Contact National Consumer Helpline NCH Customer Service

Why should I report an Issue with National Consumer Helpline NCH?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Department of Consumer Affairs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Using this user id and password, consumer enters into the portal and fills in required details of grievance attaching necessary documents (if available). (a) consumer awareness material under the link Consumer Knowledge Base. (b) Addresses of various Consumer Commission are also available under the link Consumer Commission Contact Details. (c) Various useful sites are linked under Important Links.

2. An aggrieved consumer can register grievance by either calling the toll free number 1800-11-4000 or 1915 to talk to an agent to register or register online on the portal or through the Mobile App in which case the consumer gets an userid and password to lodge grievance. Step 1.

3. This Mobile App is an alternate way to register consumer related grievances in the portal The website was launched by the Department of Consumer Affairs to create awareness, advise and redress consumer grievances and act as a central registry for lodging consumer grievances.

4. Though all efforts will be made to address grievances made on the portal, if the grievance is not redressed to the full satisfaction, a consumer has choice to approach the appropriate Consumer Commission.

5. As per the Consumer Protection Act, 2019, consumers can approach Consumer Commission at the District, State and National level for dispute resolution.

6. For onetime registration, consumer is required to click on the signup giving details required and verifies through his/her email.

7. Any grievance received entered in the portal and a unique docket number is generated and given.

8. Grievances received are sent to the concerned company / agency / regulator / ombudsman, as the case maybe, for speedy redress.

9. The status of the complaint can be tracked through the Mobile App under the link “Track your complaint”.

10. Action taken is updated on real time basis by the concerned agency.

11. The User id and password are created. Step2.

1. End up with failure of not sign up, due to lack of OTP not received.Bug in app sign up page, there is no last name box but on sign-up page it gives error for missing last name, No fix after many months.I struggled to get the repair done to the laptop which is under onsite warranty.

2. There is no last name field in the form yet on clicking the submit button it says please fill the last name.There is a lot of difficulty in sing up, even after entering the full name, the error "feel full name" comes again and againI'm not able to register on the app.

3. Frustrated each time I've filed complaint on nch and it resolved within a day or two at Max.Am not able to sign up.

4. Despite giving all my details properly, it says that I've not put my last name.

5. Then I raised a complaint in NCH web portal,I got full refund and laptop was returned within 3 weeks.

6. I sent dozens of emails to laptop company but issue not resolved even after 3 months.

7. After months of keeping the case in progress, they simply repeat the problem as the solution and close the case without waiting for the consumer's response.

8. After issue is resolved we need to close the complaint giving appropriate comments.

9. I couldn't go back and when I went to the register grievance menu, it loaded a fresh page.

10. But ads should be like "Jaago India par hum sote rahenge"So far the experience has been good they always resolve issues.

11. When I selected the file from my phone and selected upload, it just loaded the home page.

1. Fix National Consumer Helpline NCH Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart National Consumer Helpline NCH: Restarting the app will resolve most errors.
2. Update the National Consumer Helpline NCH App. Here is how:
   1. On Android goto PlayStore » Search for "National Consumer Helpline NCH" » Open National Consumer Helpline NCH » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for National Consumer Helpline NCH » click "UPDATE".
3. Clear National Consumer Helpline NCH app cache: Clearing cached data will force your app to retrieve the latest data directly from National Consumer Helpline NCH servers.
   1. On Android, goto Settings » Apps » Select "National Consumer Helpline NCH" » click Storage » click "Clear Cache".
4. Check National Consumer Helpline NCH app permissions. If any of these permissions required to use your device's features are disenabled, National Consumer Helpline NCH might not work.
5. Uninstall and reinstall National Consumer Helpline NCH. If nothing else has worked, completely uninstall National Consumer Helpline NCH then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing National Consumer Helpline NCH not working

2. Fix National Consumer Helpline NCH Server issues & Internet Connection

1. Check network connection: An unstable Internet will make National Consumer Helpline NCH be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to National Consumer Helpline NCH not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, National Consumer Helpline NCH may not be able to connect to the Internet when running in the background.