Published by Tersys Group OÜ on Oct 10, 2024

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Why should I report an Issue with Trust.Zone VPN - Anonymous VPN?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Tersys Group OÜ to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Trust.Zone VPN - Anonymous VPN

1. Unblock websites and apps with a truly anonymous VPN on the Internet.

2. Trust.

Trust.Zone VPN Customer Insights

1. It has not connected even once.The most recent update cause it crashing while connecting continuouslyFor some reason i get much faster download speed on my Windows machine than on my phone, but overall really happy with the service so far.

2. I've tried uninstalling turning off my phone and then reinstalling, didn't work.It works but it disconnects and doesn't seem to have the reconnect or kill switch options, although I've had issues with it choosing unexpectedly on the pc and not updating, etc as well.

3. The rating stands until an update fixes this bug, if it isn't addressed then there's no need for me to keep my subscription, is there.Crashes every time I try to connect.

4. Not sure I'm going to renew my service if there's no support for mobile....Completely unusable on Android after the May 18th update.

5. The desktop version works great, but this mobile version is awful.Doesn't work anymore.

6. Now it won't even connect to a server after the most recent update.

7. After a couple of explanation at last they fixed some "certificate" issue and was a big update to everyone.

8. Would be great if it could block ads, which is a standard feature of many other VPN's.Not connecting - again In about 2 months constant connection problems.

9. When it realizes that it can't connect it sends me to the Play store for there to be no new update.

10. It is easy to use, and provides a safe secure connection while hiding your true IP address and identity.The app has worked until now, the connection was a bit slow, but usable still.

11. Have used Trustzone for years with no issue but am considering switching to another service if this is not fixed soon.I use this app all the time as my VPN.

Steps to Troubleshoot & Fix Trust.Zone VPN Issues

1. Fix Trust.Zone VPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Trust.Zone VPN: Restarting the app will resolve most errors.
  2. Update the Trust.Zone VPN App. Here is how:
    1. On Android goto PlayStore » Search for "Trust.Zone VPN" » Open Trust.Zone VPN - Anonymous VPN » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Trust.Zone VPN » click "UPDATE".
  3. Clear Trust.Zone VPN - Anonymous VPN app cache: Clearing cached data will force your app to retrieve the latest data directly from Trust.Zone VPN servers.
    1. On Android, goto Settings » Apps » Select "Trust.Zone VPN - Anonymous VPN" » click Storage » click "Clear Cache".
  4. Check Trust.Zone VPN app permissions. If any of these permissions required to use your device's features are disenabled, Trust.Zone VPN might not work.
  5. Uninstall and reinstall Trust.Zone VPN. If nothing else has worked, completely uninstall Trust.Zone VPN then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Trust.Zone VPN not working


2. Fix Trust.Zone VPN Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Trust.Zone VPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Trust.Zone VPN not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Trust.Zone VPN may not be able to connect to the Internet when running in the background.

Reported Issues