Contact Stay Alive Customer Service

Why should I report an Issue with Stay Alive?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Grassroots Suicide Prevention to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. • Find Help Now - Quick access to a large database of UK national and local crisis support, and online support services. • LifeBox - A place to store life-affirming photos, videos, and audio. • Safety Plan - A customisable plan that can be filled out by a person considering suicide. • Wellness Plan - A place to store positive thoughts, inspiration, ideas. • Reasons For Living - A place to keep statements reminding you why you should stay alive. • Worried about Someone - Guidance and advice for those supporting others in crisis. • Myths about Suicide – A place where common myths about suicide are debunked.

2. Stay Alive is a pocket suicide prevention resource for the UK, packed full of useful information and tools to help people stay safe in crisis.

3. It’s really, really good and I’m so impressed, particularly by ability to add photos from camera roll. ” - Dr Helen Ashdown. • “This is the next best thing to a friend sitting with me, holding my hand when I am down and out. ”- Dr Sangeeta Mahajan. • “The Stay Alive app is a life saver.

4. Stay Alive is an award-winning app designed and developed by charity Grassroots Suicide Prevention, with clinical expertise provided by Sussex Partnership NHS Foundation Trust.

5. The app is fully compliant with GDPR and international data management standards. • “Just downloaded and looked through your Stay Alive app which is excellent (I’m a GP putting together information resources to give out to patients who may be at risk of suicide).

6. Stay Alive is currently available in 14 languages: Bulgarian, Danish, English, Finnish, French, Italian, German, Norwegian, Romanian, Russian, Spanish, Swedish, Polish, and Welsh.

7. During development, extensive consultation took place on the content of the app through local focus groups of people with lived experience, a team of mental health professionals, along with an online survey with 300+ participants.

8. Stay Alive is confidential, free to access and does not contain any advertisements.

9. All guidance and information within the app are reviewed and updated every 6 months to check all resources are updated and links are in working order.

10. Since launch the app has gone through numerous iterations, with ongoing developments in terms of functionality and user-interface, in response to user testing and feedback.

11. If you have any questions or experience any issues with the app, please email us at app@prevent-suicide. org. uk and we will endeavour to work quickly to resolve any problems as soon as possible.

1. 🧡Watched the video and thought why not... Having been forced out of Brighton because of the complete lack of help available from all agencies I'm not hopeful this will do much, seems funny having a suicide prevention app filmed in the city when the people that were supposed to help just wanted rid of me...Pretty easy to use but the only thing I find to be of use is the breathing exercises and honestly don't need an app for that.

2. Only 2 actual crisis ones: Samaritans- but I cant it bring myself to do phone call when feeling on edge- and Shout- the most awful service, with response time of over 1 hr.This app is a great resource that will surely help many, but after going over every last page I could find that was relevant to me in the app, I have found no aid to my situation.

3. It's like sitting at a slot machine with someone to the side telling you that "you might win loads of money" it's something placed down to chance with no actual reassuranceWhoever developed the app, do they understand that someone who needs immediate help, access safety plan, needs to have the solutions there, and not "edit to complete section"? If its not complete, hide it, there is a big + do any changes.

4. Whole point of the app is suicide prevention, but the right crisis services just don't exist.'Find help now' page has a list of national 'crisis' resources, but most aren't 24hrs and won't respond immediately.

5. When I click on tools it closes, and I get a notification that says 'Uploading scaled image picker'.So grateful to find this app.Had seen posters advertising it Now in a much better place than I was 5 weeks ago (when I tried to end my life) so have managed to get it on my phone.

6. It's going to be an invaluable tool as I move forward....even writing down my own reasons for staying alive has helped me to recognise that I have a lot!....and I can look at that in the dark times.

7. There are many resources and actual conversation about suicide - it cements that you are not weird or alone or too far gone.

8. This used to be a really helpful app, now the glitches make it virtually unusable.Great app, but recently every time I try and open it on my Android it glitches and doesn't open.

9. The reasons for living section made me laugh though, pretty clichéd, borderline cringe worthy.

10. And btw, bug with Hertfordshire as nothing happens of clicking on it to find helpI work in mental health.

11. And I've built my own stay alive life box.

1. Fix Stay Alive Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Stay Alive: Restarting the app will resolve most errors.
2. Update the Stay Alive App. Here is how:
   1. On Android goto PlayStore » Search for "Stay Alive" » Open Stay Alive » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Stay Alive » click "UPDATE".
3. Clear Stay Alive app cache: Clearing cached data will force your app to retrieve the latest data directly from Stay Alive servers.
   1. On Android, goto Settings » Apps » Select "Stay Alive" » click Storage » click "Clear Cache".
4. Check Stay Alive app permissions. If any of these permissions required to use your device's features are disenabled, Stay Alive might not work.
5. Uninstall and reinstall Stay Alive. If nothing else has worked, completely uninstall Stay Alive then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Stay Alive not working

2. Fix Stay Alive Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Stay Alive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Stay Alive not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Stay Alive may not be able to connect to the Internet when running in the background.