Published by AR Mobile Dev on Mar 2, 2023

Report an issue with TiviMate IPTV Player.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Why should I report an Issue with TiviMate IPTV Player?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AR Mobile Dev to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact TiviMate IPTV Player image 1 contact TiviMate IPTV Player image 2

TiviMate IPTV Player Customer Insights

1. So far this IPTV app is amazing! I have been trying to purchase the premium version for 24 hours but keep receiving an error and the only support received addresses payment errors.

2. During my research I found out about the TiviMate Companion app so I gave that a try and HOLY SMOKE.....IT WORKS!!! Upgrading review to 4 stars only because the purchase function doesn't work inside the app as intended.This app has been amazing.

3. This app deserves 5 stars even AS IT IS, and I am excited for the future updates.Worked great for a long time but for about a month now it’s been terrible on both my firestick and nvidia.

4. They should have an alternate method of on a website where you can log into your account!!!! Please fix (Error retrieving information from server DJ-DFERH-01) UPDATE: So apparently if you own an Nvidia Shield this is a common problem.

5. I'd love to see a DVR feature added in the future (with the ability to save shows across the network to a NAS or PC etc), and it would also be nice to be able to scroll horizontally to see shows coming up further down the timeline (especially if a DVR gets added).

6. After having tried most of the popular IPTV players out there, I have to say that this is by far the most elegant looking, feature rich and stable IPTV player I've come across (v2.1.5 on Nvidia Shield).

7. Also if you record a show and go to watch it, the picture would frezze up and the sound would continue.Absolutely the best IPTV playlist management app out there.

8. The record function only records for 4 mins OR if it records an entire show, the playback will skip, loop, or freeze.

9. It works flawlessly on my Nvidia Shield, but for some reason it's not working for my Firestick.

10. It is definitely tivimate.Update 6 June 2021: While watching TV, all of a sudden I lost ALL groups, favorites and everything!!! What is going on? I've never had a problem with this app until tonight...very disappointing.

11. Now that it's added the ability to edit channel names, that means many more hours of intense tweaking.

Steps to Troubleshoot & Fix TiviMate IPTV Player Issues

1. Fix TiviMate IPTV Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart TiviMate IPTV Player: Restarting the app will resolve most errors.
  2. Update the TiviMate IPTV Player App. Here is how:
    1. On Android goto PlayStore » Search for "TiviMate IPTV Player" » Open TiviMate IPTV Player » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TiviMate IPTV Player » click "UPDATE".
  3. Clear TiviMate IPTV Player app cache: Clearing cached data will force your app to retrieve the latest data directly from TiviMate IPTV Player servers.
    1. On Android, goto Settings » Apps » Select "TiviMate IPTV Player" » click Storage » click "Clear Cache".
  4. Check TiviMate IPTV Player app permissions. If any of these permissions required to use your device's features are disenabled, TiviMate IPTV Player might not work.
  5. Uninstall and reinstall TiviMate IPTV Player. If nothing else has worked, completely uninstall TiviMate IPTV Player then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TiviMate IPTV Player not working

2. Fix TiviMate IPTV Player Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make TiviMate IPTV Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TiviMate IPTV Player not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TiviMate IPTV Player may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please help cancel elbasalon@gmail.

    — by Elba silva 1 week ago

  • I have set up an account but I think I need to cancel it. I have tried to get premium but it doesnt seem to work.
    The account I set up with TIVI was an outlook address and think I needed to set it up with my gmail address . Can you please delete my outlook address so I can start the process again?

    — by Adam Smith 2 weeks ago

  • Can i have my password reset please?

    — by Neil Dundon 1 month ago

  • Hi, I want to cancel my subscription. I logged in with email Bhavna6789@redacted. Please help

    — by Bhavna 1 month ago

  • هلوووو

    — by Ammar 1 month ago

  • I cannot access my registered account. I paid the annual amount, but I cannot access my account

    — by Ammar 1 month ago

  • I cannot access my registered account. I paid the annual amount, but I cannot access my account

    — by Ammar 1 month ago

  • I cannot access my account, what should I do, because they are asking me to pay again

    — by Ammar 1 month ago

  • please can i cancel my iptv player

    — by kevin wakeley 1 month ago

  • Please cancel any subscription that I have

    — by Rudy Ramos 1 month ago

  • Hi - Can you cancel the subscription for the following user;
    I’m his brother and he’s not sure how to do it!

    — by Mark Jordan 2 months ago

  • I purchased one year on Dec. 8 and do not wish to renew it. I don't see where I can turn off the autorenew function. I wish to keep the 1 year subscription but that will be all i will be needing please do not charge me for anymore after my current subscription ends.

    — by nancy vandeusen 2 months ago

  • There's nothing wrong with tivimate just my provider so I just have to cancel for now please

    — by Donald Varcoe 2 months ago

  • Yes the provider I had is not working out so I just for now I need to cancel my TV mate subscription. It hasn't even went in yet. If someone could please get back to me

    — by Donald Varcoe 2 months ago

  • Hello I am changing broadband provider so I want to change my premium account email from grahamwilkins@redacted to my new email grandagraham60@redacted can you help?

    — by Graham Wilkins 2 months ago

  • Getting error code 511 on all the live tv channels

    — by Uche 3 months ago

  • The epg doesn't work for my extreme link on tivimate for other iptv app like ibo player the epg works for

    — by Lahmaidi ali 3 months ago

  • When can I expect my credit for my cancellation of mytivimate sybscription

    — by Earl Charlton 3 months ago

  • How do I cancel my subscription and buy the lifetime?

    — by Michael Tran 3 months ago

  • Dear Sir/Madam,
    For a long time, I have been trying in every way to buy an annual subscription for tivimate IPTV premium player, but I always encounter a problem when buying through tivimate companion. I get a message with the following content: billing unavailable. Please allow me another payment method. You can inform me about everything at my email address gluscevicbozo@redacted

    Thank you very much.

    — by Bozidar 3 months ago

  • I want to cancel my subscription. Can you help?

    — by Jabet 3 months ago

  • I want to cancel my subscription

    — by Jabet 3 months ago

  • My service was turned off last night due to your company charging me twice the last two months. My account is paid until the next payment is due November 15 2023. I need my service back on since I paid for it.

    — by Demetrice Holcombe 3 months ago

  • I wish to cancel my subscription as I have decided to not to continue to use fire cube.

    — by Earl Charlton 3 months ago

  • Lost all my channels. Reloaded tivimate and installed best USA IPTV which said processed and still no channels, tried several times. Everything worked fine for about a week then died. Please help, Thank you.

    — by James Johnson 4 months ago

  • How do I cancel? This won’t work. It won’t let me log in. Please cancel.

    — by Joe Pemberton 4 months ago

  • Someone I don't know was instructing me on installing Tivimate and left me before it was completed. I didn't know what this app was. I finally looked it up and it is not something I want installed on my TV. If an account was created I wish to delete it. I have removed the app from my Fire Stick but want to make sure it has all been removed. Thank you for your attention to this matter.

    — by Deborah Lynn Foster 4 months ago

  • Dear Sirs;
    I made a big mistake in subscribing to TiviMate. I really don’t understand how to use it and I am not going to even try.
    Please cancel my subscription immediately. I’m requesting a refund since I have not nor will be using.
    My name is:
    Deanna Fradley
    Invoice #73B1225D0001
    Address: 23472 Charleston Cir
    Unit 316
    Port Charlotte, Fl
    Phone number: 941-380-1615

    I look forward to hearing from you soon.

    — by Deanna Fradley 5 months ago

  • Hello,

    My name is Heath Wynn. I need to cancel my Tivimate account subscription. I have not used this service at all, and you billed me again today, for something I am not using. I could never get Tivimate to work. Blank screens the entire time.

    I want to cancel this subscription.

    Thank You,
    Heath Wynn

    — by Heath Wynn 5 months ago

  • Please delete my account. I purchased the full subscription and don't want it anymore

    — by Vincent Zaia 6 months ago

  • Hallo,
    I have had great technichal installation problems with TiVimate and now I would like to cancel my subscriptipn. Please confirm when done.
    Kind regards,

    — by Olof Stigmar 8 months ago

  • Hi guys..I bought a subscription with yous yesterday and iv made a mistake..I can't get it to work..

    — by Martin mulhear 10 months ago

  • please cancel as my daughter did it by mistake thank you
    Esther Smith

    — by Esther Smith 11 months ago

  • Please cancel and send my money back
    I made an error
    I just got it 2 hours ago

    — by Tom keeley 11 months ago

  • The quality of the service leaves a lot to be desired. It freeze, locks up and loses our favorites on a weekly basis. I am so tired of this i am ready to cancel our subscription unless a resolution is found.

    — by Michael D Frankovich 11 months ago

  • Cencel Subscription

    — by Zlatko Senta 11 months ago

  • Purchased Tivimate forgot password and cannot unlock premium features

    — by Dave Ecke 1 year ago

  • I want to cancel my subscription to Tivimate. Somehow im not able to do it via my Google account. Email: fellesmurberg@redacted. renewal is set to 29. Januar, 2024

    — by Ray Murberg 1 year ago

  • Cancel my service please

    — by Ricci 1 year ago

  • When I subscribed to the TiviMate Companion app an error was made when entering the email address. I would like to correct the address so the product will work. Thank you

    — by Shawn K 1 year ago

  • I am getting an error message for all my TV stations. Error 401. Can get Netflix and prime etc but not TV

    — by Susan Horne 1 year ago

  • I want to change my subscription from yearly to a 1 off payment how do I do it

    — by Stephen peacock 1 year ago

  • minhtan.tvmate@redacted

    — by minh tan 1 year ago

  • Hi, I purchased a premium and paid. But when I log in it says no valid order and I can’t do anything. Help please

    — by John 1 year ago

  • Tivimate is not starting earlier showed error 4 and now it is requiring register information

    — by Shachi Desai 1 year ago

  • Hi I paid a transaction on PayPal to you just know of my wrong bank acc and need to cancel all payments .it's PayPal transaction 9B5391097B3790503

    — by J Barkley 1 year ago

  • subscription

    — by ROLAND ERVIN OMARA SR 1 year ago

  • Error code 404 across everything

    — by Rhowheln Rhoode 1 year ago

  • How do I prevent scheduled recordings from terminating before the end of the scheduled time?

    — by Gavin Bicknell 1 year ago

  • Hi, I have just paid for premium and I don’t have any sound when trying to watch any tv show. It is like it is on mute but everything is set fine. Please help

    — by Paul 1 year ago

  • I have 3 Amazon firestick. All was working fine. But one stop to work. I can put the link I still have there. The one I have to the other 2 that working. I’m trying to put on my smart tv too(Hisense) but it’s no work too.

    — by Euler Botelho 1 year ago

  • I have 3 Amazon firestick. All was working fine. But one stop to

    — by Euler Botelho 1 year ago

  • I try to connect but it requires the serveur address : what shall I put pleases ? Thank you

    — by Gadroy 1 year ago

  • cannot activated my devices

    — by Daniel de los Rios 1 year ago

  • The adult channels are not working. It keeps saying code 404 can u please assist me

    — by Kenneth Thornton 1 year ago

  • How do i get support if I'm having a recording issue with tivimate?is there a phone number i can call?
    I use NVidia shield devices and have a pro and standard version.
    On the pro, any recordings to my external drive playback briefly just fine, then the video pauses and audio continues.  The video then catches up and replays a large section of what has already played.  This cycle keeps repeating making any recording nearly impossible to watch.If i record using the option build into the shield pro to the same external, there are no issues during playback.
    On the shield standard, I can record to a micro SD card, but playback of something 60min long only shows a timeline of about 7min.  This does not allow me to skip ahead in the recording or skip commercials.
    please advise

    — by Jeff K 1 year ago

  • I have Tivimate premium and need to add my IPTV service to it - how do I do this

    — by John Johnson 1 year ago

  • Before the last update, I was able to open recorded videos using external app. However, now that option isn't available. I have my own server where my recordings are stored. But if I click on the recording it will play using the "stock" player included in your app. I preferred the MXPlayer app that I was using when viewing my recordings and had the option until this last update. Please let me know if there's a fix or work around for this. Thanks


    — by Jay 1 year ago

  • Error code 511

    — by Ove Nilsson 1 year ago

  • Hello
    I got à Tcl TV with googletv installed and I have an issue with my usb hard drive
    I can t use my usb drive for back up and for recording
    What should I do to make it possible because thé storage capacité of the TV is only 12 g

    — by Samir Sahnoun 1 year ago

  • I’m setting up and would like a working url, and epg please. I’ve tried to research, but I think I should have gotten a url/epg? Thank you

    — by Michele seip 1 year ago

  • Hello I would like to know how many devices we have if we pay the premium version ?

    — by Sirano 1 year ago

  • I bought TiviMate Premium and am enjoying using it very much! I mainly watch VOD and currently have 3 playlists. The biggest usage problem I have is trying to identify the playlist when looking at shows and movies that I saved to My List. An option to add the playlist name in the description or on the thumbnail would be extremely helpful!
    Thanks for your consideration!

    — by Gary Via 1 year ago

  • Hello,

    My guide is constantly saying no information. Why is this happening and how do you fix it. Doesn't make me happy since this is a paid subscription.

    — by Teresa Taylor 1 year ago

  • For a few days now there is "no information" on the guide? I am logged In and have unlocked premium! Can't seem to get it to display what's on TV for any of the channels?
    I added a playlist, updated the epg and playlist still no information

    — by Mark 1 year ago

  • Something went wrong on our end. Please try again.
    I can't upgrade

    — by Rodney Pearson 1 year ago

  • I want to have one tv mate account. I need some information

    — by Syed Mahabub Morshed 1 year ago

  • Hello, I have a website and I use an application application that is an alternative to the last part of the program, and the received ones are maintained and selected by the website because it always worked without your website.

    — by Leszek 1 year ago

  • I have paid lifetime subscription. But the app says subscription expired. Please help

    — by Thorsten Dietz 1 year ago

  • Hi I just recently purchased premium and for some reason the app seems slow and times and even crashes could u help?

    — by Chris Grahame 1 year ago

  • bonjour
    j ai pris un abonnement sur 12mois il y a moin d un mois et suite a un probleme internet qui est resolu je n arrive plus a me connecter avec l url pouvez vous me donner la solution

    — by roger grosso 1 year ago

  • Hi I am using Tivimate 4.6 premium and the images for a lot if the movies are not loading I am using Amazon Firestick - I would appreciate help.

    — by John Moran 1 year ago

  • Getting rerror code 404

    — by Darrell Tibbs 1 year ago

  • the tivimate on my firestick some of the channels aren't playing what it's showing on the screen. tried to update it and that isn't working

    — by Brian Hamilton 1 year ago

  • I am trying to get my url to make a new Playlist and I never received one I'm my email. May I please get assistance on getting a url.

    — by Alli Roy 1 year ago

  • I can never get the live NFL games to be in the right spot. My tv guide says the team names and most of the time it is the wrong games. I wanted to watch the buffalo bills game but the jets game was on it instead.

    — by Gavyn 1 year ago

  • i would like to cancel my subscription because i don't us it anymore

    — by Heike G 1 year ago

  • Is there a setting on Tivimate that can me it open to a specific group. For example, I would like Tivimate to always open and start on the group: USA Entertainment

    — by Bobby 1 year ago

  • I can’t access my account when I try to log in. I forgot my password and asked for an email. Haven’t received one.

    — by John Garcia 1 year ago


    — by Everton delon 1 year ago

  • For a few days now there is "no information" on the guide? I am logged In and have unlocked premium! Can't seem to get it to display what's on TV for any of the channels?

    — by Kevin Zurbrugg 1 year ago

  • bonjour
    j'ai l'application tivimate sur IPTV depuis 1 an et depuis 3 mois je ne reçois plus les nouveaux films
    que dois-je faire?

    — by maysseng 1 year ago

  • I have type a new conectet over xtrem codes. i write my Name and my passwort and serer adress but the further is not active. Pleas help me.

    — by Kurt Bachmann 1 year ago

  • the EPG works perfectly, but the channels will not connect....buffers then "error 403"....was previously working fine with the m3u and epg....i have a drogontv subscription. thank you

    — by bob sanders 1 year ago

  • Bonjour.. Je voulez activée un compte premium sur ma télé Android mais à chaque fois un message me dit veuillez choisir un autre compte

    — by Nourayn 1 year ago

  • I can’t watch any channel. The iptv service tell me is due tivimate

    — by Ines garcia 1 year ago

  • I have down loaded the Tivimate app this morning and paid for 6months plus the once off fee for premium but I can't watch movies or series only the TV channels work. Can you please help me

    — by Petrus 1 year ago

  • I’ve tried to pay for a year of service but for some reason it won’t take the payment. I made an account with the above email address already if you see it will you please tell me I need to do to get it working. Thanks

    — by Bettie Shannon Baker 1 year ago

  • Bonjour,
    Je viens de terminer la période d'essai de TIVIMATE qui fonctionnait très bien et maintenant que j'ai payé PREMIUM IPTV je ne reçois plus aucunes chaines et j'ai un code erreur 511. J'utilise IPTV via la clé Amazon 4K et je le répète que cela marchait très bien pendant la période d'essai ! Pouvez-vous m'aider svp ?
    Bien à vous,
    Joël Fant

    I have just finished the trial period of TIVIMATE which worked very well and now that I have paid PREMIUM IPTV I no longer receive any channels and I have an error code 511. I am using IPTV via the Amazon 4K key and I repeat that it worked very well during the trial period! Can you help me please ?
    Good for you,
    Joel Fant

    — by Joël FANT 1 year ago

  • Unsubscribe

    — by Ibrahim Sa 1 year ago

  • I can't log in to activate 2nd device on premium, cannot log in please try again later is the message I get

    — by Alan Speirs 1 year ago

  • Why isn't the guide correct or even up to date? I am getting the guide from March 11th. Is there a way I can update the guide myself or does it have to be done on your end? I've already updated the EPG and that didn't do anything. Please advise. Thank you.

    — by Daryl Lloyd 1 year ago

  • I have a trail with Appollo IpTV being used on the firestick, I cannot download the information on the EPG, I have tried multiple fixes as shown online. If this is not possible to use on TIVIMate please arrange a refund. Thank you

    — by Dean Turner 1 year ago

  • Hey I have the tivimate premium version installed on my android tv box and when i go to select witch folder to save my recordings i don't see the option for the system picker witch i really like to use

    — by Dominic 1 year ago

  • I have a Xiaomi poco X3 NFC, I have just updated my phone to miui 13.0.2 and after this update I can't open the tivimate application where I was watching TV. I currently have version 3.9.0. After entering the application in the Google store it says that this application is no longer compatible with your device, please contact the developer. I have a subscription and everything has worked fine so far. Do you have any idea.

    — by Kinley85 1 year ago

  • Tivimate app don't want open on my phone
    I have a Xiaomi poco X3 NFC, I have just updated my phone to miui 13.0.2 and after this update I cannot open the tivimate application where I was watching TV and before that everything was fine, unfortunately I did not make a backup before that. I currently have version 3.9.0. After entering the application in the Google store it says that this application is no longer compatible with your device, please contact the developer. I have a subscription and everything has worked fine so far. Do you have any idea. Maybe there is a newer application that will be compatible with my phone? Or something else?

    — by Kinley85 1 year ago

  • I am not able to record more than 4 minutes using the record option in TiviMate

    — by Eddie Henderson 1 year ago

  • Hi, I'm trying to pay a subscription for Tivimate premium account vut it's not possible to do that on Tivimate Companion application. There is an error: "Invalid SKU details. Google Play error" Try again later.

    — by Bartosz Krukiel 1 year ago

  • Bought premium but can't use

    — by eric d jefferson 1 year ago

  • How do I add another iptv service url on existing

    — by Sanjiv Sood 1 year ago

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