Contact Mount Sinai Now Customer Service

Why should I report an Issue with Mount Sinai Now?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mount Sinai Health System to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Nothing else!!! TOTAL DISAPPOINTMENT.Awful, doesn't remember your log in details and there's no way to skip without calling the main hospital telephone numberEvery public health care service should be part of this app.

2. Thank you for this.Very informative, extra cool when connected to "MY Chart" as response time is brisk and direct to the point.Logging in, it saids there is no account for the information provided.

3. Sinai mychart website.Horrid app! Don't waste your time, no help whatsoever & absolutely useless.

4. It saves time and links information to all the doctor's involved.This is not the real app.

5. There, you can access your visits, send a msg to your doctors, review test results including labs & radiology reports.

6. The update is not working -- it doesn't recognize my credentials even though I used the older app version for at least 2 years.

7. You must fill in personal info re: medical history & current medications before proceeding.

8. But when I log into it on the website, it's fine.total waste.

9. Once I completed my profile, the only feature is to make a visit with an on call doctor.

10. The 1.0 version was buggy but I could access and print data.

11. Get a quick answer most of the time.

1. Fix Mount Sinai Now Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mount Sinai Now: Restarting the app will resolve most errors.
2. Update the Mount Sinai Now App. Here is how:
   1. On Android goto PlayStore » Search for "Mount Sinai Now" » Open Mount Sinai Now » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mount Sinai Now » click "UPDATE".
3. Clear Mount Sinai Now app cache: Clearing cached data will force your app to retrieve the latest data directly from Mount Sinai Now servers.
   1. On Android, goto Settings » Apps » Select "Mount Sinai Now" » click Storage » click "Clear Cache".
4. Check Mount Sinai Now app permissions. If any of these permissions required to use your device's features are disenabled, Mount Sinai Now might not work.
5. Uninstall and reinstall Mount Sinai Now. If nothing else has worked, completely uninstall Mount Sinai Now then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mount Sinai Now not working

2. Fix Mount Sinai Now Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mount Sinai Now be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mount Sinai Now not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mount Sinai Now may not be able to connect to the Internet when running in the background.