Published by AR Mobile Dev on Aug 30, 2024

contact TiviMate IPTV Player Chat with our AI-based TiviMate IPTV Player Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with TiviMate IPTV Player?



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Why chat with our AI TiviMate IPTV Player Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of TiviMate IPTV Player.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. So far this IPTV app is amazing! I have been trying to purchase the premium version for 24 hours but keep receiving an error and the only support received addresses payment errors.

2. During my research I found out about the TiviMate Companion app so I gave that a try and HOLY SMOKE.....IT WORKS!!! Upgrading review to 4 stars only because the purchase function doesn't work inside the app as intended.This app has been amazing.

3. This app deserves 5 stars even AS IT IS, and I am excited for the future updates.Worked great for a long time but for about a month now it’s been terrible on both my firestick and nvidia.

4. They should have an alternate method of purchase....like on a website where you can log into your account!!!! Please fix (Error retrieving information from server DJ-DFERH-01) UPDATE: So apparently if you own an Nvidia Shield this is a common problem.

5. I'd love to see a DVR feature added in the future (with the ability to save shows across the network to a NAS or PC etc), and it would also be nice to be able to scroll horizontally to see shows coming up further down the timeline (especially if a DVR gets added).

6. After having tried most of the popular IPTV players out there, I have to say that this is by far the most elegant looking, feature rich and stable IPTV player I've come across (v2.1.5 on Nvidia Shield).

7. Also if you record a show and go to watch it, the picture would frezze up and the sound would continue.Absolutely the best IPTV playlist management app out there.

8. The record function only records for 4 mins OR if it records an entire show, the playback will skip, loop, or freeze.

9. It works flawlessly on my Nvidia Shield, but for some reason it's not working for my Firestick.

10. It is definitely tivimate.Update 6 June 2021: While watching TV, all of a sudden I lost ALL groups, favorites and everything!!! What is going on? I've never had a problem with this app until tonight...very disappointing.

11. Now that it's added the ability to edit channel names, that means many more hours of intense tweaking.

Steps to Troubleshoot & Fix TiviMate IPTV Player Issues

1. Fix TiviMate IPTV Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TiviMate IPTV Player: Restarting the app will resolve most errors.
  2. Update the TiviMate IPTV Player App. Here is how:
    1. On Android goto PlayStore » Search for "TiviMate IPTV Player" » Open TiviMate IPTV Player » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TiviMate IPTV Player » click "UPDATE".
  3. Clear TiviMate IPTV Player app cache: Clearing cached data will force your app to retrieve the latest data directly from TiviMate IPTV Player servers.
    1. On Android, goto Settings » Apps » Select "TiviMate IPTV Player" » click Storage » click "Clear Cache".
  4. Check TiviMate IPTV Player app permissions. If any of these permissions required to use your device's features are disenabled, TiviMate IPTV Player might not work.
  5. Uninstall and reinstall TiviMate IPTV Player. If nothing else has worked, completely uninstall TiviMate IPTV Player then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TiviMate IPTV Player not working


2. Fix TiviMate IPTV Player Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TiviMate IPTV Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TiviMate IPTV Player not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TiviMate IPTV Player may not be able to connect to the Internet when running in the background.

Reported Issues

— 6 months ago by George Kent

TiviMate not working on firestick. Getting ParserException on all channels. Updated TiviMate and Firestick, Reloaded app, checked all setting

— 10 months ago by Artsiom

I want to cancel my subscription. I don't use it at all

— 10 months ago by Jessica profita

I paid for subscription, how do I log in on tv?

— 11 months ago by edelmiro hernandez

I just took a trial subscription and want just the trial. I don't want to continue the monthly subscription. Please ensure this doesn't happen. Thanks...

— 11 months ago by Elba silva

Please help cancel elbasalon@gmail. Com

— 11 months ago by Adam Smith

I have set up an account but I think I need to cancel it. I have tried to get premium but it doesnt seem to work. The account I set up with TIVI was an outlook address and think I needed to set it up with my gmail address . Can you please delete my outlook address so I can start the process again?

— 1 year ago by Neil Dundon

Can i have my password reset please?

— 1 year ago by Bhavna

Hi, I want to cancel my subscription. I logged in with email Bhavna6789@redacted. Please help

— 1 year ago by Ammar

هلوووو

— 1 year ago by Ammar

I cannot access my registered account. I paid the annual amount, but I cannot access my account

— 1 year ago by Ammar

I cannot access my registered account. I paid the annual amount, but I cannot access my account

— 1 year ago by Ammar

I cannot access my account, what should I do, because they are asking me to pay again

— 1 year ago by kevin wakeley

please can i cancel my iptv player

— 1 year ago by Rudy Ramos

Please cancel any subscription that I have

— 1 year ago by Mark Jordan

Hi - Can you cancel the subscription for the following user; Pauljordan55@redacted I’m his brother and he’s not sure how to do it!

— 1 year ago by nancy vandeusen

I purchased one year on Dec. 8 and do not wish to renew it. I don't see where I can turn off the autorenew function. I wish to keep the 1 year subscription but that will be all i will be needing please do not charge me for anymore after my current subscription ends.

— 1 year ago by Donald Varcoe

There's nothing wrong with tivimate just my provider so I just have to cancel for now please

— 1 year ago by Donald Varcoe

Yes the provider I had is not working out so I just for now I need to cancel my TV mate subscription. It hasn't even went in yet. If someone could please get back to me

— 1 year ago by Graham Wilkins

Hello I am changing broadband provider so I want to change my premium account email from grahamwilkins@redacted to my new email grandagraham60@redacted can you help?

— 1 year ago by Uche

Getting error code 511 on all the live tv channels

— 1 year ago by Lahmaidi ali

The epg doesn't work for my extreme link on tivimate for other iptv app like ibo player the epg works for

— 1 year ago by Earl Charlton

When can I expect my credit for my cancellation of mytivimate sybscription

— 1 year ago by Michael Tran

How do I cancel my subscription and buy the lifetime?

— 1 year ago by Bozidar

Dear Sir/Madam, For a long time, I have been trying in every way to buy an annual subscription for tivimate IPTV premium player, but I always encounter a problem when buying through tivimate companion. I get a message with the following content: billing unavailable. Please allow me another payment method. You can inform me about everything at my email address gluscevicbozo@redacted Thank you very much.

— 1 year ago by Jabet

I want to cancel my subscription. Can you help?

— 1 year ago by Jabet

I want to cancel my subscription

— 1 year ago by Demetrice Holcombe

My service was turned off last night due to your company charging me twice the last two months. My account is paid until the next payment is due November 15 2023. I need my service back on since I paid for it.

— 1 year ago by Earl Charlton

I wish to cancel my subscription as I have decided to not to continue to use fire cube.

— 1 year ago by James Johnson

Lost all my channels. Reloaded tivimate and installed best USA IPTV which said processed and still no channels, tried several times. Everything worked fine for about a week then died. Please help, Thank you.

— 1 year ago by Joe Pemberton

How do I cancel? This won’t work. It won’t let me log in. Please cancel.

— 1 year ago by Deborah Lynn Foster

Someone I don't know was instructing me on installing Tivimate and left me before it was completed. I didn't know what this app was. I finally looked it up and it is not something I want installed on my TV. If an account was created I wish to delete it. I have removed the app from my Fire Stick but want to make sure it has all been removed. Thank you for your attention to this matter.

— 1 year ago by Deanna Fradley

Dear Sirs; I made a big mistake in subscribing to TiviMate. I really don’t understand how to use it and I am not going to even try. Please cancel my subscription immediately. I’m requesting a refund since I have not nor will be using. My name is: Deanna Fradley Invoice #73B1225D0001 Address: 23472 Charleston Cir Unit 316 Port Charlotte, Fl 33980 Phone number: 941-380-1615 I look forward to hearing from you soon.

— 1 year ago by Heath Wynn

Hello, My name is Heath Wynn. I need to cancel my Tivimate account subscription. I have not used this service at all, and you billed me again today, for something I am not using. I could never get Tivimate to work. Blank screens the entire time. I want to cancel this subscription. Thank You, Heath Wynn 615-674-6306

— 1 year ago by Vincent Zaia

Please delete my account. I purchased the full subscription and don't want it anymore

— 1 year ago by Olof Stigmar

Hallo, I have had great technichal installation problems with TiVimate and now I would like to cancel my subscriptipn. Please confirm when done. Kind regards, Olof

— 1 year ago by Martin mulhear

Hi guys..I bought a subscription with yous yesterday and iv made a mistake..I think..lol..I can't get it to work..

— 1 year ago by Esther Smith

please cancel as my daughter did it by mistake thank you Esther Smith

— 1 year ago by Tom keeley

Please cancel and send my money back I made an error I just got it 2 hours ago

— 1 year ago by Michael D Frankovich

The quality of the service leaves a lot to be desired. It freeze, locks up and loses our favorites on a weekly basis. I am so tired of this i am ready to cancel our subscription unless a resolution is found.

— 1 year ago by Zlatko Senta

Cencel Subscription

— 1 year ago by Dave Ecke

Purchased Tivimate forgot password and cannot unlock premium features

— 1 year ago by Ray Murberg

I want to cancel my subscription to Tivimate. Somehow im not able to do it via my Google account. Email: fellesmurberg@redacted. renewal is set to 29. Januar, 2024

— 2 years ago by Ricci

Cancel my service please

— 2 years ago by Shawn K

When I subscribed to the TiviMate Companion app an error was made when entering the email address. I would like to correct the address so the product will work. Thank you

— 2 years ago by Susan Horne

I am getting an error message for all my TV stations. Error 401. Can get Netflix and prime etc but not TV

— 2 years ago by Stephen peacock

I want to change my subscription from yearly to a 1 off payment how do I do it

— 2 years ago by minh tan

minhtan.tvmate@redacted

— 2 years ago by John

Hi, I purchased a premium and paid. But when I log in it says no valid order and I can’t do anything. Help please

— 2 years ago by Shachi Desai

Tivimate is not starting earlier showed error 4 and now it is requiring register information

— 2 years ago by J Barkley

Hi I paid a transaction on PayPal to you just know of my wrong bank acc and need to cancel all payments .it's PayPal transaction 9B5391097B3790503

— 2 years ago by ROLAND ERVIN OMARA SR

subscription

— 2 years ago by Rhowheln Rhoode

Error code 404 across everything

— 2 years ago by Gavin Bicknell

How do I prevent scheduled recordings from terminating before the end of the scheduled time?

— 2 years ago by Paul

Hi, I have just paid for premium and I don’t have any sound when trying to watch any tv show. It is like it is on mute but everything is set fine. Please help

— 2 years ago by Euler Botelho

I have 3 Amazon firestick. All was working fine. But one stop to work. I can put the link I still have there. The one I have to the other 2 that working. I’m trying to put on my smart tv too(Hisense) but it’s no work too.

— 2 years ago by Euler Botelho

I have 3 Amazon firestick. All was working fine. But one stop to

— 2 years ago by Gadroy

I try to connect but it requires the serveur address : what shall I put pleases ? Thank you

— 2 years ago by Daniel de los Rios

cannot activated my devices

— 2 years ago by Kenneth Thornton

The adult channels are not working. It keeps saying code 404 can u please assist me

— 2 years ago by Jeff K

How do i get support if I'm having a recording issue with tivimate?is there a phone number i can call? I use NVidia shield devices and have a pro and standard version. On the pro, any recordings to my external drive playback briefly just fine, then the video pauses and audio continues.  The video then catches up and replays a large section of what has already played.  This cycle keeps repeating making any recording nearly impossible to watch.If i record using the option build into the shield pro to the same external, there are no issues during playback. On the shield standard, I can record to a micro SD card, but playback of something 60min long only shows a timeline of about 7min.  This does not allow me to skip ahead in the recording or skip commercials. please advise

— 2 years ago by John Johnson

I have Tivimate premium and need to add my IPTV service to it - how do I do this

— 2 years ago by Jay

Before the last update, I was able to open recorded videos using external app. However, now that option isn't available. I have my own server where my recordings are stored. But if I click on the recording it will play using the "stock" player included in your app. I preferred the MXPlayer app that I was using when viewing my recordings and had the option until this last update. Please let me know if there's a fix or work around for this. Thanks -Jay

— 2 years ago by Ove Nilsson

Error code 511

— 2 years ago by Samir Sahnoun

Hello I got à Tcl TV with googletv installed and I have an issue with my usb hard drive I can t use my usb drive for back up and for recording What should I do to make it possible because thé storage capacité of the TV is only 12 g Thanks

— 2 years ago by Michele seip

I’m setting up and would like a working url, and epg please. I’ve tried to research, but I think I should have gotten a url/epg? Thank you

— 2 years ago by Sirano

Hello I would like to know how many devices we have if we pay the premium version ?

— 2 years ago by Gary Via

I bought TiviMate Premium and am enjoying using it very much! I mainly watch VOD and currently have 3 playlists. The biggest usage problem I have is trying to identify the playlist when looking at shows and movies that I saved to My List. An option to add the playlist name in the description or on the thumbnail would be extremely helpful! Thanks for your consideration!

— 2 years ago by Teresa Taylor

Hello, My guide is constantly saying no information. Why is this happening and how do you fix it. Doesn't make me happy since this is a paid subscription.

— 2 years ago by Mark

For a few days now there is "no information" on the guide? I am logged In and have unlocked premium! Can't seem to get it to display what's on TV for any of the channels? I added a playlist, updated the epg and playlist still no information

— 2 years ago by Rodney Pearson

Something went wrong on our end. Please try again. I can't upgrade

— 2 years ago by Syed Mahabub Morshed

I want to have one tv mate account. I need some information

— 2 years ago by Leszek

Hello, I have a website and I use an application application that is an alternative to the last part of the program, and the received ones are maintained and selected by the website because it always worked without your website.

— 2 years ago by Thorsten Dietz

I have paid lifetime subscription. But the app says subscription expired. Please help

— 2 years ago by Chris Grahame

Hi I just recently purchased premium and for some reason the app seems slow and times and even crashes could u help?

— 2 years ago by roger grosso

bonjour j ai pris un abonnement sur 12mois il y a moin d un mois et suite a un probleme internet qui est resolu je n arrive plus a me connecter avec l url http://megabelac.xyz pouvez vous me donner la solution cordialement

— 2 years ago by John Moran

Hi I am using Tivimate 4.6 premium and the images for a lot if the movies are not loading I am using Amazon Firestick - I would appreciate help.

— 2 years ago by Darrell Tibbs

Getting rerror code 404

— 2 years ago by Brian Hamilton

the tivimate on my firestick some of the channels aren't playing what it's showing on the screen. tried to update it and that isn't working

— 2 years ago by Alli Roy

I am trying to get my url to make a new Playlist and I never received one I'm my email. May I please get assistance on getting a url.

— 2 years ago by Gavyn

I can never get the live NFL games to be in the right spot. My tv guide says the team names and most of the time it is the wrong games. I wanted to watch the buffalo bills game but the jets game was on it instead.

— 2 years ago by Heike G

i would like to cancel my subscription because i don't us it anymore

— 2 years ago by Bobby

Is there a setting on Tivimate that can me it open to a specific group. For example, I would like Tivimate to always open and start on the group: USA Entertainment

— 2 years ago by John Garcia

I can’t access my account when I try to log in. I forgot my password and asked for an email. Haven’t received one.

— 2 years ago by Everton delon

ALL CHANNELS BUFFERING WITHIN THE APP CURRENTLY I AM USING XTREME IPTV THE CHANNELS WORK FINE WHITIN THE XTREME IPTV APP

— 2 years ago by Kevin Zurbrugg

For a few days now there is "no information" on the guide? I am logged In and have unlocked premium! Can't seem to get it to display what's on TV for any of the channels?

— 2 years ago by maysseng

bonjour j'ai l'application tivimate sur IPTV depuis 1 an et depuis 3 mois je ne reçois plus les nouveaux films que dois-je faire? merci

— 2 years ago by Kurt Bachmann

I have type a new conectet over xtrem codes. i write my Name and my passwort and serer adress but the further is not active. Pleas help me.

— 2 years ago by bob sanders

the EPG works perfectly, but the channels will not connect....buffers then "error 403"....was previously working fine with the m3u and epg....i have a drogontv subscription. thank you

— 2 years ago by Nourayn

Bonjour.. Je voulez activée un compte premium sur ma télé Android mais à chaque fois un message me dit veuillez choisir un autre compte

— 2 years ago by Ines garcia

I can’t watch any channel. The iptv service tell me is due tivimate

— 2 years ago by Petrus

I have down loaded the Tivimate app this morning and paid for 6months plus the once off fee for premium but I can't watch movies or series only the TV channels work. Can you please help me

— 2 years ago by Bettie Shannon Baker

I’ve tried to pay for a year of service but for some reason it won’t take the payment. I made an account with the above email address already if you see it will you please tell me I need to do to get it working. Thanks

— 2 years ago by Joël FANT

Bonjour, Je viens de terminer la période d'essai de TIVIMATE qui fonctionnait très bien et maintenant que j'ai payé PREMIUM IPTV je ne reçois plus aucunes chaines et j'ai un code erreur 511. J'utilise IPTV via la clé Amazon 4K et je le répète que cela marchait très bien pendant la période d'essai ! Pouvez-vous m'aider svp ? Bien à vous, Joël Fant Hello, I have just finished the trial period of TIVIMATE which worked very well and now that I have paid PREMIUM IPTV I no longer receive any channels and I have an error code 511. I am using IPTV via the Amazon 4K key and I repeat that it worked very well during the trial period! Can you help me please ? Good for you, Joel Fant

— 2 years ago by Ibrahim Sa

Unsubscribe

— 2 years ago by Alan Speirs

I can't log in to activate 2nd device on premium, cannot log in please try again later is the message I get

— 2 years ago by Daryl Lloyd

Why isn't the guide correct or even up to date? I am getting the guide from March 11th. Is there a way I can update the guide myself or does it have to be done on your end? I've already updated the EPG and that didn't do anything. Please advise. Thank you.

— 2 years ago by Dean Turner

I have a trail with Appollo IpTV being used on the firestick, I cannot download the information on the EPG, I have tried multiple fixes as shown online. If this is not possible to use on TIVIMate please arrange a refund. Thank you

— 2 years ago by Dominic

Hey I have the tivimate premium version installed on my android tv box and when i go to select witch folder to save my recordings i don't see the option for the system picker witch i really like to use

— 2 years ago by Kinley85

I have a Xiaomi poco X3 NFC, I have just updated my phone to miui 13.0.2 and after this update I can't open the tivimate application where I was watching TV. I currently have version 3.9.0. After entering the application in the Google store it says that this application is no longer compatible with your device, please contact the developer. I have a subscription and everything has worked fine so far. Do you have any idea.

— 2 years ago by Kinley85

Tivimate app don't want open on my phone I have a Xiaomi poco X3 NFC, I have just updated my phone to miui 13.0.2 and after this update I cannot open the tivimate application where I was watching TV and before that everything was fine, unfortunately I did not make a backup before that. I currently have version 3.9.0. After entering the application in the Google store it says that this application is no longer compatible with your device, please contact the developer. I have a subscription and everything has worked fine so far. Do you have any idea. Maybe there is a newer application that will be compatible with my phone? Or something else?

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