Contact National Grid Customer Service

Why should I report an Issue with National Grid?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of National Grid to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can sign in to view your account and billing information, make a payment through Speedpay or find nearby payment locations.

2. The National Grid mobile app allows our customers to take essential actions on their accounts from anywhere.

3. Customers can contact us from the app to receive support for gas emergencies and power outages.

4. Electric customers can also report and check the status of a power outage and view outage maps.

1. I believe either NG has been hacked, or they could truly care less about their customers, either way, I'm concerned about how a company can make so much money off of people, and lack the ability to accommodate their customer base needs, by giving us the simplest of methods to pay our bill.After setting up with the speedway payment system, it doesn't even ask for my password and cannot login.

2. (Who memorizes account numbers?! Oh, and don't forget to erase the dash if you copy and paste it!! ) There's no option for the app to remember my login information or to create a login ID.

3. This app needs some serious updates.Usually, companies apps are useful and convenient to manage your account, view bills and make payments.

4. You must have your account number (from your bill) at hand in order to pay your bill.

5. I have to look up and physically enter my 10 digit account number every month when I pay my bill.

6. Waste of phone space, just bookmark the web page &save your login info.

7. There should be an option to log in using username/password but instead it is account number and first 4 letters of last name.

8. I get more info and easier access to paying my bill through the website.

9. Just when I thought that TERRIBLE National Grid site was as bad as it got..!What is the point of this app? It redirected me to the website thats completely unreliable.

10. Would love to be able to make one time payments and get notifications that a bill is generated.

11. Ive visited the site, put in my account information and I'm still unable to access my profile.

1. Fix National Grid Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart National Grid: Restarting the app will resolve most errors.
2. Update the National Grid App. Here is how:
   1. On Android goto PlayStore » Search for "National Grid" » Open National Grid » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for National Grid » click "UPDATE".
3. Clear National Grid app cache: Clearing cached data will force your app to retrieve the latest data directly from National Grid servers.
   1. On Android, goto Settings » Apps » Select "National Grid" » click Storage » click "Clear Cache".
4. Check National Grid app permissions. If any of these permissions required to use your device's features are disenabled, National Grid might not work.
5. Uninstall and reinstall National Grid. If nothing else has worked, completely uninstall National Grid then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing National Grid not working

2. Fix National Grid Server issues & Internet Connection

1. Check network connection: An unstable Internet will make National Grid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to National Grid not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, National Grid may not be able to connect to the Internet when running in the background.