Contact Entrust Identity Customer Service

Why should I report an Issue with Entrust Identity?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Entrust to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Entrust Identity application allows you to create identities and activate unique one time passcode soft token applications for use with different organizations that use the Entrust Identity IAM platforms for strong authentication.

2. With this version of the application, users will continue to benefit from the authentication and transaction verification capabilities that replace hardware tokens, while adding advanced password reset capabilities for employee use cases.

3. The Entrust Identity mobile application is the new Entrust mobile platform for delivering strong identity credentials to both employee and consumer users.

4. When password reset and unlock management becomes a burden for an IT department, allowing employees to manage their passwords right from this mobile application improves the experience for everyone.

5. Protect yourself when initiating any type of online transaction such as account login, financial transactions, etc by receiving confirmation of your transactions right to your mobile application.

6. Employees will use the same strong credential they would when managing passwords through web portals to simplify the process – without compromising security.

7. Confirm the details and enter your secure, one time passcode to complete the transaction.

8. Entrust combines security with usability for millions of customers across the globe.

1. After couple unsuccessful attempts ( the copy/paste option was missing, and identity app remained open after exiting banking app amongst other frustrations), I was informed, the issue was with my device and I would need to go in to the bank to have it set up!Terrible! The shortcut disappeared when the software was automatically installed.

2. When at the play store it says the app is installed, which is true, but it does not show up anywhere on my android phone.Changing the look and the name of such a security sensitive app.

3. And then there's the widget - which is on an unconfigurable transparent background! Allowing the user to set a background colour and transparency is obvious and present in nearly every other widget! Hire some UI people, and make this app good instead of cute.App was working then sometime in July , it suddenly crashed.

4. Scanning a QR code with other apps, like Google Camera or WhatsApp for example, is blazing fast in comparison.One of the more prominent reviews I saw was that they couldn't find the app in their app drawer.

5. Also the shortcuts to the app disappeared., and searching for "Entrust" doesn't find it, because in Android it is just called "Identity".

6. And now will get used to this odd new layout.When I was searching for Entrust icon on my phone I could no longer find it.

7. Generally I am ok with this app but now the appearance changed and the app cannot be found on my home screen - if I want to use it I have to open it via play store.

8. Up to now every time the bank try to help me reactivate the app with the serial number and code, the app just freezes and im always forced to uninstall the app and start over again.

9. Reinstalling is not really an option, if that would be the suggestion.Horrid experience! The app works at easily authenticating me for my work email and Teams app.

10. This is because the app is called "Identity" and not something with Entrust in the name.UPDATE: Just got the newest update.

11. I had to go through a profoundly annoying process of reattaching things, and then found that the widget has been removed.

1. Fix Entrust Identity Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Entrust Identity: Restarting the app will resolve most errors.
2. Update the Entrust Identity App. Here is how:
   1. On Android goto PlayStore » Search for "Entrust Identity" » Open Entrust Identity » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Entrust Identity » click "UPDATE".
3. Clear Entrust Identity app cache: Clearing cached data will force your app to retrieve the latest data directly from Entrust Identity servers.
   1. On Android, goto Settings » Apps » Select "Entrust Identity" » click Storage » click "Clear Cache".
4. Check Entrust Identity app permissions. If any of these permissions required to use your device's features are disenabled, Entrust Identity might not work.
5. Uninstall and reinstall Entrust Identity. If nothing else has worked, completely uninstall Entrust Identity then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Entrust Identity not working

2. Fix Entrust Identity Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Entrust Identity be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Entrust Identity not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Entrust Identity may not be able to connect to the Internet when running in the background.