Contact OsmAnd Customer Service

Why should I report an Issue with OsmAnd — Maps & GPS Offline?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OsmAnd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Hopefully it gets updated soon & the bug is addressed.Great app.. I love the features and layout.. Only issue I have is that it doesn't follow you on navigation.. The map stays north and so sometimes it looks like your driving down the phone.. I'm sure it's an option to change it I hope, but I would love for it to keep the navigate avitar straight up and down the phone like other navigation apps do..The OsmAnd navigation App is excellent and was a great help to me when I walked around the city of Tel Aviv.

2. But overall, the mapping works well for me though, shows almost all of the street names, and the location tracking is pretty good! This definitely is a great alternative to Google Maps though, especially for offline use.Powerful free app with turn by turn guidance.

3. I like to use it to track hikes for milage and route, and to see what points of interest (POI) are around, and I've used to navigate while driving when I didn't have mobile signal (e.g. in central PA and in Canada).... There are many options, which can be difficult to navigate at first, but you'll come to appreciate all the options.Could use a bit of an update, the app takes a lot of battery especially when on the road.

4. Only downside compared to Google Maps is the user interface for navigation, which could still use some work.

5. That is a bit of a pain if you're navigating a complicated route and don't come near enough to a waypoint to clear it automatically.Much better than Google Maps for navigating by foot or by bike.

6. Still few bugs/errors like others.It's a great app...very accurate; but, lately, I find that I can't get the map(s) to center properly; that is, they won't stay centered to the middle of the screen (they lock to the bottom of the screen).

7. Also, include a folder for storing offline maps, as some phones seem to have issues in this respect.

8. The maps are open source maps that are updated by users so some areas/addresses are lacking.

9. User submissions makes all the little paths available, and makes sure that they are actually usable (or they wouldn't have been submitted).

10. Offline maps work really well, too, even in back country.

11. I used the pedestrian mode and the details were amazing such as speed bumps, pedestrian crossings, navigating through alleyways, pathways and parks.

1. Fix OsmAnd Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OsmAnd: Restarting the app will resolve most errors.
2. Update the OsmAnd App. Here is how:
   1. On Android goto PlayStore » Search for "OsmAnd" » Open OsmAnd — Maps & GPS Offline » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OsmAnd » click "UPDATE".
3. Clear OsmAnd — Maps & GPS Offline app cache: Clearing cached data will force your app to retrieve the latest data directly from OsmAnd servers.
   1. On Android, goto Settings » Apps » Select "OsmAnd — Maps & GPS Offline" » click Storage » click "Clear Cache".
4. Check OsmAnd app permissions. If any of these permissions required to use your device's features are disenabled, OsmAnd might not work.
5. Uninstall and reinstall OsmAnd. If nothing else has worked, completely uninstall OsmAnd then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OsmAnd not working

2. Fix OsmAnd Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OsmAnd be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OsmAnd not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OsmAnd may not be able to connect to the Internet when running in the background.