Published by St. Luke's University Health Network on Oct 3, 2024

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Why should I report an Issue with St. Luke's?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of St. Luke's University Health Network to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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St. Luke's Customer Insights

1. I can never get my appointments, lab results, NOTHING !!! I'm tired of having to reset my password and having to call in to IT every time I use this !!!! Ridiculous!!!! FIX IT !!!!!!!!! I need it to work for me with all the appointments and lab work I have to get all the time !!!The billing part is terrible!!! Also, cannot click the box to continue to confirm payment on phone because you can't scroll up without refreshing so you have to pay via desktop.

2. I uninstalled.Terrible for so many reasons, login problems every time and winds up with lockout that needs to be manually removed through a phone call, constantly denied access to my chart (the only necessary reason to even use this stupid CRapp) for nonspecific reason just "unavailable", updated info takes days to appear from test results to letters.

3. App is a PITA and worthless.My experiences with the Medical team and front desk staff has always being educational, informative, patience, kind and restful.Much better if it besides always worked and didn't randomly sign out while actively using the app, that it have appointments notifications and alerts on the mobile device besides have a way to sync-export that information to a app such as Google Calendar for alerts that way including same day alerts and whatever.

4. It does remind you when your next appointment is but still can't remove the past appointments which may be confusing to some.EVERY time I try to sign in they won't accept my password.

5. You already picked St Luke, so you already picked this app.I don't know why this is the only app that I have to reset my password EVERY SINGLE TIME I want to log in.

6. VERY FRUSTRATING! If you don't pay on time, they send you to collections & bill disappears.

7. Also, the password reset email never sends.

8. One major pet peeve is not being able to see the messages that You/ I send out.

9. I type my email, the app says it sent the reset link to my email.

10. Maybe if you fix your app bills can be pay on time.

11. This app is terrible.My chart worked GREAT until the update.

Steps to Troubleshoot & Fix St. Luke's Issues

1. Fix St. Luke's Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart St. Luke's: Restarting the app will resolve most errors.
  2. Update the St. Luke's App. Here is how:
    1. On Android goto PlayStore » Search for "St. Luke's" » Open St. Luke's » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for St. Luke's » click "UPDATE".
  3. Clear St. Luke's app cache: Clearing cached data will force your app to retrieve the latest data directly from St. Luke's servers.
    1. On Android, goto Settings » Apps » Select "St. Luke's" » click Storage » click "Clear Cache".
  4. Check St. Luke's app permissions. If any of these permissions required to use your device's features are disenabled, St. Luke's might not work.
  5. Uninstall and reinstall St. Luke's. If nothing else has worked, completely uninstall St. Luke's then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing St. Luke's not working


2. Fix St. Luke's Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make St. Luke's be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to St. Luke's not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, St. Luke's may not be able to connect to the Internet when running in the background.

Reported Issues