Contact Transfer & Tagging Customer Service

Why should I report an Issue with Transfer & Tagging?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sony Imaging Products & Solutions Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You must sign in using Sony Account to use this application. ・Wireless background transfers to smartphones/tablets is possible using the camera FTP transfer function. 　- While maintaining continuous shooting performance, you can transfer still images in the background to a smartphone even while taking photos. ・You can quickly and reliably transfer still images protected in your camera to a smartphone with a wired connection. ・Hands-free high-speed caption input possible with voice recognition. ・After importing images with Voice Memos from a camera, the app can now automatically convert the speech into text as IPTC Metadata.

2. A free application for professional sports and news photographers using a Sony camera that speeds up the workflow of transferring still images .

3. For supported models and information on features/functions, see the support page below.

4. You can deliver images instantly on location anytime and anywhere without having to open your PC/Mac.

5. By using this feature with Auto FTP Upload together, you can embed text information in images with Voice Memos and upload them without operating the smartphone. ・By using a shortcut to call a pre-registered word in the Caption Glossary, names that are easily mistaken can be quickly entered. ・When transferring still images, you can automatically assign preset tags/captions at once to efficiently enter data. ・Tags/captions support the IPTC metadata*3 standard which is commonly used in news and sports coverage. ・You can customize which items are displayed for the IPTC Metadata that are used within the application. ・Up to 50 IPTC metadata presets can be registered. ・IPTC metadata presets, caption templates*4, and FTP upload presets, Caption Glossaries can be edited on Account Information Page in Creators’ Cloud and shared among multiple devices. ・Even in an environment where a Wi-Fi or wired LAN is not available, images can be delivered using the mobile/carrier line of your smartphone. ・You can write FTP settings created on the application to your camera. - This app is not guaranteed to work with all smartphones/tablets. - Features/Functions available for this app vary depending on the camera you are using. - For supported models and information on features/functions, see the support page below. *1 The camera software must be updated to use this function. *2 Voice Memo exceeding 50 seconds cannot be converted to text. *3 IPTC metadata is a standard of metadata included in digital images, formulated by IPTC (International Press Telecommunications Council). *4 Note that passwords, private keys, and other sensitive information are not stored in the cloud and must be entered again on each device.

1. Can't connect to an RX10 iv, an GBP1800 camera and I can't background transfer nor IPTC tag images?! Imaging Edge is hopelessly clunky and unreliable too.

2. Camera has NFC! Of course not utilized! It's 2021 for sakes, Sony should be able to make wireless image transfer btw Sony A7R and Android reality, not a dream.

3. What the heck? Why won't a direct connection work? I need to have the direct connection for transfer speed...one shot at a time!Guaranteed Sony quality: horrible.

4. i have used the live remote aspect which is great if you want to do steady shots without touching the camera, only wish it worked for RAW file instead of the default JPEG.Moving back to Nikon.

5. Unable to transfer any photos from camera.

6. Fix it!!! Create a new one! I can't understand 😪use this app loads when im out and about and want to share images with friends or or social media and dont have my computer handy.

7. Camera shows QR code to connect to phone.

8. I can't transfer from the a7iii to my laptop via a "Samsung" style USB (C?) to standard USB.

9. This app has 1 function,transfer images.

10. Can't even find my camera! Other app does.

11. Creating FTP server to get images from an A7r3.

1. Fix Transfer & Tagging Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Transfer & Tagging: Restarting the app will resolve most errors.
2. Update the Transfer & Tagging App. Here is how:
   1. On Android goto PlayStore » Search for "Transfer & Tagging" » Open Transfer & Tagging » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Transfer & Tagging » click "UPDATE".
3. Clear Transfer & Tagging app cache: Clearing cached data will force your app to retrieve the latest data directly from Transfer & Tagging servers.
   1. On Android, goto Settings » Apps » Select "Transfer & Tagging" » click Storage » click "Clear Cache".
4. Check Transfer & Tagging app permissions. If any of these permissions required to use your device's features are disenabled, Transfer & Tagging might not work.
5. Uninstall and reinstall Transfer & Tagging. If nothing else has worked, completely uninstall Transfer & Tagging then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Transfer & Tagging not working

2. Fix Transfer & Tagging Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Transfer & Tagging be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Transfer & Tagging not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Transfer & Tagging may not be able to connect to the Internet when running in the background.