Contact J Customer Service

Why should I report an Issue with J - Pay?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Janitalk to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Fix J Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart J: Restarting the app will resolve most errors.
2. Update the J App. Here is how:
   1. On Android goto PlayStore » Search for "J" » Open J - Pay » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for J » click "UPDATE".
3. Clear J - Pay app cache: Clearing cached data will force your app to retrieve the latest data directly from J servers.
   1. On Android, goto Settings » Apps » Select "J - Pay" » click Storage » click "Clear Cache".
4. Check J app permissions. If any of these permissions required to use your device's features are disenabled, J might not work.
5. Uninstall and reinstall J. If nothing else has worked, completely uninstall J then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing J not working