enter the payment. The system want let me. Please help.

I have everything done I IPVanishVPN everything still don’t have any channels

I was suppose to receive passwords from you guys I never received

I used this app quite successfully for over a year and I was really impressed with it. Now I am having issues using the app. It crashes regularly and often the controls do not work as normal.

i get parserexception and cod 502

I just recorded my first show off HBO and there was no audio on the playback. Is there a setting I"m missing?

I didn't receive my m3u link

tivimate updated and now serious buffering issues, cmon now its really frustrating, fix this isssue asap

How to install tvmate

I had paid Tivimate premium subscription for 1 year on Jan262022. Order no GPA-3398-7410-1424-84324. My account is dianakora@redacted. But I have not received any login details or M3U link from the IPTV provider. Can I get a refund for the amount if I cannot login. Thank you.

I want Go change my emailadress

All my TiviMate apps do not work!! All 3 TVs I’ve uninstalled and reinstalled them and now I can’t even sign in?? Internet is great (very good strength)

Bonjour, je me suis inscris sur votre site avec ma box android le dimanche 23/01, le montant de la transaction était de 7,99 payer via PayPal et le montant retirer est de 79.99, montant pas du tous pareil que c'étais afficher je souhaite un remboursement je donne ci dessous les infos.

Google Payment Ireland Ltd.
-négatif 79,9924 janvier 2022
Paiement automatique
Payé avec
BRED Visa Premier Debit
Carte VISA x-2584
Vous verrez "PAYPAL *GOOGLE NORDVPN" sur votre relevé de carte.
79,99 EUR
Gérer les paiements de Google Payment Ireland Ltd.
Numéro de transaction
0DW1625020153905N
Informations du vendeur
Google Payment Ireland Ltd.
https://support.google.com/
noreply+support@redacted
Numéro de facture
044962874813449666
Détails de l'achat
NordVPN 1 Year Subscription (NordVPN: Best VPN Fast, Secure & Unlimited)
79,99 EUR
Total
79,99me
merci de faire le nécessaire.