Contact Alive Customer Service

Why should I report an Issue with Alive by Whitney Simmons?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Whitney Simmons App, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The workouts are great! But some obstacles make the app pretty frustrating, like randomly closing out of the workout.

2. I have and android so I don't know if that's the issue.I'm loving it so far! It's user friendly and has great workouts.

3. I love the workouts themselves and think that the videos showing each movement are spot on.I wanted to love this app so much because I love Whitney and all her content.

4. I haven't been able to use it properly for a long time and it sucks because I love using it.A few glitches to work out in the Android version, for sure.

5. I'm updating my review to 4 stars because of that and look forward to further updates.The app itself seemed fine as far as workouts, however the support team and actual functionality of the app is terrible.

6. If the usability gets solved I would try again in the future, but I can't justify paying for something that is so difficult to use.Downloaded today and completed my first workout.

7. I like to plan my workouts and know how long they are going to be, and I can't do that with this app.This is a really great app that I've yet to have any problems with.

8. Oh and just a suggestion, but now that this is available for Android, a Cast screen option within the app would be a huge plus! Other than that it's great!On Android.

9. Also, I prefer to do the one off exercises rather than the programs and it seems like when ever any new workouts are added they are only added to the programs.

10. I like that I can add weights and reps to track my progress.Its super simple and I love the Alive Inside Program.

11. I can't always open my workout for the day which can get a bit frustrating and somehow I completed the next days workout without ever opening it, and now I can't go back.

1. Fix Alive Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Alive: Restarting the app will resolve most errors.
2. Update the Alive App. Here is how:
   1. On Android goto PlayStore » Search for "Alive" » Open Alive by Whitney Simmons » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Alive » click "UPDATE".
3. Clear Alive by Whitney Simmons app cache: Clearing cached data will force your app to retrieve the latest data directly from Alive servers.
   1. On Android, goto Settings » Apps » Select "Alive by Whitney Simmons" » click Storage » click "Clear Cache".
4. Check Alive app permissions. If any of these permissions required to use your device's features are disenabled, Alive might not work.
5. Uninstall and reinstall Alive. If nothing else has worked, completely uninstall Alive then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Alive not working

2. Fix Alive Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Alive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Alive not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Alive may not be able to connect to the Internet when running in the background.