Published by Digicel_Group on May 1, 2024

Report an issue with Digicel Call International.
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Why should I report an Issue with Digicel Call International?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Digicel Call International

1. With the Digicel Call International app, you can enjoy seamless global connections, including calls to over 100 countries and hassle-free international Top Up!

2. Download now and experience effortless global communication!

Digicel Call International Customer Insights

1. Will definitely be purchasing minsDigicel call International has always been reliable very simple to use that is what I like about it the most it is simple to use easy to use not complicated serves me well every time I use it easy to reload even has an automatic refill you don't have to worry about refilling it all the time very good app don't go mess it up by changing it thank you for the good service I have always received from Digicel call InternationalI don't like the fact that I'm charged for a call when the voice mail picks up.

2. After I hung up, my balance was 20 cent less, for listening to the Digicel call announcement.I am downgrading this rating because whomever Digicel has working on their app updates is wreaking havoc.My account balance has been pending since I installed the update.I uninstalled and reinstalled the app.I even added money to see if the total would change, but nothing happened.The app to 'top up' has been performing just as badly since it's 'upgrade' week ago.Since nothing's been done to fix these issues, I'll just use up the money left (which I guess I'll have to figure out) and be done.Installation was simple.

3. $0.20 cents per minute for calling cells in Jamaica.Very good app and the rate is not bad only that it deleted money from your accounts at tume even when the phone doesn't get connectedClear call, very good connection.Update. This Damn app every other day not working.

4. Now I call my mom when ever and don't have to jack up my cell phone or landline bill with international calls which could be very costly.

5. It was a 33 second process, including the announcement "this call is being made by Digicel".

6. I have been using this app for more than 5 years now, but I have to Uninstall every month and install to be able to make a proper call because the app constantly crashes, and it really annoying.

7. I have only used it to call Jamaica because that's where my family is but you can call wherever you need to and you can check the rate per minute before calling.

8. I made a call, then hung up before the voice mail answered.

9. Only one call was made, but it was clear and consistent with no breaks or delays and no echoing.

10. I love that Digicel has this international plan, the rate is good.

11. Used the promo code and was able to make my first 10 min call from the US to Ja.

Steps to Troubleshoot & Fix Digicel Call International Issues

1. Fix Digicel Call International Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Digicel Call International: Restarting the app will resolve most errors.
  2. Update the Digicel Call International App. Here is how:
    1. On Android goto PlayStore » Search for "Digicel Call International" » Open Digicel Call International » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Digicel Call International » click "UPDATE".
  3. Clear Digicel Call International app cache: Clearing cached data will force your app to retrieve the latest data directly from Digicel Call International servers.
    1. On Android, goto Settings » Apps » Select "Digicel Call International" » click Storage » click "Clear Cache".
  4. Check Digicel Call International app permissions. If any of these permissions required to use your device's features are disenabled, Digicel Call International might not work.
  5. Uninstall and reinstall Digicel Call International. If nothing else has worked, completely uninstall Digicel Call International then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Digicel Call International not working


2. Fix Digicel Call International Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Digicel Call International be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Digicel Call International not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Digicel Call International may not be able to connect to the Internet when running in the background.

Reported Issues