Contact Imaging Edge Customer Service

Why should I report an Issue with Imaging Edge Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sony Imaging Products & Solutions Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Imaging Edge Mobile allows images/videos to be transferred to a smartphone/tablet, enables remote shooting, and provides location information to images captured by a camera. - The selection and transfer of images after shooting are no longer needed as the automatic background transfer function allows images to be transferred to a smartphone as they are captured. - High bit rate video files including 4K can be transferred. - You can view and transfer images in your camera from your smartphone even when the camera is turned off. - After transferring, you can immediately share your high quality images on social networks or through email. *1 See here for supported cameras.

2. This is convenient for capturing night views or water flowing scenes which need long-exposure, or macro shooting in which you need to avoid to directly touch the camera. *3 Models that support PlayMemories Camera Apps can use this feature by installing "Smart Remote Control" (in-camera app) on your camera in advance. - With cameras that have a location information linkage function, the location information acquired by the smartphone can be added to the captured image in your camera.

3. For supported models and detailed operation methods, see the support page below. - Even with cameras that do not have a location information linkage function, it is possible to add location information acquired by your smartphone to the photos saved on your smartphone during remote shooting. - You can save up to 20 camera settings in Imaging Edge Mobile.

4. Availability of video transfer and playback varies depending on smartphone in use. - You can capture photos/videos remotely while checking the live view of a camera on a smartphone.

5. You can also apply a saved setting to a camera. *4 See here for supported cameras.

6. Files are imported in 2MP size when using this function. *2 See here for supported cameras.

7. Save and Apply Settings are supported only for cameras with the same model name. - Supported operating systems: Android 9. 0 to 14. - This app is not guaranteed to work with all smartphones/tablets. - Features/Functions available for this app vary depending on the camera you are using. - For supported models and information on features/functions, see the support page below.

1. It took me hours of research and trial and error, involving QR codes, various settings on the camera, and various settings on my phone to finally get a connection that allowed me to record GPS data on my Sony pictures, only to then discover that every time the App auto updates on my phone it loses connection with the camera, and I have to try and remember and repeat the whole frustrating process.Works well enough for the most part.

2. Plus, look at how long this issue has been ongoing? This is a months old issue and they still haven't fixed it.This app no longer works for the purpose of wirelessly transferring photos from my camera to my phone.

3. Doesn't matter that my phone and camera are connected to the same wifi network.

4. I really miss how easy it was with Play Memories to connect my camera, upload new photos, and back them up on a moments notice.

5. Now, deleted and re-uploaded the app countless times and have spent hours just trying to get the camera and phone to pair with no luck.

6. Why do we need to do all those extra steps? Just let me connect to my camera via Bluetooth and let me use an app to take photos like that.

7. You can connect to a camera once in a blue moon across multiple devices.

8. The current version of the app is useless, will not connect to your phone.

9. Reinstall app, restart phone, restart camera.

10. It used to be that sometimes I had to restart my phone before it would connect.

11. For the cost of Sony equipment, their software should be better than this.Nothing but frustration trying to download pictures to my phone.

1. Fix Imaging Edge Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Imaging Edge: Restarting the app will resolve most errors.
2. Update the Imaging Edge App. Here is how:
   1. On Android goto PlayStore » Search for "Imaging Edge" » Open Imaging Edge Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Imaging Edge » click "UPDATE".
3. Clear Imaging Edge Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Imaging Edge servers.
   1. On Android, goto Settings » Apps » Select "Imaging Edge Mobile" » click Storage » click "Clear Cache".
4. Check Imaging Edge app permissions. If any of these permissions required to use your device's features are disenabled, Imaging Edge might not work.
5. Uninstall and reinstall Imaging Edge. If nothing else has worked, completely uninstall Imaging Edge then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Imaging Edge not working

2. Fix Imaging Edge Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Imaging Edge be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Imaging Edge not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Imaging Edge may not be able to connect to the Internet when running in the background.