Published by traced on Aug 12, 2024

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Why should I report an Issue with Trustd Mobile Security?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of traced to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Trustd Customer Insights

1. Which, go figure with the app icon, it's boring.Needed an app that will monitor ALL MY CRITICAL POINTS OF INTRUSION, watch system for problems and problem apps and inform me if something was started when I'm using phone or not as well as provide me with risk assessment.

2. It doesn't have any adds in the free version and stays alert for mulishness or phone does you would never expect.

3. In fact, a lot of free software that advertise put things on your device that calls back when connected online .This can cause security issues with 3rd party apps that are not trusted cert.

4. I'll update when I have more info to include.awesome. it does have the effect of making u feel more secure however I think its a little to complicated to understand as far as from a user friendly standpoint.

5. Trusted does a great job scanning and logging events so the user can filter and detect malicious intentions .

6. Someone has been intercepting my wifi connection to get access to all devices.Love this app especially when it notify you when it picks up some app accessing things like your camera or mic.

7. Every time I try to open the app, it gets stuck on a blank black screen, then an error message eventually pops up that says the app failed, and gives me the options to 'wait' or 'close' the app.

8. I was using the free version so I do not know how much better that is but I was a little disappointed that it doesn't give any explanation for each activity.

9. 4stars,it doesn't give you the exact app that performed the function and gives a list of apps w/access.

10. Then saw this, tried it and its AWESOME! It provides me with exactly what I needed n more! Doesn't push me to run it million times a day like typical Antivirus.

11. Lately, I have notifications when I am having conversation with someone and ill notice my phone alert me that the mic was engaged.

Steps to Troubleshoot & Fix Trustd Issues

1. Fix Trustd Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Trustd: Restarting the app will resolve most errors.
  2. Update the Trustd App. Here is how:
    1. On Android goto PlayStore » Search for "Trustd" » Open Trustd Mobile Security » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Trustd » click "UPDATE".
  3. Clear Trustd Mobile Security app cache: Clearing cached data will force your app to retrieve the latest data directly from Trustd servers.
    1. On Android, goto Settings » Apps » Select "Trustd Mobile Security" » click Storage » click "Clear Cache".
  4. Check Trustd app permissions. If any of these permissions required to use your device's features are disenabled, Trustd might not work.
  5. Uninstall and reinstall Trustd. If nothing else has worked, completely uninstall Trustd then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Trustd not working


2. Fix Trustd Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Trustd be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Trustd not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Trustd may not be able to connect to the Internet when running in the background.

Reported Issues