Contact iA Writer Customer Service

Why should I report an Issue with iA Writer: The Markdown Writing App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Information Architects GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The horizontal swipes used to navigate the app don't feel particularly smooth; the design doesn't really compare to the simple polish of the Mac OS version and doesn't feel exactly native to modern Android; the only way I can find to access the settings menu is by opening a file and pressing on the ellipses button, which is bizarre; syncing to Dropbox is great, but it seems like every time I open the app it's on a different page then when I opened it.

2. All the time I spent writing with this app and all the time I spent scouring the developer's android app support page for a solution has been wasted.The best pure markdown editor on Android.

3. IA Writer has fortunately hung around to be a solid mobile and desktop application with a smooth and responsive user interface, plenty of display choices, text export options, integration with Medium and WordPress, and local and cloud save with Dropbox or Gdrive.

4. I can find the .lock file in Dropbox's history from when I was working on a .txt, so I know I didn't just dream I was writing or get my files confused, but the corresponding .txt wasn't modified.

5. 2) When I rotate my phone screen 90 degrees, the width of the editor doesn't adapt to the wider screen, and only uses the central portion of the screen estate.It was a great app to use, has a free night mode (Thank you!), and I could write, then close the app, and come back to where I left it.

6. I would just like to see more polish overall, and I understand their decision to make this app free on Android, but if it would mean getting a better app, then I'd be happy to pay for it.I love the focus mode and intended to use this app for writing when away from my laptop.

7. An option for this feature would help me make the switch from Monospace, and give iA Writer a more tailored UI for those that use it primarily for notes or reference material.There is a veritable wasteland of slap-dash markdown editors available, most abandoned shortly after launch.

8. The developer's support page for the android app version (which has a list of keyboard shortcuts that excludes CTRL+S) is entirely unhelpful.

9. The interface is clunky and the idea of swiping left to get out of preview mode is absurd as you do it all the time by accident.

10. It opens files from my Dropbox, and I have no problem with the editor...but I just discovered none of the work I've done this week saved.

11. There is no "Save" option in the menu, no autosave feature I can find, no clear explanation of some other function to use to preserve one's work - nothing.

1. Fix iA Writer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart iA Writer: Restarting the app will resolve most errors.
2. Update the iA Writer App. Here is how:
   1. On Android goto PlayStore » Search for "iA Writer" » Open iA Writer: The Markdown Writing App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iA Writer » click "UPDATE".
3. Clear iA Writer: The Markdown Writing App app cache: Clearing cached data will force your app to retrieve the latest data directly from iA Writer servers.
   1. On Android, goto Settings » Apps » Select "iA Writer: The Markdown Writing App" » click Storage » click "Clear Cache".
4. Check iA Writer app permissions. If any of these permissions required to use your device's features are disenabled, iA Writer might not work.
5. Uninstall and reinstall iA Writer. If nothing else has worked, completely uninstall iA Writer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing iA Writer not working

2. Fix iA Writer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make iA Writer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to iA Writer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, iA Writer may not be able to connect to the Internet when running in the background.