Contact A Customer Service

Why should I report an Issue with AforeMóvil XXIB?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AforeMóvil to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Solicita tu Estado de Cuenta, realiza aportaciones voluntarias, calcula el monto de tu pensión para el retiro, inscribe a tus hijos en PrimerAfore y mucho más.

2. Ahora podrás obtener toda la información de tu Cuenta Individual desde tu celular.

3. Regístrate con nosotros y disfruta de los beneficios exclusivos para clientes de la Afore que hace fuerte tu futuro.

1. No abre!The app does not workIt cannot be used, doesn't work.App will not update or let me in?It's a pain appNo pude indentificarme.Bienesta aplicacion es una basura.

2. The authentication process doesn't work with my passportIt doesn't work.

3. The process to register is a hassle.

4. It crashes from time to time.

5. This app is useless.It keeps crashing.

1. Fix A Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart A: Restarting the app will resolve most errors.
2. Update the A App. Here is how:
   1. On Android goto PlayStore » Search for "A" » Open AforeMóvil XXIB » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for A » click "UPDATE".
3. Clear AforeMóvil XXIB app cache: Clearing cached data will force your app to retrieve the latest data directly from A servers.
   1. On Android, goto Settings » Apps » Select "AforeMóvil XXIB" » click Storage » click "Clear Cache".
4. Check A app permissions. If any of these permissions required to use your device's features are disenabled, A might not work.
5. Uninstall and reinstall A. If nothing else has worked, completely uninstall A then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing A not working

2. Fix A Server issues & Internet Connection

1. Check network connection: An unstable Internet will make A be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to A not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, A may not be able to connect to the Internet when running in the background.