Contact Action Cam App Customer Service

Why should I report an Issue with Action Cam App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sony Imaging Products & Solutions Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Serious bummer because the app is only way to change camera settings.it keep crashing, very disappointing app, i try to connect my HDR AS100VR, and it keep telling me this app stopped, well connected to the wifi of the cam, with the proper password, but as soon as i want to import it crashes, Sony ????I wouldn't connect with my HDR-AS50.

2. It would say I needed to connect to the camera wifi even though I was already connected to it, so I wasn't able to import my videos or photos.It will not export an edited video to the SD card.

3. Sad.Hi Friend~ I need your help Seriously.. I'm a user of Xiaomi mi pad 4 plus lte When I installed the Sony action cam app on Google play store, I found the notice " this App may not be optimised for your device " But After installed app, everything was ok, but last step to export movie.

4. Also there seems to be an enormous amount of compression artifacts as a result of doing anything with anything, weirdest of all being the time-lapse function which seems like (and judging by the lack of heat produced from the device, it IS) the least demanding [thing] the app can do, and yet it produces the most pixelated mess I've ever seen (from perfectly good images).I like this app very much, as it's very intuitive to edit and has simple tools to make the movie look cool.

5. The 'give feedback' link routes to a screen that says, "Support for "Comments concerning Action Cam" has ended" and the 'Action Cam Official Site' link no longer displays the cameras so apparently Sony has abandoned this product and the related app.

6. It pops up failed export ! Is there any way to fix this problem ? Thanks in advance,My AZ1 action cam won't connect.

7. I would really appreciate a solution to export my movie.it's totally inconvenient app to edit video.

8. however, when I try and export movie, it simply shows "Export failed" without any explanation or means to sort out the issue.

9. Keeps giving me an error message to connect through wifi settings when it is already connect to phone wifi.

10. (For hdr-az1) Flimsy, w/ potential...? The wifi connection is iffy, and too slow for effective editing of bigger videos.

11. Each video gives error: Export to 720p format unsupported.

1. Fix Action Cam App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Action Cam App: Restarting the app will resolve most errors.
2. Update the Action Cam App App. Here is how:
   1. On Android goto PlayStore » Search for "Action Cam App" » Open Action Cam App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Action Cam App » click "UPDATE".
3. Clear Action Cam App app cache: Clearing cached data will force your app to retrieve the latest data directly from Action Cam App servers.
   1. On Android, goto Settings » Apps » Select "Action Cam App" » click Storage » click "Clear Cache".
4. Check Action Cam App app permissions. If any of these permissions required to use your device's features are disenabled, Action Cam App might not work.
5. Uninstall and reinstall Action Cam App. If nothing else has worked, completely uninstall Action Cam App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Action Cam App not working

2. Fix Action Cam App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Action Cam App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Action Cam App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Action Cam App may not be able to connect to the Internet when running in the background.