Published by American Diabetes Association on Apr 12, 2024

Report an issue with ADA Standards of Care.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with ADA Standards of Care?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of American Diabetes Association to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About ADA Standards of Care

1. This resource for clinicians, dieticians, and educators on the treatment of diabetes includes the latest in standards for diagnosing and treating diabetes, nutrition recommendations and principles, and valuable guidelines on managing diabetes and its complications in various settings.

2. The Standards of Care app includes both the full standards of care narrative and interactive tools accessing the most referenced algorithms.

3. A must-have for any heath care professional who treats patients with diabetes.

4. The app is updated as new guidelines are released throughout the year and users can customize their settings to automatically access new updates when they access the app.

ADA Standards of Care Customer Insights

1. Upon opening a second time for use later it says, "uploading backup to Google drive." Then freezes up and no longer works.Since recent update, it gets stuck to 'uploading backup to google drive' screen and I can't use it.This app rquires permissions that are in excess of what it needs.

2. Why does it need access to my SD card or my photos when it is installed in main storage? Either the developer need to write a better description or the app needs a redesign.

3. I'll manage my diabetes care without this app.1st time downloading & it was stuck at uploading to the cloud.

4. Uninstalled & wont reinstall until it's fixed.The recipes are phenomenal.

5. After installation when I tried to open it, a message displayed , " unfortunately ADA soc has stopped ".

6. Please let me know what should I do .A literal wealth of information that is perfectly contained in easy to understand format.

7. You can actually do groceries right from they recipes and go pick up for tbe week and it is all there.

8. You just need to prepare.It's not working .

9. Doesn't work after initial download.

10. I tried many times .

Steps to Troubleshoot & Fix ADA Standards of Care Issues

1. Fix ADA Standards of Care Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ADA Standards of Care: Restarting the app will resolve most errors.
  2. Update the ADA Standards of Care App. Here is how:
    1. On Android goto PlayStore » Search for "ADA Standards of Care" » Open ADA Standards of Care » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ADA Standards of Care » click "UPDATE".
  3. Clear ADA Standards of Care app cache: Clearing cached data will force your app to retrieve the latest data directly from ADA Standards of Care servers.
    1. On Android, goto Settings » Apps » Select "ADA Standards of Care" » click Storage » click "Clear Cache".
  4. Check ADA Standards of Care app permissions. If any of these permissions required to use your device's features are disenabled, ADA Standards of Care might not work.
  5. Uninstall and reinstall ADA Standards of Care. If nothing else has worked, completely uninstall ADA Standards of Care then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ADA Standards of Care not working


2. Fix ADA Standards of Care Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ADA Standards of Care be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ADA Standards of Care not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ADA Standards of Care may not be able to connect to the Internet when running in the background.

Reported Issues