Published by OsmAnd on Aug 10, 2023

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Why should I report an Issue with OsmAnd+ — Maps & GPS Offline?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OsmAnd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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OsmAnd+ Customer Insights

1. Great for driving, hiking, all sorts of usage with great world maps.Practically useless for basic point to point navigation.

2. I wish you could set the order and resize of some of the features, like posted speed limit and actual speed.It may not be as good at directions as Google Maps the OSM maps cover way more than just driving, transit, and waking.

3. However, they're on the fly Navigation is slower than Google maps but the map quality more than makes up for that.My go-to app for navigation, particularly because it's offline, and also because the map data is open-source.

4. If/when these are fixed, I give it all 5 stars.Fairly helpful app, really useful in the areas where the maps are actually developed, but seemingly void of a significant amount of content in some places.

5. The lack of granularity is completely baffling and means this app cannot effectively be used as a substitute for Google Maps.Excellent map.

6. This is a cleaner app than Google Maps -- less clutter on the screen and a more intuitive interface.

7. If you find the maps aren't accurate you should update them in OpenStreetMaps and not rate this app poorly ad it only consumes the OSM maps.

8. Reported the issue top OsmAnd support, but no response in two wksThe maps themselves are excellent, maybe the best out there.

9. The maps are great, detailed, lot of customization.

10. I think OSMand+ has beautiful maps with lots of detail.

11. I like the ability to download maps state-by-state as I need them.

Steps to Troubleshoot & Fix OsmAnd+ Issues

1. Fix OsmAnd+ Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OsmAnd+: Restarting the app will resolve most errors.
  2. Update the OsmAnd+ App. Here is how:
    1. On Android goto PlayStore » Search for "OsmAnd+" » Open OsmAnd+ — Maps & GPS Offline » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OsmAnd+ » click "UPDATE".
  3. Clear OsmAnd+ — Maps & GPS Offline app cache: Clearing cached data will force your app to retrieve the latest data directly from OsmAnd+ servers.
    1. On Android, goto Settings » Apps » Select "OsmAnd+ — Maps & GPS Offline" » click Storage » click "Clear Cache".
  4. Check OsmAnd+ app permissions. If any of these permissions required to use your device's features are disenabled, OsmAnd+ might not work.
  5. Uninstall and reinstall OsmAnd+. If nothing else has worked, completely uninstall OsmAnd+ then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OsmAnd+ not working


2. Fix OsmAnd+ Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OsmAnd+ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OsmAnd+ not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OsmAnd+ may not be able to connect to the Internet when running in the background.

Reported Issues