Contact Stairs Customer Service

Why should I report an Issue with Stairs: High yield savings?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Groundfloor Finance, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Stairs combines the easy access of savings with the real returns of investing – we call it “Savesting. ” With Stairs, you can earn much higher interest than traditional savings accounts.

2. And you can access and withdraw your funds easily, at any time, with no fees — ever.

3. Do your future a favor and download Stairs today.

1. The risk is not worth the 6% they offer.a little dubious, when something sounds "too good to be true" it probably is... Yeah you can earn high intrest like 400 times a savings account, however I've noticed an issue with round ups and re-reoccurring transfers, both of which are not being automated by the app, ive contacted support and the issue eventually got resolved for this i added a star.

2. I have been in contact with support since mid-May and will adjust this rating when the issue is resolved.The account itself is a good idea, but the app is terrible.

3. The balance randomly changes, often decreasing below the amount of posted interest payments already made to the account.

4. But ground-floor is good.I'm quite enjoying the ease of this app, and I really like that I can see a Real-Time building of interest; that's a really cool feature! My only current complaint would be that there's no password protection on the app.

5. I love Groundfloor and want to love this offering, too, but I cannot recommend this until they work out the basic flaws in the interest calculation.

6. There isn't much of a help section though, so I can't justify 5 stars.Good concept however my account seems to have lost $4.

7. Stairs is a great middle ground between the stability of a savings account, and the yields of the stock/bond markets.

8. It deleted my linked bank account and when i tried to add it again, it would say it was added but then tell me i have no linked bank accounts.

9. Side note: if the future tab showed how much assumed was interest versus assumed principle that would be a huge improvement.

10. Just know that your money is not fdic insured, they call it "saving" but it's really investing, and investments can lose money.So far so good.

11. I feel a bit uneasy about that because when my savings build more, I'm going to hope to have peace of mind that my savings won't be stolen if I lose my phone.

1. Fix Stairs Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Stairs: Restarting the app will resolve most errors.
2. Update the Stairs App. Here is how:
   1. On Android goto PlayStore » Search for "Stairs" » Open Stairs: High yield savings » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Stairs » click "UPDATE".
3. Clear Stairs: High yield savings app cache: Clearing cached data will force your app to retrieve the latest data directly from Stairs servers.
   1. On Android, goto Settings » Apps » Select "Stairs: High yield savings" » click Storage » click "Clear Cache".
4. Check Stairs app permissions. If any of these permissions required to use your device's features are disenabled, Stairs might not work.
5. Uninstall and reinstall Stairs. If nothing else has worked, completely uninstall Stairs then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Stairs not working

2. Fix Stairs Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Stairs be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Stairs not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Stairs may not be able to connect to the Internet when running in the background.